Orbit Insurance Services formerly AGR Insurance Brokers Inc.
6 reviews Mailing Address, 1400 St. Laurent Blvd, Ottawa, ON +1 613-748-1918 www.orbitinsuranceservices.ca suggest an edit
14 November 2023 4:35
Very disappointed with quality of service from Orbit, when I was dealing with Mantha insurance, the service was outstanding but my latest interaction hasn't been very positive. I switched insurance companies and asked to have my withdrawal date on specific date, I have had the same date for the past 20 + years. They didn't do that, then I had to cancel and reinstate the policy, the money came but I am still waiting to get the full refund for almost 3 months. I got a partial refund because their billing department also made a error when they cancelled my policy, instead of using pro-rate they used short rate. I don't usually complain but this is ridiculous.
Update Nov 15
Good Morning MC,
I sent you an email from my personal email and my work email as well, please let me know if you received them, I did not get a reply yet. Thank you
Update Nov 16 2023
I was contacted by Maria from Orbit, I still feel like if the broker had used the correct date this entire situation would have been avoided. According to their numbers I was paid the correct amount. I changed my review due to the fact that Orbit actually cared to contact me and try to solve my issue, that means a lot to me, they turned a frown upside down! Thank you
Update Nov 15
Good Morning MC,
I sent you an email from my personal email and my work email as well, please let me know if you received them, I did not get a reply yet. Thank you
Update Nov 16 2023
I was contacted by Maria from Orbit, I still feel like if the broker had used the correct date this entire situation would have been avoided. According to their numbers I was paid the correct amount. I changed my review due to the fact that Orbit actually cared to contact me and try to solve my issue, that means a lot to me, they turned a frown upside down! Thank you
23 October 2023 7:25
Great insurance company! Dealt with my new policy request quickly over the phone with zero hassle AND saved me money!
11 October 2023 19:19
I was with TWIS for my car insurance and so when Orbit bought them I wound up an Orbit client. Their customer service is the absolute worst. I recently bought a new vehicle and had to update my policy. I waited on hold forever. If I took the option to receive a callback when someone freed up I never did receive a callback. Once I got through to a human being I got bounced around from department to department. I selected the option that applied to me but somehow I got routed to the wrong department. Then when they tried to transfer me they sent me to another wrong one. I sent them proof of TAG installation and I can't seem to get one person on the phone to confirm they received it. AVOID if you can.
20 February 2023 3:59
Want to thank Terry A.for helping me get a better price on all my insurance needs, he was on top of it all despite my inattention and having to deal with me and my oversight.
Highly recommend AGR Insurance
Highly recommend AGR Insurance
24 October 2022 7:40
Since the new group took over last year service is not as good. The previous group in Ottawa was always knowledgeable and efficient.
18 October 2022 4:30
Had an existing home and auto insurance policy. Contacted them twice to change the address for the auto policy and to amend the home policy to move it to a new home I purchased. Both times, I waited approximately 30 minutes on hold while they repeated the message "a broker will be with you shortly". When I was finally connected to someone, that person was not a broker and could not amend the policy. They would say "we will set up a urgent request to have a broker call you". It was urgent, as I needed the proof of new insurance to close on the new home. Both times I provided the times I was available to be called. Noone called either time. Got fed up and contacted a broker from Ratehub.ca who had new auto and home policies arranged for me in under an hour and the necessary proof of the insurance documents for closing on the home in less than 3 hours.
AGR still owed me a refund of premiums and told me that it would be processed within 10 days of the dates I cancelled my plan with them. Cancelling was another 30 minutes on hold. No cheque ever came. Waited 15 business days, called to enquire about my refund of premiums. Another 30 minutes on hold, I was told it should've been processed, but their accounting functions must be behind. Waited another week, called to follow up. Another 30 minutes on hold. This time I was told the previous two people I spoke with were incorrect, that they wouldn't process the refund for another 10 business days from the last day of the policy. Why would they hold funds for a period beyond when the insurance policy exists?
Don't trust anything they tell you on the phone. Noone seems to know what they are doing and whether you are actually speaking with an actual broker is anyone's guess. So much time wasted on hold for such poor service. To date still no refund.
AGR still owed me a refund of premiums and told me that it would be processed within 10 days of the dates I cancelled my plan with them. Cancelling was another 30 minutes on hold. No cheque ever came. Waited 15 business days, called to enquire about my refund of premiums. Another 30 minutes on hold, I was told it should've been processed, but their accounting functions must be behind. Waited another week, called to follow up. Another 30 minutes on hold. This time I was told the previous two people I spoke with were incorrect, that they wouldn't process the refund for another 10 business days from the last day of the policy. Why would they hold funds for a period beyond when the insurance policy exists?
Don't trust anything they tell you on the phone. Noone seems to know what they are doing and whether you are actually speaking with an actual broker is anyone's guess. So much time wasted on hold for such poor service. To date still no refund.