Niagara North Family Health Team - Fourth Ave Site

We moved here for our doctor who is absolutely incredible. The communication and front end staff is absolutely atrocious. Appointments not allowed same day even though they have them available, no understanding to concerns raised, $225 for a family to now use the portal to try and communicate with your doctor. Stay away from this office, the scheduling system is awful. We love our doctor but this is just awful service from the front desk!

This clinic is simply fantastic. We were so lucky to get in here after our family physician retired. We have Dr. Ho and we just love her. Don't have to wait long for an appointment and when you get there you never wait more than a couple if minutes before you are taken in. Al. The staff are very courteous.

After many years coming for at least one general exams i gave a break for few years then i called to make an appointment and they surprise about my profile is inactive and they dont accept me back because obviously is no business for them. This office look for very sick people who have to come every week. But thanks God I have been very healthy i dont require coming all the time.
Also customer services is no the best. I don't recommend this place for your family doctor.

Website should have been correctly updated for Canada Day hours of operation. Saturday, July1st noted as closed- correct. However You closed the office early on Friday, website notes open until 5pm - INCORRECT.

Dr Ho is absolutely amazing she listens she does not make me feel uncomfortable if I don't understand something she makes suggestions and works with me to make proper healthy choices she is very efficient very knowledgeable and I feel so blessed to have her as my doctor I

Dr. Chu is fantastic as is the entire medical team. They truly care about their patients and their health. I am glad that I got into this facility as I am new to the area.

Dr. Ho is phenomenal. She is so knowledgeable, compassionate, efficient, and helpful. I feel extremely grateful to have her as a physician.

Dr. Ho is amazing and has been helpful since my very first visit. However I don’t know what’s going on with reception but it’s always the worst experience having to call there. I received a message they wanted me to make an appointment and when I finally got through after a few days of trying I told them my work schedule and asked if they would have anything that fit around it and she said ‘no this is a doctors office we only work regular hours’ as if I’m supposed to just know what that means. Then tried to pressure me into threatening my work so they would give me time off for an appointment they never even told me the purpose of. Like I said I love my doctor, but trying to get in contact is becoming so difficult that going to a walk in just seems so much simpler. I used to be able to send her a message on the Patient portal but even that has been taken away now and I can only email reception