North Toronto Eye Care

Efficient appointment with friendly reception and assistant was friendly and moved through testing quickly. Dr. Le was also pleasant, professional and knowledgeable. Great overall experience.

Good customer service, very clean and sanitized, doctor is very formative and clear about your treatment, staff is very kind and helpful, I was extremely satisfied keep it up.
Thank you

The most efficient doctor's office I've been to So organized. Almost no wait time.

I like the doctor very much. I have been seeing Dr. Le for a very long time. The only reason I didn’t give five stars is the waiting time before seeing her. I know that we have to wait for the drops to take effect before we see the doctor, maybe that’s the reason for the waiting period. The staff is very professional.

Dr. Yau is very professional, caring, and competent in small eye surgery. My mother is his patient and feels very safe when he’s her doctor. Many thanks for Dr. Yay and his team in North Toronto Eye Care!

Dr. Le knows her stuff; she's efficient with her time but thorough in answering my questions and outlining options. I feel very comfortable as her patient.

A great medical appointment. The Dr, was passionate
cheerful and gave some reassuring advice. I am very grateful
Thank you

I was happy to know Dr. And office members they make me feel comfortable during my first-time visiting, thanks so much your help!

Had laser eye surgery on Jan 10th at north Toronto Eye Centre which was necessitated by fluid blurring my right eye which underwent cataract surgery in november 2020. Although it took about 2 months to land the appointment, I was pleasantly surprised that the resident opthalmologist Dr. Tran Le was able to perform the laser surgery to clear the vision in about 3 minutes. She was excellent, efficient, knowledgeable and very professional and personable.

Dr Tran Le Very polite and patient doctor.who carefully examines the patient's eyes. Without any rush. Dr. About ten years ago, Dr Tran Le quickly diagnosed my glaucoma and quickly lasered both eyes. Then he kept under control every 6 months. I think that I am shes patient and she is a professional doctor in shes job.

I went to this place for check up as optometrist made an appointment for me with them.when I went to their clinic, they charged me $120 for photography, and they were supposed to refer me to an specialist. They made an appointment with specialist who was located in their clinic, but when I went on appointment day, whole clinic was closed and nobody informed me before.they just wasted my time and did not do nothing. I am worry for my health and this place is not responsible at all. I don't know also why did I pay $120 without any result. I am not happy at all and not recommended this place.

He is a very patient and dedicated doctor. He thoroughly went over everything with me. Highly recommend.

Dr. Tran Lee was very professional and explained everything clearly. They asked for COVID symptoms, checked temperature and cleaned equipment between patients.

Dr Tran wasn't only worry about my eyes but my whole well been. She sent me to Dr. Yau. I am so lucky. In North Toronto at 7 Elwood, they are all great, stating from Shary the magnifecent receptionist. THANK YOU.

Been seeing Dr Tran for a good while /Very pleasant explains things to you / plus all the other staff that would do your eye test etc all very pleasant / Never had a bad experience there) Even the receptionist very pleasant

Great experience. They were right on time with my appointment. The tests were thorough and everything was explained. Very good customer service.

Dr. Rabinovich is a terrible doctor! Very rude and incompetent! Doesn't do anything, besides talk nonsense. All he is good at is wasting the patients time. No help at all.

I was referred here by my dermatologist and the experience was very good. Doctor Tran Le is a great professional.

I have been a patient of Dr. Tran for the past years. She and her entire team have provided great care over this time. I really appreciate that I don't have to wait for a long time to see her. Her communications are clear and concise. She responds to all questions.

A friendly, totally safe experience having the eye testing. My technician was wonderful and I was the only person in the clinic at that time. This is my second visit in the pandemic and instruments were wiped down while I was in the examining room. Staff on the phone and doing testing are excellent. Very professional and safe environment.

Ever since last July I have been cared by Dr Le at this location at 7 Elmwood Ave. Prior to that I was once at 2065 Finch Avenue West – Suite 400. Dr. Le professional expertise and care has been paramount. I have no other words except more than awesome that I can use to describe her and my referral optometrist Dr. Bonnie Wan. From both of them, I rest assured to know my eyes have been and will be taken care with observations and treatments.

Very pleased with the service and experience I get every time I visit North Toronto Eye Care. Professional service, polite staff, minimal wait times.

Dr. Yau is very patient and knowlegable specialist who explained details of your problem and also very effective and efficient in solving the your questions regarding your eye problems.

Dr. Lau is very thorough with his exam. He makes you feel very comfortable throughout your appointment. Very organized office.

I was happy with my experience at the Elmwood facility. The person at the front desk was friendly and efficient and the person leading me through the tests was helpful and knowledgeable.

I've never had any issues at this location (7 Elmwood Avenue). The receptionists and technicians have been courteous and efficient, the waiting times have been reasonable, and my ophthalmologist (Dr. Tran Le) was professional and clear in her explanations and instructions.

