oneROOF Youth Services

I’ve stayed at the shelter before they newly rebuilt I have not been to the new shelter but it looks nice from the outside! And based on my experiences I feel the new place is good to

Really disappointed in the chosen location for this organization, which is now in a residential neighborhood. Since they’ve moved in, all of the neighbours and myself included have had their cars broken into, and items stolen from their property. It’s not a coincidence, as it specifically began when the organization moved in. This is a middle class neighborhood with people who work hard for what little money and property they have, and it’s sad seeing them be robbed and have that sense of security taken away. Since staff cannot control what the clients do, and won’t speak with them about the theft going on, we can only hope that eventually the location will be moved to where there’s less residential housing in such close proximity. I hope that’s a consideration going forward. I know that these clients have their own struggles, but stealing from struggling families isn’t okay either. There needs to be compassion and consideration by the organization for the families and elderly people who are impacted, not denial of what’s happening.

It's been quite some time since I aged out of roof and while I was there they were still on Queen Street however most of the staff that I know are gone but either way I had a great experience for the most part while I was there and they helped me so much to better my life in the past 10 years that I known people there and had support from them I'm not from Kitchener so when I found roof it was like a godsend and I'm still to this day so grateful for everything they have done for me if it wasn't for the supports and the help I got in there I wouldn't be able to have my daughter with me today so thank you to the staff of one roof for all your help over the years I hope that you guys continue for a long time supporting youth in need