Ontario Diagnostic Center ODC Ashgrove Markham Imaging Ultrasound X Ray BMD Vascular

I just walked in and got an Ultrasound by a very kind and professional gentleman. It was a very quick and easy process.

UPDATE: Use Google chrome to view results. Thanks for the advice!

Used the text message booking on a Saturday night @ 8: 30pm and was able to schedule an appt for the next day. Also filled out an online appt request because I was unfamiliar with the texting feature and someone called and emailed me the very next day to schedule. Quick to respond. The appointment itself was good. Minimal wait time with my full bladder and the technician was so calm and made me feel relaxed. I’m not sure if there was information provided elsewhere in the clinic and I just missed it but luckily, I had read about portal access to view my results and asked the ladies at reception about it and was given a printout with access and PIN numbers. The web address is showing up as invalid but I’m hoping it’s a weekend appt thing and will try again tomorrow.

Quick response and fast booking appointment!
Today, we went to ODC for x-ray and ultra sound, front desk is very nice and it is very organized. Both x-ray doctor and ultra sound doctor are very nice and good. Especially for ultrasound doctor Ali, he did the work very diligently！

An excellent service provided by madam Safia who did my ultrasound on December 23,2023 at 9 am. What a nice lady, I wish all paramedical staff must be trained like her. Thank you so so much

Excellent customer service! From the front desk reception to the ultrasound and x-ray technicians. In particular, Bushra, my ultrasound technician, was extremely friendly, patient, gentle and caring. Her customer service was excellent, she went above and beyond to ensure I felt comfortable and was very attentive to my needs. She has such a sweet personality. Additionally the x-ray technician made me laugh and also gave excellent customer service. I apologize, I did not get his name. I had multiple tests to do (sooo many, lol) and the staff there turned a sensitive experience into a pleasurable one. Thank you.

Efficient service at reception and got called in fairly quickly. Technicians were all friendly and seemed knowledgeable. Overall a pleasant experience

Used the live chat to make an inquiry regarding bone density test, and received an answer within seconds. Was also given helpful information regarding the test.

I just used the text option to book my appointment. The response is super quick and the booking is done fast. Great service level.

Very helpful staff, came here for an emergency diagnosis. They processed my query immediately, very clean and hygienic setup.

Wonderful staff. They are always respectful toward me patients. They take patients in quick and easy. The place is kept clean.

Ms. Sophie, the technician who performed my ultrasound was a wonderful person. She was very friendly and helpful. I than her and the rest of the staff at the clinic.

Appreciate the many different options to make a booking include texting, staff was able to let me know when an earlier spot is opened for an urgent request via text with fast response times. Would edit this review after visit.

Visited their clinic. Good clinic. Neat, clean and tidy. Staff is nice and courteous. Technologist made me feel comfortable. I recommend it.

Very professional staff, from the front desk receptionist to the technicians. Seamless experience!

Thank you very much ODC for taking good care of my daughter. Amazing service. Timely and fast service. My report was sent to my doctor same day. Highly recommended

I would highly recommend this clinic. Their staff and management is commendable. They take care of proper hygiene and service.

I am supervised this place has good reviews! I almost report it because I lost my baby and it might their fault.

First time of OB test, there wasn’t heartbeat. I asked about the heartbeat and the young staff (does she have license? Does she speak English?) mumbled its small then nothing. And she spot my right lower belly for a very long time. I thought she was new and a shy person. So I didn’t keep asking. After 1 week, my family doc called me in and said Everything is fine. It was 7 w 3 days and the first ultra was 6w 5days. I got surprised because I thought I was only around 4w. No one mentioned heartbeat. I should’ve trust them.

I started bleeding when I was 12 week. I went there with urgent requisition, but they got confused because my next appointment is supposed to be one week after. I literally called them and booked the urgent one just a couple of hours ago! I needed to explain everything again and they didn’t care. They were worried about how to adjust it on they computer system. Even my boyfriend, a very chill guy said they are not professional.

This time they asked a experienced lady to check on me. I have no complaints about her but I agree with another reviewer: they don’t care you are naked or not, the kept the door open. Treat you like animals or something. No private at all.

Unfortunately, I miscarried and the report shows fatal is around 7 weeks. So I can’t stop thinking about the first ultrasound test, they said 6w5days, and there wasn’t heartbeat. Should they catch something at that time? !

In conclusion, staffs are very unprofessional. Receptions are chatting around when you check in and ignore you. They rush to hang up on you when you book appointments.

I like the services. Very professional technicians. Appointments very fast and on top, they accept walk in patients.

The receptionist was so sweet and helpful, it just took me 15 minutes for the entire process, exactly what they told!

Did a walk in, I was able to do the X ray within 5 minutes. Very friendly helpful front desk staffs and clean environment.