Professional.kind Dr. Tran Le the best after a bad experience at different place (not North Toronto Eye Care) and different doctor. Thanks Dr. Le

Caring and helpful, I have enjoyed my visit, I am a Glaucoma patient expect eye pressure check up more frequently, this arrangement could be a better follow up. Thanks.

During my 2 recent appointments with NTEC as a new client, I have been very pleased with the care I have received. Dr. Le is AMAZING. After a thorough examination of my eyes, she alerted me to 2 diagnoses of which I was unaware and prescribed appropriate medications. She is also very pleasant, as are all the staff that I have met at NTEC. Whether it is scheduling, paperwork, eye examinations, testing or consultations, I have found the team at NTEC to be efficient, highly skilled and caring.

I had 2 appintments with same reason with different dates and then I have to visit another location with 2 appointments again after meet doctor. I don't know why so many appointments requres. It needs to be consider as paient perspective.

DR Li is very professional in her approach.
She is extremely thorough in her examinations.
Dr Li is friendly and appears to be caring as well.
I found her to be quite knowledgeable, in fact extremely well trained.
She referred me to a top specialist and ordered the tests she felt I needed.
The office was busy during my appointment but I did not have to wait too long.
She did not rush me through my appointment.
As I mentioned earlier, she was very thorough in checking out both my eyes, not only the eye I was referred to her about.
I would definitely recommend her.

Dr Yau is the consummate knowledgeable doctor always up to date with the latest advancements in eye treatments and technology. It is an honor to be one of his patients.

Efficient, friendly staff. They follow COVID-19 prevention protocols including taking temperatures of patients upon arrival, wiping down chairs in the waiting room, and advising people not to arrive before their scheduled appointment in order to avoid having too many people in the office at one time. They explain the procedures thoroughly and answer all questions.

Very professional and I felt very thorough. I just wish I would I met the dr and did a follow up with the results of the machine tests during the same appointment.

I had a chalazion on each eye for the last six months.
I had been on oral and cream antibiotics, for these months.
Although it would get better, it would keep coming back.
I really did not want to do the surgery because when I researched online it was painful and not always a success.
However for me it was the best decision I made, and I am so glad I got it done. It is a very quick surgery and I recovered in a few hours. Dr. Hess was so good. I was back to work the next day.

I had surgery with dr hess she is absolutely amazing. I had problem for almost 5 years after the surgery I could not believe that the problem with eye is gone
I highly recommend dr Hess if you have any surgery for your eyes.
Thanx again dr hess you are the best that’s all I can say.

From the first time I walked in the door I was hit by all the literature for the covid 19 protocols for the office. They were clearly written and in plane site. The next item was a person who was in the protocol PPE and asked me all of these questions. Than Rose at the front desktop was so helpful and polite and honest with me. Rose sent me to exactly where I had to go to see a person named Syliva, Again I was asked specific questions to verify who I was and than explained in terms I could understand what was going to happen in the eye examination. She was so polite and courteous as well as professional. Sylvia than sent me to my next person who was Gigi and she was not only the polities, she walked me through the eyes test and even helped me to keep my eye lids open since they would not open all the way up. It was incredible. I had to sit while there was 2 people in front of me for the next eye exam. That person was Ally and he was so amazing in patience with the elderly patient. It took a while to get the test down with the patient and Ally just would not give up with the patient until the test was done. He kept on explaining to the person what to do in such a soothing voice and calm voice. The person just could not stop making mistakes and Ally kept on saying, thats ok, we will get it, just relax, take a breath, we will continue when you are ready. Thats what Ally did. When it was my turn, Ally told me to hold on a minute while he wiped down all the equipment and than told me to sit down. Ally explained what he was going to do and told me when to blink and when not to blink. Before I knew it the test was over and he explained that I was done and that the doctor would get my results. Ally made sure that I knew when my next appointment was and with who. I was told I could leave. Now with the pandemic, I had smoke coming from my running shoes since it too no time for me to leave the building. It was overall a good experience, but I am still afraid to got out. The place was very professional, fun, enjoyable, and trying to do their best to keep all the covid protocols in place, from getting off the elevators to the examination rooms. Thanks guys. Rose, you are the best!

I did a minor surgery on my right eye lid today and Dr. Pesin was fantastic! She is professional and, I got the sense that she really loves what she does. She told me exactly what to expect, which made me feel comfortable and she was easy to talk to. Overall, I felt like I was in very good hands.

Horrible time magement and service! What's the point of giving appointment times if you will make the patient wait for 2 hours before seeing the doctor? I have no doubt of the capability of the doctors but it's hard to get pass a bad overall experience and wait time.

The worst clinic i have ever seen in my life.they never care about patients. I called them many times and left voice messages to give me appointment with Persian speaking doctor but it is already 2 months and every time i call them they say OK we put notes but no action taken.

