Ottawa Hospital Civic Campus Emergency Room

Don’t ever go here unless you want to catch more nasty infections. Also the doctors have no clue what they are talking about they will just tell you nothing is wrong and give you medications to make you temporarily fine. If you want to come here make sure you show up after 8am because the the residents are the only ones that care about your problems and want to figure out what’s wrong with you unlike the doctors that will look at you like you have 4 eyes.

Doctors and surgeons are awesome here. Very thorough. At least for broken bones.
When we got here it wasn't busy so from start to finish we were here 6 hours which we were expecting longer. My biggest concern was the waiting rooms and bathrooms, not child friendly. I'd expect at a hospital the baby change table not to be broken.

Absolutely ridiculous me and my wife waited 8pm to 2am she has wisdom tooth pain after all the registration and all still no doctor, I know they are busy but why the people go to emergency to get treated asap that’s what the emergency is for but no, no body cares, absolutely garbage

I was expecting the long wait but I know that's just how it is in Canada because of "free" healthcare. But this review is about how they lost my blood sample so I had to stay there even longer. I thought I was finally meeting the doctor after half a day but then they told me they had to take another sample since they don't know where mine went.

This Hospital emergency section doesnt even get 1 star from me and I am a Veteran, I had to give 1 star. Go to Smith Falls, or anywhere out of Ottawa people, smaller hospitals are faster and 90 per cent friendlier. Dont waste ur time here at this hospital. We sat there, not even a Nurse came for over 8 hrs, even when my Daughter sat in the back area, I was not allowed to go back (like in prisons), it was unreal, the nurse wasn't friendly and the guy, whoever he was, the secy or something told us to talk somewhere else. I think I was interrupting their chat about what they were gonna do when they got home. I was actually ingaged in conversation with the Nurse, that's why I was standing there! Unacceptable. So weird. So unfriendly, don't know where the Doctors were all night, half of the people just left. We sat there for 8 hrs and the staff had no clue when we would be seen, none and they were very uninterested as to why. They kept putting everyone in front of us. I have never experienced something like this ever and I have been to alot of emerg places through the yrs. Anyway, fail! We drove to Smith Falls 44 minutes down the road, and was in and out within 2 hrs max.

0 stars. Nightmare. Avoid if you can. Unreasonable wait times (8+ hours), expected wait times keep increasing, Triage nurse is cold, selfish, petty, and cruel. She lacks empathy and basic bed side manners.

It was a very unpleasant experience with unreliable wait times. The expected wait time when we arrived was 3 hrs and 40 min. This turned into a 5.5hrs wait to get into the urgent care hallway, only to be sitting and waiting again with 7 people still ahead of me. One person who was already placed in a room there was waiting for 9 hours and begging for an update of when she’d be seen by a doctor. I had no idea I would be waiting this long and when we asked a nurse for a wait estimate, after waiting for nearly 6 hrs, she looked at us almost in ridicule and said that we can expect our wait to be similar to that person who’s been waiting for 9 hours. As if that wait time is something to be proud of! And as if a nearly 6 hours wait was nothing!

They are not honest about the wait times and they don’t care about you or how much pain you might be in or how critical your condition is. There was an elderly woman on the floor for hours gasping, crying, and begging for medical attention. She wanted to lie down on a bed in one of the rooms and was yelled at that these rooms are for other people. No one helped her.

I never got to see the doctor because I couldn’t wait any longer. If I’m going to be in pain, discomfort, and invisible, I figured I might as well be at home, and if I bleed out or pass out then an ambulance will probably get me seen faster than waiting in the ER.

What is the point of free universal healthcare if you cannot receive medical care in a timely manner? ! I would gladly accept a 4hr wait if that meant I would actually see a doctor in 4hrs. Things need to change.