I’m sure they are good at their jobs, judging from their reviews. However, my experience with this x-ray lab was anything but pleasant. My mother injured her wrist and needed an urgent ultrasound. I called beforehand to make sure that they had an available time slot for us before coming in. They told me that a patient hasn’t shown up yet for their appointment and would call to confirm that patient was, in fact not showing to their appointment. I was told that if I arrived to the x-ray lab in 10 minutes, they would give my mother the ultrasound she needs. I’m unsure if we arrived in 10 minutes but it was definitely not more than 15 minutes. I spoke to the receptionist and explained the phone call interaction. Then they told me that we aren’t able to receive an ultrasound because we did not have an appointment. I understand that we might have been a little late to the agreed time but they should have clarified the consequences. Therefore, we were gaslighted over the phone about being able to get an ultrasound and made an unnecessary trip to this diagnostic centre. The whole experience was very frustrating.

Great service by all. The Tech Shayia very well experienced and lot of patience and Reciptionst Palak was very helpful and informative.thanks Alam

Booked an appointment online through their ODC app. Arrived on the day of and was told by the receptionist that they don't have my appointment and this location "doesn't do online bookings". Then why is there an app that allowed me to do the booking? Very disappointing and frustrating experience. Misleading website and app. Will not be returning. Please work on your customer service and do better.

Negative experience. This centre is outdated and installations are quite uncomfortable. Most importantly, the technician who did my ultrasound was impolite and really rough while making the procedure.

Thank you so much for the understanding and care provided here by the receptionist and the technician.gender of the baby is not revealed saying the doctor will tell, but my requisition form says to reveal if the parents want. So can you please let me know why? I wasn’t told my babies gender? !

We had an urgent patient but our schedule was full so we referee patient to them. They took good care of our patient and gave instant appointment. Thanks for your services.

The ultrasound tech was very unprofessional and rude. I don't want to write more about her. Just go to one star comments and read them, most of the people said bad comments about her.
Sham on you lady!

The rude lady who performs ultrasound is unprofessional, she talks with patients in rude way and not changing the ultrasound bedsheet and asks the patients to clean the ultrasound gel theirselves. I forgot her name, I not recommend this place to anyone. Very poor customer service.
I'm a nurse myself, it's very sham fo a medical member to talk with a patient like this.

Always so accommodating.work long hours and we are always seen promptly. A very friendly and inviting office!

Friendly staff and appointment was on time. Had an xray and ultrasound done at this lab. Well organized and staffed. Would recommend this lab. There were labs closer to home, but I opted to come to this lab. Worth the extra travel time to receive a better experience. Thank you

A female ultrasound tech (middle aged) was very rude to my wife. During the process, the communication was managed poorly and the staff showed no empathy at all. I don’t know about others but the experience is very bad for my family. The only good thing was that we were able to book this test on a relatively short notice compare to other places but it should not be the reason for a ruthless service.

Fast Service, experienced & cordial Staff, Hygenic environment.overall the best services. Thanks for serving us.

As a doctor myself, they are nothing but professional, prompt and absolutely courteous, I highly recommend them,

I have visited this place multiple times where their service was excellent. They care customers very well and maintain covid-19 safety protocol.

UPDATED REVIEW FOR REPLY TO MANAGER (DEC/01/2020) :

Hi,

Thanks for your reply.
I am complaining that is not due to refuse of CD. I understood the refuse of CD according to your policy. I am only complaining for her attitude and unprofessional. I just wanted to confirm the policy about the photo of CD and she refused to answer me and just keep saying "I already told you" "sorry, I cannot answer". I have called your clinic before with other reception and they are very patient and professional. This time makes me feel very uncomfortable and I would say that this phone call would keep away from here due to the unprofessional reception. I saw you mentioned her briefed to you after my phone call yesterday which I told her I would make a formal complaint. I am sure she would not mention to you that how bad attitude and impatient of her.
I hope my complaint for her can be reviewed and I am looking forward for your update. I also hope my feedback posted and I do not want it would be deleted by any reason.
Thanks a lot.

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ORIGINAL FEEDBACK NOV/30/2020
Reception who is working for the shift after 2: 30PM of Nov30th is very unprofessional and extremely impatient. I just want to ask something about the photo of baby as promised before. She just wanted to finish the phone call and kept saying that “Sorry, I cannot answer your question”. Not even try to help me. If you do not know something about your service, please keep patient to your clients and ask for help.
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Great service! Admin staff are very friendly. Very thankful to Ritu and Palak. They are very helpful to me. Highly recommend this centre to anyone who need medical service.

Excellent customer service. Tries to get in hold with each and everything in this pandemic situation

Had a couple concerns during my last visit however the manager of the clinic got in touch with me right away to resolve the matter. He was apologetic, sincere and took action right away. I’m satisfied with his resolution and his urgency to correct the situation.