Terrible experience in this place. Appointment was at 9 am but seeing Dr. Le at 10 am. Meanwhile she was so distracted with her cell phone and texting that I couldn't even finish one sentence talking to her without interruption. Her excuse was she is the only doctor on that day. Never go there again. She get paid nicely every time a health card scanned in North Toronto Eye Care.

I had an amazing experience with Dr Theodore Rabinovich. He is professional, friendly, warm, definitely knows his job. I was almost blind and he removed the cataract in my eye which made me see well again. He also has amazing staff who are really welcoming. I will definitely recommend him to anyone who wants A1 service and excellent
service. Thank you so much Dr Theodore.
Regards, Georgiana Mihajic

I got thread floater and flashing in one of my eye by saturday and I contacted this clinic by the evening when the clinic was closed and I got respond by email and phone immediately. I got an appointment this morning and I so happy how I got my exam and treatment very fast. I really appreciate the staff help and support. Oftalmologist staff are very professionals.

The office is top notch, the staff were all very helpful and caring.
Kept us moving from all the test required to the waiting rooms to seeing the doctors, very clean and very organized.

My mother in law had a very rare condition that has been affecting her eyes and due to this we ending up in the office for almost 5 hours but with the amount of people in the clinic and all the test we had to do we never felt like we were forgotten.

Understand that everyone in the clinic has a different situation and sometime it will take longer than expected but for us it was worth every min we spent in the clinic and now we have a better understanding of her condition.

Huge thank you to Dr. Rabinovitch & Dr. Yau on explaining everything

We highly recommend North Toronto Eye Care

As a New Patient at the Finch Location, It was horrible! D room is all over the Map! Not informing people anything, you have to raise your voice to be called. 1 hour waiting and still not called. Went to make a complaint to a Manager and so unprofessional someone opens the door and says "hurry up, I need the room! ". Word of advice to this Clinic, Work on Customer Service and MANNERS!

I had retina laser surgery for my left eye after recommendation of doctor at North Toronto eye care. I had issues with dry eyes and was referred by other optometrist. Doctor convinced me to go for retina laser surgery for my both the eyes, perhaps I needed only for left eye.
I am so disappointed after 2 months after surgery,
My vision has become worse for left eye, I am so scared. I will be visiting doctor again soon in a month since they told 3 months visit is recommended but I wasn’t expecting my eyesight to become this worse.
I will wait and see how it shapes up.

A horrible place to visit a doctor. Too crowded. They treat people so quickly and badly. The clinic was full of people that I could not imagine that my time came so quickly. I only had to wait for this doctor longer. Eye check ups done so imperfectly and not noticing that is done right or not. The doctor which I visited Gary Yau, MD FRCSC was very rude and nonprofessional and hurt my eye so much. They called him Dr but I saw online that he was only a practitioner. If people don't say anything they just keep doing it the same way.

Dr Lau is a real one! I came in with a pain problem, she showed genuine care and did everything she could to help. Would recommend.

One of the worst run facilities I've ever been to. I was referred here by my optometrist after I begun to have issues with dry eyes. Aside from the fact that you have to wait minimum 6 weeks to get an appointment, there are so many problems with this place.

I went to maybe 7 or 8 appointments here and not once did I see the doctor within an hour of my scheduled appointment. Most times I would spend at least 3 hours here just for a 10-15 minute appointment. I've never been to a place where so many patients are complaining at the same time (for good reason) about how long they have been waiting. The office says it is out of control given that it is an emergency clinic as well but I don't see how that makes sense at all because every time I've gone the wait times are insane and all I see are patients who had appointments. Maybe other departments here are different but the dry eye clinic (Dr. Waisberg) is an absolute joke.

Not to mention the lack of service you get here. After paying hundreds of dollars for treatments I was told my dryness had improved according to the numbers, however I still felt pretty similar to how I did prior to them. I was told it would be "something I would just have to live with for the rest of my life and try to manage". While Dr. Waisberg is definitely knowledgeable, it seems like he often doesn't care and is just going through the motions.

There are so many other issues with this place and that's why I finally decided to switch doctors. Although I had to run all the tests again, it was well worth it as I spent 3 hours at my new doctor however I was with the doctor the entire 3 hours and was provided with different options to treat my eyes. Avoid North Toronto Eye Care if you value your time, money, and sanity.

My mother had cataract surgery performed on both eyes by Dr. Rabinovitch with outstanding results.
Dr. Rabinovitch is highly skilled, informative and compassionate about his job. He puts patients at ease and provides excellent results.
All the staff are well-trained and pleasant to deal with.
Kay always provided excellent service and went above and beyond expectations to assist patients.

Great surgery. Wonderful results using laser surgery, with Dr. Rabinovitch. He is the best! Feels like a brand new pair of eyes and that I am 20 years old again. A fountain of youth for my eyes!

