North Whitby Medical Centre

The people in this clinic are the nicest people ever! The receptionists were so polite! My son was the last patient at almost 8: 30 pm and the doctor still answered our questions patiently! The pharmacists tried their best to help us with our insurance though it was pretty late for them. Also they explained us clearly how to use the drugs without any rush! The best clinic ever!

No treatment provided for covid patients, I had called health811 they referred me to go to this clinic. However this clinic has its own policies they want us to come after 5 days, we have symptoms from 7 days it’s just that we tested it 4 days back, but no common sense, how can you deny patient treatment? What is the point of me paying so much tax?

Apparently they don't close. At 8: 00 they close at 7: 30. Went in at 7: 50 and they were closed

Subject: A Tribute to Rose & Dr. Randhawa Exceptional Service at the North Whitby Medical Center

Hello, my name is Fatima, and I want to share my heartfelt appreciation for the outstanding service by Rose that I've experienced at North Whitby Medical Center. Rose, the front desk employee at the clinic (I'm almost certain her name is Rose – a beautiful and kind Filipino lady who consistently radiates kindness and warmth) stands out as the nicest and most pleasant person we encounter during our visits to the medical center for appointments, and her dedication to excellent service is unwavering. Rose is a true gem - her kindness and warmth have consistently transformed our medical center visits into extraordinary experiences. Rose's unique ability to turn routine appointments into warm and welcoming encounters is truly exceptional. Her attention to detail, personal touch, and talent for creating a comfortable and wonderful atmosphere. We feel fortunate to have Rose's exceptional service at North Whitby Medical Center. She has left an indelible mark on our lives, making every visit to the medical center a warm and comforting experience that we hold dear. Please accept our heartfelt gratitude for the exceptional service and care we have received!:)

Likewise, I'd also like to acknowledge Dr. Randhawa, the most amazing and kind physician at the clinic. He has been taking excellent care of my mother and me since I was a child. His dedication to our well-being and his medical expertise make him the best doctor we could hope for. Equally, Dr. Randhawa, who is not only a physician but an incredible and kind-hearted healer at the clinic - his remarkable care and expertise have been a guiding light in our lives & Dr. Randhawa's dedication to our well-being goes far beyond the call of duty, and it's evident that he genuinely cares for his patients. Dr. Randhawa’s compassionate approach to patient care sets a standard that should be emulated by all in the medical profession.

Thank you Dr. Randhawa, Rose & Whitby North Medical Clinic for all that you do for us all!:) Many regards from Fatima & Mom!

Daughter is autistic and was very sick was at OGH for 3.5hrs without even seeing anyone. Called this walk in and explained what was going on they told me bring my daughter right away. I did they didnt make us wait seen her we were in and out with medication from the pharmacy in 20-25mins.

I’ve been here 3 times and the receptionists were very well mannered and nice/helpful all 3 times. Doctors were very good, took care of our issues and we have no complaints at all. Wait time is long but that’s not their fault

I went in August. They called in October to ask for my updated OHIP card. My OHIP card has not changed since August. They gave me a random lettercode code that did not match mine at all. I don't know what happened, but it was really weird to me that they scanned my OHIP card in August, somehow got incorrect information, and then made it my issue and I had to fix it. Very very strange.

We have been here twice with our son and both times the staff is friendly, the doctor is helpful and efficient. All clinics have waitlists but this clinic seems to move quickly.

1030am on a Wednesday, 15 minute wait. Incredible in this current Zeitgeist of medical care.
Very pleasant all, from reception to a stellar trained physician. It was a brief interaction, however healthcare is my forte and I can observe a well trained physician in minutes.
Doctor John Lee had a presence; proper bedside manner; reasonable questions and an efficient routine one obtains from years of perfect practice. He was sincere and I'm grateful for his talent.

Parking is tight in this strip mall setting, you may have to park 25m away.
Masks are required and can be obtained from the check-in desk.
Pharmacy and Physio compliment the office services.

Friendly staff and professional doctors who actually diagnose and provide treatment. The physiothetopist are very good as well! Highly recommended.

Kind and knowledgeable doctor, friendly reception staff. Wait time was about a hour for a walk-in and we were able to leave and come back with my little one which helped a lot!

This review is specifically for the office manager who is super disrespectful and does not know how to speak with someone. Looks like she is bring her personal issues to work and someone needs to look into her behaviour and deemenor at work. If the patients are expected to be respectful same should be the requirement for the staff. The cannot say anything that they please while the patient/other party is respectfully listening. The receptionist (May - I don’t know if it’s her real name because she was not willing to share the name of the office manager) I wanted to get the office managers name to raise a complaint about the way she spoke to me. I am told she is the ultimate authority at North Whitby clinic and that there is no one above her to take a complaint against her. How convenient! I hope this review reaches the right person and some action is taken at this request. She spoke to me between 1: 42 pm to 1: 46pm on 18Jul2023

I went at 7: 30pm for their walk-in because online it says they are open until 8pm. They were open, there was no one in the waiting area, they sent me home and said they were done for the evening. Please change your hours online. They are apparently incorrect according to your staff working.

Best walk-in experience I’ve had. Receptionists we’re very friendly, immediately let me know the wait time (I appreciate that SO MUCH) therefore I wasn’t robbed of my day. Called me to return when it was time and the dr saw me within 2 minutes. Pharmacy was also so pleasant and privately discussed my antibiotics in detail with me, didn’t make me feel rushed at all. Really refreshing and actually 100x better and significantly more efficient than my family doctor.

What a great experience from walking in the door until I left. The doctor was so understanding and patient. Would definitely recommend

I'm very disappointed the treatment I got today from the receptionist. She is truly unprofessional.

I like their system of not having to wait in the waiting room to be seen. I get to wait at home until they are ready for us. Very very polite and friendly staff and doctors!

I’ve been a patient here for 20 years. I’ve never had a problem with staff or doctors. I actually find the staff to be very accommodating. I live two hours away and make an appt and drive down whenever I have any pressing issues. If the issue was more urgent in nature they were always flexible with getting me on a list for my family dr to call and sending a script to my local pharmacy if need be.

People need to remember that family health care is EXTREMELY underfunded and most of the time their hands are tied. They can’t make miracles happen. If they are only allowed to see a certain number of patients a day it is because the government funds it that way. If you have a problem you should visit or write your MPPs office.

CON: extremely long wait time! I mean hours!
PRO: quick intake process for first time visitors. Very nice, professional, warm attending staff and Doctor! Wow they're nice. Cute, clean clinic.

It’s such a painful experience to go there for walk-in. I put my name for the walk-in queue in the morning and I was told to come around 2: 00 pm …I got a call around 1: 50 that we are ready to see you…and I reached there at 1: 52 and they told me just one bed you and 15 mins later they said 2 more before you…and I saw 5-6 people (not the ones with appointments: regular walk-in people) going in before me and I finally got to see the doctor at 2: 50
They need to understand the estimate can be 15 mins here and there not like 1 hour.
Horrible system…