Ottawa West Dental

I am a fairly new patient (August 2023) at OWD but I cannot say enough about it. I went there with a lot of work to be done that I had been putting off because I was unhappy with my former dentist. Dr. Sam has restored my trust and he is exceptionally professional and caring. The dental assistants, hygienists and support staff are so welcoming, understanding and will do whatever they can to help. The treatment coordinator Cindy.well I cannot say enough about her. She is also very professional and caring. You can tell that the culture off this office starts at the top. It is open, warm and inviting. There is fun banter back and forth between staff and you can tell they really enjoy their jobs. When you go there it's like you're hanging out with friends. That is a hard to find in any business. They really do put their staff and patients needs at the forefront of their priorities. I care how staff are treated, it's very telling. Thank you OWD, I can't believe I am saying this but I can't wait to see you again!

Doctor Sam is kind, humble and very patient. He will listen to your problem and explain everything in detail. Over all the experience was great.

I was completely impressed with how they approached handling my dental needs, planning for the work, discussing options and implications and/or complications of each method and the care in which they carried out each of the actions sofar. I am so glad that I received a recommendation to this clinic.

I recommend to everyone to go in Ottawa West Dental, the doctor and the team work are wonderful, so kind, I felt comfortable there, Care is top-notch

Dr. Charbonneau and the team were wonderful! Just moved to Ottawa West Dental and they definitely lived up to the positive reviews I had heard from others, including from my orthodontist.

Personal and prompt care. You sense that they are genuinely concerned o er your dental health.

I visited this office for the first time and was so impressed from the friendly greeting and check-in through to the thorough initial examination. I am a nervous patient but I felt completely at ease thanks to the competence of the pleasant and personable professionals working here!

Bizarre experience. To preface, I have a different dentist that I usually see but I had to have an appointment last minute. This was the first, and likely the last, time visiting this clinic.

The pros are that the office was able to take me on the same day, and the service I required was completed.

The negative is that the dentist (Dr. Sam?) was a salesman first, a medical professional second. After the wire glue I required was competed, the dentist began a teeth cleaning, saying that "while you're here we've got to do this" without asking me first if that was okay. The cleaning only took place for a short amount of time but it was the most painful cleaning I have ever received, despite going on an annual basis for several years. The dentist then recommended that I have a cleaning done (despite having had one within the last few months), and that we could do freezing. It seems like the brief painful cleaning was done in order to sell me on a cleaning at their clinic, with the additional cost of freezing.

Then the dentist recommended we take X-rays, as there are shadows on some fillings, which he said "it doesn't look good" (a comment I find inappropriate from a medical professional). In contrast, the dentist I normally see has told me that we are keeping an eye on these shadows, and that we will continue taking X-rays on the regular basis (every x amount of years). It is also normal practice for a dentist to ask a new patient for any of their previous X-rays which are still considered valid, as opposed to recommending X-rays be done without even asking when was the last time the patient had an X-ray.

In the end, the service which normally costs 80-90$ cost me 160$ due to an additional emergency fee. I appreciate being taken on short notice but I feel that it is dishonest to not disclose an emergency fee at the time of booking the appointment. It only further added to my impression that this clinic is primarily interested in lining their pockets.

I do not recommend this dental clinic, and if anyone is regularly going to Dr. Sam I recommend they seek a second opinion for fear of treatments recommended which the patient does not truly need.

First time going, and was extremely impressed with the whole experience. Called for an emergency appointment and was seen within a few hours. Everyone was very kind and helpful and the Dr was hilarious.

Dr. Sam and his staff were wonderful. From the time I walked in the door until I left, I was treated with respect and compassion. They all did their best to alleviate my fears and answer my questions. I never felt rushed or pressured. I’m quite anxious when it comes to dentistry but found my visit quite refreshing. Will definitely be returning for future treatment. Thanks so much Dr. Sam, Cindy and Grace. Your expertise and care are greatly appreciated.

Very understanding of what I've been going through. They have been very accommodating. We have found an amazing Dental office for my hopefully long rest of my life.

Dr C.and assistant, T were great! Explained the complex procedure and kept me updated throughout the process. Didn't feel a thing!

The dental hygienist greeted me in a friendly professional manner and escorted me in. She was pleasant and turned to speak directly to me when asking questions or giving directions. Thorough and efficient. Noted my concerns and had a Dentist attend to examine the areas of my concern. A very upbeat appointment.

The staff were all warm and welcoming from the moment you walk in to the time you walk out. Rachel was my X-ray technician and she was phenomenal! My hygienist was Corinne and she was wonderful, always asking if I’am ok and making sure I’am comfortable.
Dr. Kashup was sweet, kind and very gentle.
All kind souls here, highly recommend!

Very clear Covid-19 procedures. Safe, absolutely clean and great experience! Thank you for continuing to make me feel safe and for a great experience!

My first appointment and I recommend you come get your teeth checked here.they took me in quickly they are Attention to detail, Experienced, Modern equipment. I felt in good hands meeting the team this one day.
What could you ask for better than that. # 1 Thank You.

Super efficient and professional! Best dentist I’ve ever had. Always a good experience (have been a client for about 5 years). They never push things on you.

I cannot tell you enough how I was so afraid of all dental places, I've had the worst experiences in my life which has caused me to be extremely scared. I can't tell you how happy I am with this place, and these proffesionals. I feel here i am taken care of to the utmost. Mrs dentist Hannah Kashyap was the most kind most caring most softest on my dental pain, I can't explain. They all made me feel calm and relaxed as soon as I came in. Ms. Otesha the dental right hand woman was the most amazing assistant and personally made my experience the absolute best possible I'm so very thankful and recommend this place and these awesome women to help anybody that needs delicate care. Thank you so much I can't thank you enough.

Dr. Sam is amazing at what he does. I was very nervous about my procedure and he made me feel very comfortable and he is highly knowledgeable. A great experience. Thank you Sam.

Dr. Charbonneau and staff are excellent and very professional. Any work that might be required is thoroughly explained.

I can't believe the amazing service I received. Everyone from the receptionist to the dentist was so friendly and made me feel very comfortable. They took their time to answer my questions and concerns. I highly recomend.

Fabulous place and fantastic team. So professional and clean environment. Been going for years and always have a great experience, Thank You Ottawa West Dental

My husband and I have been patients at this dental practice for the last 40 years. The service has always been superb, starting with Karen at the front desk and Rachel my hygienist and especially Dr Charbonneau!

Great service with staff and to client concerns & friendly and Safe environment in this Pandemic of Covid.
Thumbs Up to Ottawa West Dental