Ottawa Fertility Centre

Absolutely amazing place, before you enter, you can feel the welcome, the smile, caring, clean place, intelligent staff, one of the most beautiful places, and when you have appointments they take care of you, staff get a long well. Genial

We have been patients of OFC since early 2021. We have had the privilege of working with Dr. Gale. Dr. Gale is kind, compassionate, knowledge and cares about her patients. She goes above and beyond to make sure her clients are heard and their questions are validated. She never makes you feel judged or like you are just a number. With her help we have an almost 2 year old and just graduated from the clinic again with our second little miracle. I can honestly say I don't think we would be where we are today if we didn't have Dr. Gale on our side.

They nurses are so warm and nice. The care I received was amazing!
It was my first time visiting OFC and it was a great experience for me.

Everyone was extremely nice the receptionist, the nurses doing bloodwork and the doctors were all great.

What a wonderful experience it’s been. Was referred to an amazing Doctor, Dr Justin White. Him and his team (Allyson, Courtney Anderson) are great at what they do. Professionals at their best, patience and easy to work with. He explained everything that needed to be done from the very first day I had my first consultation, all the necessary tests, blood work, why I need them and how long it would take. It was so easy to communicate and ask questions. He would always tell me my next steps and call when needed. Honestly, it’s been a smooth ride and I have not had any reasons to complain. In general, all staffs I have met at OFC from the receptionist, lab and ultrasound techs and nurses have all been amazing. This Is a good place to get your treatments done, I would definitely recommend to people. Kudos Dr Justin White, keep up the good work. Baby dust to everyone trying to conceive.

This place is a hidden gem, in Ottawa our physician make us very comfortable. He discussed with us every steps. I’ll all option. We have even he takes more steps to explain to my wife, the whole procedure, even she is newcomer to Canada and her English not the perfect. We are so happy to deal with this place. Thanks everyone

The staff are friendly, but the doctors need a lot of improvement! I have dealt with two doctors and I am NOT impressed with either of them.

I have been going to OFC for the past four years. They have prescribed me fertility medication for the past two years, but I just found out that my doctor does not even know how long I've been on the medication, which is alarming as I've recently discovered that it is dangerous for long term use. The medication doesn't work after 6 months, so why take it for over a year? This makes me really upset! This shows that they don't know what they are doing! I have been on the same dosage for over a year, I ovulated every time, but I am not getting pregnant. The Dr has not tried to find out why I am not getting pregnant even though I ovulate.

If I could turn back time I would have not wasted 3 years. I would have gone to Toronto. I truly think they only care about the money and if you are not paying you are just a number to them and why is it that they swipe my husband's Health card even though he only comes with me for support?

My friend was put on the IVF list right away, but I been here for 3 years and nothing! I am 8 years younger than her very fit, but have PCOS and Thyroid and the doctor still wants me to take the same medication even though we been trying for over 7 years?

So far my experience with the clinic has been great! Everyone is so helpful and I find they have a good system in place in terms of booking appointments, reporting your Day 1, etc. If we need to call the clinic, we usually have to leave a message but they are very quick to respond (usually within a couple of hours). My husband and I are still in the early stages of treatment but I feel like we’re in good hands!

*edited to update. My review of the clinic still stands. We went through four IUIs (next step would have been IVF). Everyone was so great, especially the nurses! I felt so well cared for. Our fourth IUI was successful and we now have a 12 month old. So grateful to OFC for helping us start our family.

I can’t say enough good things about this place. From the time our referral was sent to OFC to the time I got in and saw a dr was 1 week. Which from what I’m told, is unheard of.
I was very nervous going into this appt, but the staff made me feel so calm and relaxed. They were very professional and helpful. I was blessed to meet with Dr Shmorgun and he made my husband and I feel safe, hopeful and informed. He lined up a bunch of tests for us and allowed us to ask any questions we had. He also explained every test in detail and made sure we understood. I’m very thankful for the Ottawa Fertility Clinic and I’m hopeful that they can help us in our dreams of having a baby, after two miscarriages.

I’m writing this with a huge frustration that
i had this morning, another mistake made by the treating doctor, is the second time I have been canceled the treatment for IUI and recommending the cycle that comes, can you imagine the stress I go through and the money we spend without refund from the insurance and tell me that we missed the day of ovulation! Is it professional what you doing

Reported day 1 at 9am Friday for a time sensitive blood test done between day 2-4. Only got a reply on Sunday day 3 telling me they don’t have time to do the blood test for me until Tuesday day 5. I was told I can wait another month or I can do on day 5, not ideal but doable.