My Cataract surgery was completed on November 5th. 2019. I am completely satisfied with the outcome and wish to extend gratitude to the outstanding staff of nurses, counsellors and technicians.
I would highly recommend North Toronto Eye Care and especially my surgeon Dr. T. Rabinovitch a very professional and caring Opthamologist.
Thank you all very much.

Brutally unorganized. Failed to explain that the appointment would last a minimum of an hour and a half as well as failed to mention that a list of medications should be brought.these questions were asked before hand. When I asked about this answers we got were a bunch of excuses, running around the answers all the while never with a simple apology or a simple answer for the problem.

I had cataract surgery on my left eye in May this year and RLE surgery on my right eye three weeks after to correct my nearsighted problem. After follow up checkups with Dr Melville and my optometrist, I am now confirmed having 20/20 vision after years (more than 30) of wearing glasses, contact lenses and later progressive glasses with thick lenses.

I am completely satisfied with the consulting service at North Toronto Eye Care, it lasted for about 2 hours with all the relevant tests performed in a very efficient manner. I mostly consulted with Dr Melville who was very friendly, she took her time to explain patiently my eye test results and assisted me in choosing the package which yields the best possible solution for my eyes.

Although I had only a brief period of time to speak with Dr Rabinovitch who was extremely busy, he was very patient and gave me honest and straightforward answers to my questions and concerns about the surgery. He performed surgeries on both of my eyes, the process was fast, smooth and painless, thanks so much Dr Rabinovitch for his professionalism and expertise that open up a brand new chapter for my life.

About the surgery centre, it was top-rated, all staff there was very nice and polite. The atmosphere of the surgery area was very relaxing which made me less nervous as that was my very first surgery ever taken.

In summary I am completely satisfied with the services offered and most importantly the successful surgery results. I just feel like I am a totally free person now! I can work and do sports without glasses and the best is no more dark marks on the bridge of my nose!:)

Arrived on an emergency basis. Lisa and front desk provided me with exceptional service. Didn't mind the short wait as there was plenty of seats available in the waiting room. The staff was knowledgeable, helpful and caring. They provided me with excellent service and would definitely recommend this clinic to anyone. Left me very reassured and confident about my appointment. This place was extremely organized, clean, and professional. Thanks to all for all your hard work!

July 17,2019

In recent years my diminishing eyesight has been a growing concern. At the suggestion of my optometrist, I was referred to Dr. Theodore Rabinovitch at North Toronto Eye Care.

I was immediately struck by the thoroughness with which all aspects of my visual needs were diagnosed, assessed, and a course of action established wherein the uniqueness of my personal care needs were addressed.

This treatment plan spanned 3 months and included multiple diagnostic tests, short conferences with various team members, an initial 6 week regimen of daily treatments for dry eyes, and 2 surgeries two weeks apart for laser-assisted cataract removal and the insertion of an IOL multifocal lens in each eye.

All treatment has now ceased, and I am most pleased with all aspects in this journey. Most importantly, the recovery of my precious eyesight has been remarkable in all respects. I am able to see clearly at all distances with 20/20 vision. The procedures were painless, the staff supportive, and without reservation I recommend North Toronto Eye Care under the leadership Dr. Rabinovitch for consideration of all eye care needs.

Robert Lato

I was extremely impressed with North Toronto Eye Care. It is rare these days to encounter such a well run and efficient operation. All the staff that I encountered were well trained, competent, helpful and pleasant to deal with.
A special thanks to Dr. Yau, Dr. Melville, and Svetlana for their expertise and diligence.

Thank you Dr. Yau and team for fitting me in yesterday. I appreciate being fit into an already busy schedule. I have been to another optometry facility where I had to wait more than 6 hours to be seen by one very over worked doctor. I travelled from Barrie and even though I waited a couple of hours at your clinic, I found that the service and process was effective. I had emergency laser surgery yesterday to repair a retinal tear and Dr. Yau was amazing as he performed the procedure and explained the whole process prior to completing. I have read other reviews and how people have complained about the wait times etc.but honestly I didn't mind waiting a bit for the quality care and professional service I received. Thank you again, and see you in two months!

This appointment was for my 13 year old daugter and we waited for it for more then a month. Parking was full and you have to pay for it, but that's nothing to compare to what we saw in the office. When we got upstairs our waiting room had no free chairs, because the tiny room was overcrowded. I came back to receptionist and she told me its 2-3 hours waiting time (!). I felt it's a very poor management to make people wait for so long for a pre-scheduled appointment, unfair to us and had to cancel it. When your doctor refer you to this office, take this in consideration.

Nice staff and doctors but the wait was nuts don’t know if that’s how they schedule everything but it was ridiculous. Pack a lunch, phone charger and patience when you go.