I was told by my doctor at 4 pm to do an Urgent Vascular ultrasound of my leg. I called many places but no one gave me appointment. I called ODC Markham and talked with the manager. I told him that doctor marked it as urgent, he asked me to hold the phone. He came back on call to tell me that he has requested the technologist to stay little long for me to do this ultrasound. Inspite they close at 5: 30 the technologist and manager stayed back untill 6: 30 pm for me. After the found a blood clot in my leg they called their radiologist right away and he reported my case. As per radiologist's advice I was asked to go to the hospital right away for urgent treatment of the blood clot. It was indeed a life saving experience. Thank you very much ODC for this exceptional service. I will specially like to mention the name of technologist. Thank you SHAYA

My 13 yrs old son had a ultrasound and x-ray done by ODC back in August. They were very good taking precautions and followed Covid-19 protocols. We felt very safe.

The staff was pleasant and professional. I just went back today to pick up a disc of the scans, they were great (even at the end of the day) and quick! I was out of there in 3 minutes flat with a smile!

I would firstly want to write about the few good things about the center- They have a good quality machines, which I got done there and also their center keeps good hygiene. The staff to attend the patients are friendly and give us right timeline to collect the Reports.

Off ashgrove x ray place is really good and good staff I really like it his service god bless them all thx

All the tests they perform are within normal price range only. The staff is also good and supportive. They gave me a good health information when I ask them my doubts. They did not show any attitude and they are polite.

The packages are very convenient & covers mostly all the parameters. Reports are well sent in time & on call doctor consultation is also very helpful.

I took my wife for Pregnancy ultrasound. Though they did't allowed me to enter with her due to Covid 19 protocol, which I completely understand and appreciate. But they gave my wife a picture of the baby nicely wrapped in a cute card. Also gave free gifts sponsored by Nestle. Thank you for taking care of my pregnant wife.

Highly recommended.the staff and services are excellent. The clinic is very clean and follow all the covid-19 cleanliness protocols. I got an instant appointment and there is no waiting time. The results were delivered by next day.

Nice and kind staff, professional and experienced lady doing ultrasound for people. I came from Mississauga there! It was a good experience.

Referred by my doctor to try this place, because markham imaging at boxgrove wait times were longer. The receptionist was on a personal call when I arrived, and after a bit of a wait I was asked to wait. When I was called in, it took less than 10 mins to complete, shorter than my waiting time in the office. When I got the results, it mentioned they were unable to get better images. Stick to markham imaging consultants at boxgrove. They might take a bit longer to get an appointment, but after years of seeing them, they are always professional, images are detailed/accurate, and reports are articulate. I would not return to this place.

Do not go here for pregnancy ultrasound! The technician was horrible - her face was so grim it looked like she found cancer in there instead of a baby. The results were absolutely normal - so there was nothing wrong which warranted that grim look on her face.
Throughout the process she did not explain what she was doing. Kept mumbling all her instructions - I had to ask her to speak up/ repeat herself at least 5 times. This was my first time getting an ultrasound and I was very nervous. Her behavior was so deprecating, it added to my nervousness. They absolutely need to train the ultrasound technician better. I left there with tears in my eyes. I will never let any of my friends to go here again - especially for pregnancy ultrasounds.

Had a very relaxing experience at this clinic, though initially was tense for my ultrasound tests. Loved the new look they gave to their place. Highly recommended

This place is really good. Last Saturday Mr Behnam happen to do scan on my arm. I have few scans done at different places in past, but Behnam seems to have scanned my arm thoroughly and in a professional manner. I really appreciate his work

They seems to have renovated their clinic. It’s amazing now. Great ambiance and comfortable sitting makes your experience so smooth

Really impressed by the new Ultrasound machines of this Clinic, Very Friendly staff.
Highly recommend

Was taken as a walk in for urgent hand X-ray.received cd within half an hour and results were sent to doc office as well! Was pleasant during a painful hand injury

My family have been here many times and have had friendly service each visit. Would definitely recommend!

These people are very insensitive. My previous review was deleted so I will try to stick to the facts and not use foul language. I told the receptionist that i wanted to be there for my wife’s ultrasound they said to take a seat and would call me in. My wife went in for her ultrasound and the technician told the my wife that they could not see the baby’s heartbeat. They said this happens when the baby is not progressing and the baby is not devolving. English is not her first language she left the crying horribly while I waited in the front. No one ever called me in. They should understand that this is a sensitive subject and there technicians should be trained to deliver messages with carefully.

We left and I took my frantic wife to another clinic and they handled the situation professionally offering a different examination. They explained the ultrasound delicately not rudely and abruptly like the ODC.

I would like to appriciate the services of recption girls. Ritu attended me. She is very helpful and kind. Facility is very professional and clean.

Had a great customer experience overall, Ioneet and other staff were a friendly and sociable bunch. Also got a copy of my ultra sound and x-ray free of charge!

Thank you guys!

I visited this place two times, I appreciated the staff kindness and professionalism. The Centre is decent, quite and provide fast service. Keep up the good job.