Norval Pancake Factory

Our first time here! We got there a few minutes before opening and beat the long line. Staff is very friendly. Clean and calm atmosphere. We sat at a table right. Near the cooks! We enjoyed watching them

Great new spot to have a delicious breakfast! Prices were reasonable, they accommodated our large party of 8 people and were very friendly! Will be back!

The service was great here, the waffles were amazing. Great spot for grabbing a weekend breakfast or brunch. Thank you!

I stopped in for lunch when I was passing through Georgetown and was really disappointed.

I got a chicken club and it was terrible. The chicken was over cooked and dry.
I ended up taking it out of the sand which all together.

Coffee was $3 which was fine but I expected a refill. But during my hour there no one checked in with me at all and there was only three other tables occupied.

It ended up costing me over $26 plus tip.
Save your money and try somewhere else if you're looking for a good meal.

I should have taken photos of the food but just wanted to get out of there. I was so disappointed.

Great place to grab something to eat, excellent service and breakfast. Staff are always very polite, truly one of the best spots to eat breakfast.

The new owners are very disrespectful towards their staff. I was eating there on Saturday morning, I heard the staff getting yelled at, the poor young girls! They came out in distraught. The girls were wonderful it’s sad that they were disrespected for simply doing their job. Unbelievable I will never be going back.

Don’t show up hungry! Took 1.5 hours to get our order. Food was fine but most of our orders were incorrect.

A few weeks ago, new owners took over. Since then, the quality of the food has gone down, and the treatment of the staff has become horrendous. Threatening to fire staff after a new menu and payment system was introduced without warning or training, as well as refusing to honour time off requests placed months in advance. Blaming the servers for issues that have arose due to improper management, rather than acknowledging how difficult it is for the staff to adapt to changes they had no idea about on an already busy weekend morning. Huge shoutout to the servers and kitchen staff who have done everything in their power to try and maintain composure and professionalism, and absolutely no blame should be placed on them. Incredibly disappointing, as this used to be an iconic staple in our community.

Use to love it.new owners' food is slow to come out.the servers are amazing and very attentive. I feel sorry for them because of the poor kitchen service.
Food was definitely not like the food Effie served.
Sorry if there was a minus rating available that is what I would give them.

Worst place ever! My wife and I sat and waited to place an order for 25 min. Nothing! Everyone seemed to get a bit of service except us. Wasn’t busy absolutely no reason for this. I will never return. Want a good quick breakfast with good service don’t go here.

I'll undoubtedly return.

We were here during the summer, and this morning's meal really impressed me. We both completed our entire plates and were quite pleased with the food's high quality and speedy delivery.

First time went there with my daughter, food is amazing, serice was amazing.very clean place.definitely going back.

Great tasting and well prepared dishes. Good dish presentation and product quality. Very generous portions. A bit pricey for the fare.

Came in and looks like there’s a new owner! Absolutely loved meeting Jey and enjoyed a fantastic brother with my family. Eggs Benedict were a must but the pancakes looked so delicious! Definitely will be getting those next time around. Iced coffee was also perfect in this warm weather glad to see restaurants like these thriving in Georgetown

I highly not recommend this place. You will wait to get seated for a long time. Once you''re seated, it takes 10min to get the server. I had to remind the host that Im still waiting for the server. Pancake was dry, homefries was terrible and bland.

I have been going there for the lat 14 years with my family excluding the pandemic for mother's day. I was so disappointed this year from the moment I stepped in and said I needed a table for 15. You don't take reservations but I felt very uncomfortable when waitress started shaking her head no. But they did put tables together for us. My daughter in law has celiac asked for gluten free toast and the response was a big NO they were to busy for that she would get a couple of slices of tomatoes instead. The waffles were paper thin and my granddaughters potatoes tasted like soap which I still paid for. Looks like we will search a new place for mother's day and breakfast on other day to accommodate my family

This absolutely the best place to have breakfast! Portions are massive and so tasty! Staff is so sweet and kind!

Came back after several years away and was just ok. Wasn’t overly busy yet we waited for a really long time to get our food. Potatoes were undercooked and the seasoning they used was far too much and detracted from the overall taste. The eggs benny didn’t have much hollandaise sauce, just barely enough to cover the egg. Overall was just ok, but will say large portions were served and so much so we left with a takeout box. Good bang for the buck, but wont be hurrying back just based on flavour and quality.

First time here. Very extensive breakfast and luncheon menu. Very large portions. We both had omelettes, hers florentine, mine Spanish. I mistook a very hot pepper for a piece of sweet red pepper, but overall the omelette was perfectly cooked. Real made in house home fries was a perfect compliment to the meal. Frances was our server and kept checking to make sure everything was good. Would definitely come back to sample some more menu items.