If they tell me they are not able to see me ahead of time, I would have been able to go to dynacare on day 2 Saturday! They do not see any error in their way of making this not ideal for my health care. Not patient friendly nor accommodating in anyway.

I would like to say thank you to the staff and doctors, specifically Dr. Bryden Magee for our successful treatment. We will always be grateful we found you and the OFC. The staff, doctors and nurses were absolutely wonderful.

It's taken me awhile to write this review because my experience was so awful. Let me start out by saying the support staff, US techs, and nurses are lovely. HOWEVER, half the doctors care and the other half do not, you're just a number to be seen that day. This clinic completely missed a huge issue after I specifically asked for it to be looked into and learned I wasted THOUSANDS of dollars for IUIs that would have never worked. Additionally, I was under stimmed with the same protocol multiple times despite me asking for a change. Very conservative clinic with strict BMI rules. So glad I left and found personalized care, even if it meant having to drive to Toronto, it was worth it to leave OFC.

I see a lot of mixed reviews on here. But I have to say that my husband and I had an amazing experience with OFC. We did our IVF cycle there; throughout the testing, ultrasounds, egg retrieval and transfer everyone was amazing. The nurses are phenomenal and informative. We saw Dr. Jackson, she was kind, respectful and always straight to the point. Judy, Dr. Jackson’s main point of contact was always a pleasure to talk to and always so helpful. I had two other doctors for retrieval and transfer, who were also amazing. We have since moved out of province but I plan on going back for future transfers of our frozen embryos!

The only downside we had were blood & urinalysis done at outside labs were often lost or took time to find.

Unorganised center and nobody answers their phones!
Called me to tell me that they don't have my blood test for my appointment the next day.when it was sent to them 4 days ago.
Tried to call all morning and afternoon with different extensions during their opening hours: no success!

Dr Wu was very nice and knowledgeable, we had our first virtual meeting and she answered all our questions. The communication with the clinic is very fast and nurses are very professional and reply very quickly.

I have had an amazing experience thus far at the clinic, especially with Allyson and Courtney A. - they have made us feel not only taken care of, but are so responsive to questions and help you understand your diagnosis and way forward. If I could have them for my PCP, I would! I am so glad I got assigned to be their patient because it has made a GREAT first impression of fertility practices for me:)

Très très déçu par cette clinique, beaucoup d’argent aucun résultat beaucoup de contractions, manque de professionnalisme. J’aimerais n’adresser au bureau des plaintes

The people are great. My only issue is the doctor I use continually brings up my weight. Just passes me along to the next appointment without any further steps or where to go from that appointment. Makes it feel like I'll never have a child unless I lose a significant amount of weight.

Not allowed to attend appointments. Suppose to sit in the lobby for ultrasounds. They suggest to show up to all appointments just to sit in the lobby and wait. Frustrating experience not being able to actually be there there

Disappointed so far with this clinic. My husband went for a blood test and they didn't label it right so he had to go back. I went in for an ultrasound and they didnt check me in properly, when i told them i was still waiting they continued to take other patients even though my appt was before theirs and then after 40 min of waiting with a full bladder a lady comes out and tells me they arent going to do my ultrasound. With such disorganization with routine testing, it makes you lose trust that the clinic will be able to take care of you and completqe your procedures properly.

Update: I was contacted by Leanne about my concerns. Next visit, for another ultrasound, went much better. I was seen right away and no issues.

Update 2: Dr White has been great with answering our questions and replying very quickly. It is very much appreciated!

Update 3: We really appreciate Dr White's attitude and honest information. He seems willing to actually do the work to figure out if there is any options beyond typical processes since our cycle failed. But OFC does work as a 'team of doctors' so even though Dr White is our dr we have had interactions (phone and in person) with Dr Schmorgan and we agree with many other reviewers.he is pompous and arrogant. I would request another dr if he is the one you are assigned. Other dr at OFC seem quick to dismiss you if you dont fall into their typical cases and deliver bad news (like your only option is donor eggs) even though they arent your main dr. I think dr white would be a better fit at a clinic that offers a higher level of care. If the truth is that you are out of options.okay.but at least have the main dr deliver that news and actually take the time to think if there are other options at OFC or point your patients to other clinics if they offer services you dont. Just a suggestion.
Reducing to 3 stars because of the care provided by some of the dr at ofc

C'est une très bonne clinique, un excellent service, un personnel charmant et serviable avec le sourire, et la meilleure chose est qu'ils parlent anglais et français. C'était facile pour moi. Merci