Onyx-Fire Protection

If this company approaches fire protection as they approach drivers safety do not hire them. Agresively Tailgating pickup truck while I was in the slow lane. Turn on my blinkers asking for some space and the driver just got more aggressive. I did not take a picture of the car since I do care about safe driving but it happened on Queens Way west from Niagara to Toronto on Dec 28 around 12PM.

Needs to teach their driver how not to cause a gigantic line of traffic by driving 60 in an 80.

Never dealt with this company and never will because while driving on McLaughlin Road one of their drivers was tailgating me.

When your are number one at what you do, you will always be a target for past employees to express such negative opinions. It is my opinion that these persons are the people who don’t understand that the client comes first, as we are a service-based company and take care of every client 24/7/365. Everyone has an opinion make your next choice to go with Onyx Fire and form your own opinions!
Looking forward to reading more positive reviews from positive people who found out why Onyx Fire is the best.

Excellent experience! They walked me through the process, offered advice, and helped me plan ahead for the future by providing me with fantastic information and tips! Excellent value and highly recommend! Very professional and knowledgeable!

Incompetence of the highest order. 1900 Simcoe St. N in Oshawa has been open for nearly 5 years now and the fire alarm is falsely triggered on a regular basis. Onyx does an excessive amount of tests (monthly and an annual) yet the alarm system is still completely screwed. What are you even testing? If a fire system goes off to the point the listeners are numb to it why even bother to have one, nobody evacuates when we hear it anymore.

We had Onyx Fire come to our workplace, give us a detailed quote, a date for the work order to be completed. Great pricing, wonderful team members. Highly recommend them!

Your drivers need to be taught how to drive. Rush hour time 4: 15 your driver almost smoked me cutting people off going atleast 20 above the speed limit. Have a photo of your driver's van to share.

I would give 0 stars if possible! Management is unprofessional and the job was not done properly.

Very inflated prices, badly organized work flows, and gauging at every opportunity. Feels like they are taking advantage of small businesses who use them. Not happy with this company.

Leading company in full service fire protection. Each of these 5 stars counts as two - 10 star customer service!

This company hires unprofessional technicians. They are rude, inconsiderate when parking and unpleasant to deal with. Zero customer service!

Very good working place, family atmosphere Very friendly, I really enjoy working at Onyx electrical

A replacement fire alarm that has hit end of life is $600 CAD! That's an absurd over charge for a $25 piece of hardware. Please be careful using this service they seem to rip off their customers at every turn!

I work for a construction company and have dealt with a few different fire protection companies. They are very professional and always respond very quickly. It's taken me weeks to get other fire protection companies to come out or even just answer an email with more than a one word reply. They always answer the phone or your email and they explain things. Onyx-Fire by far has been the best for us. They provide quality work and the price is always inline with what they all charge. They get a 5 star from us and I would definitely recommend them.

Staggeringly awful. As others have said, alarm tests at all times of night and morning, including 6 AM today.

As others have said, reviews are written by employees. If you want a laugh read their five star review on Glassdoor - CONS: working too hard to help short term employees.

Honestly, it's so transparent it feels like Michael Scott wrote it.

Literally the worst service I have ever seen - fire alarms ring at all hours for no reason other than to overcharge for testing.

By the way, the owner asks all employees to write positive reviews- what rubbish! Would give 0 stars if possible.

Conducts useless testing and overcharges. Building tenants absolutely despise them because fire alarms ring at all hours for no reason. All the positive reviews written here are by employees/Ed (the owner)

Never dealt with this company but one of the drivers were driving irresponsible. Was driving Friday morning December 6 2019 around 6: 40am on Mcnicoll and Victoria park (toronto) and there are signs that the right lane is closing, when one of these company van cut sooo close causing the car to slip and he had the nerve to honk and mind you it's a snow storm. So got the number to call to report and the customer service lady on the phone was very rude when I was telling her the situation she sounded very annoyed and was saying how she doesn't know the area but instead of being rude she could have asked (isnt that what customer service is about) and she raised her voice and dropped the phone on me.
It's ridiculous that this fire protection company has big clients and this is how their employees are behaving.

Doing a job from quote to schedule time is way too complicated, gotta go through too many ppl and waste too much time, you need better management on your company.

Eddie (owner) and his wife are making 5 star reviews what more proof do you need this company is a scam

Completely and utterly disgusted with this organization. They have charged me twice for a service that only took the guy 10 minutes to do. They over charge and can be difficult to get hold of when trying to resolve issues - recommend you look else where for fire protection services

How do get positive reviews? You go around the office and ask staff to post positive feedback online. Yea, I read that online on glass door as prior onyx fire staff has admitted to doing so.

I was charged about the same price as doing plastic surgery for bringing down 4 sprinkler heads and installing smoke detector for furnace.

City of Mississauga fire department failed us 2 times as they failed to install the smoke detector properly. Once asked to rectify the problem, they blamed it back on me asking why I didn't ask them to request for furnace shut off for smoke detector initially. Well Onyx fire isn't this what you do? Don't you know what the fire code is? Shouldn't you ask me or city fire department how to program the smoke detector?

Well it gets worse, Onyx Fire couldn't figure out how to have the smoke detector shut off the unit. Luckily, Edward from city of Mississauga fire department was able to guide me into what to do. All it was a simple wire running from smoke detector to HVAC. I explained it to onyx fire and was able to get a redicules quote of $3,600 plus HST to run the wire. My guess is a plastic surgen charges about the same.

I showed Edward the quote and he advised me to take it up with my building management. If building management doesn't do anything he will have no choice but to step in.

I Wil update the review once I hear back from building management.

I want my building management to FIRE Onyx fire. This company is running a monopoly business with our building and plaza as they know we aren't allowed to use any other company. They will give u a high quote as they know as a tenant u have no choice but to accept.

I will make sure nothing like this ever happens to my neighbours.

I encourage everyone to use a different company unless you are like me.

I forgot to mention they charged me $500 more on my credit card than what was quoted. I have read up on the company and it turns out its a common practice to over charge and hopping customers don't notice. I literrly had to beg for them to refund me.

Very bad customer service, unprofessional work, not even pass inspection, and not following the building law.

I have worked for a number of companies in my time in the fire protection industry. This company by far exceeds most expectations than other companies typically do. I can tell you the level of professionalism is better then most and they deliver the best of their abilities.

The negative reviews are isolated occurrences and anytime a negative occurrence takes place Onyx is immidiate to address those matters and how to make things right to improve services.

The simple fact remains your not going to make everyone happy. But time and time again when clients decide to try another company's services, in a short period of time a great number of clients seem to return back to Onyx and realize how much better their services actually are. The only way to find out if this company can best serve you is to find out for yourself and make your own judgements.

Our job is to work for you and deliver the best quality in service as possible.