Pandora

Mall closes at 7pm. I’m literally Infront of their store at 6: 20pm. Already half closed and won’t serve a customer who is trying to purchase a gift last minute. Still plenty of time until mall closes but this wonderful store decides it’s better to close early then help a customer. Best part is there are 3 ppl working inside the store and I can see them working literally refusing my service! Thanks pandora employees!

Nasty woman with short, badly dyed blond hair shaking her head at me, telling me to leave because I can't immediately be "helped" as soon as I take a breath in the store? I'm trying to Christmas shop and treat my Mother to exhilarating jewelry/accessories, and this is how I'm met? Terrible. There's no place in a shopping facility for a location with employee representation that has no idea how to put their best foot forward by at least showing a good front and not looking down at those enter, simply because they're awful at dividing attention.

" Totally disappointing Experience, Never Visiting This Store Again "

I visited this Pandora store with 2 of my friends last week and I want to explain a bad experience I had. I went to get a ring and the salesperson showed me some affordable rings and I tried them on. I liked one if them that truly fits me which is 7. But the salesperson told its size 7.5 but it was actually size 7. The ring looked good with no issues. She billed for the ring and we left the store. As soon as I get out io the store I just wanted to make sure that I have the ring with me I opened the box and when I looked I found some defect on it. I brought the ring right back to the store and asked them about the ring and they were saying they didn't sell that ring and accused as for stealing the ring. In the bill, the ring was billed as size 5, but the ring was actually 7 but the salesperson told me its 7.5. They were so rude about that situation. They were saying they don't sell rings like this and coz it was used. They didn't ask the person who sold us the ring about what happend instead they were saying " I trained her she won't make a mistake ". Later on they called the salesperson and she said she sold it and she said it's 7.5. We were so confused about the whole situation. The store manager didn't do anything but accusing as for stealing even after hearing from her employee. The manager said she's gonna look at the cameras the next day and contact me and reluctantly gave me the ring that day. I haven't received any calls from them yet atleast with an apology. I'm totally disappointed with there customer service and I don't recommend this store nor pandora for anyone.

I bought bracelets for family members, plus charms. I noted that the bracelets looked too small and asked for larger sizes. The associate said it would stretch. The bracelets didn't fit anyone. I was so embrassed and the manager of the store refused to take them back. Limeridge Pandora lost out on $15000 on future sales for those bracelets. I recommend you spend your money on real gold and gems.

Very disappointing experience. Went to the store just to exchange something but waited in line for over 30 minutes while the employees helped people who cut the line instead of honouring the people waiting first. Finally got in the store and was not helped for 20 minutes. Waited as they helped people who had entered after us.

Bracelet broke over COVID. Went into see what my options are.was told to go to any jeweler or purchase a new one for $80. She didn't even look at it. They don't even fix their own product?

Visited pandora on the weekend and had a great experience. The girls working there Aliyah and Nisma were super helpful and friendly with my ring purchase for the Black Friday sale. Will be coming back for sure!

Was not pleased on customer service. Seems if you don't shop there all dressed up with hair and make up you are looked down on. That is the feeling I experienced last time I was there. Was constantly watched the entire time. I was there to shop and buy. Not steal. My clothing choices are what I am comfortable with.

Bad customer service. Recommend going elsewhere if you don’t have all the time in the world.

I went in today looking to purchase a charm bracelet. Only one sales rep in the store, which isn’t ideal but I guess they can manage when it’s slower times. However, the only rep at the store didn’t even acknowledge me, no hello or “I’ll be with you shortly” as she was cashing out another customer. After 15 minutes of no acknowledgement and waiting in line to pay I left empty handed. I’ll take my business somewhere else where I am valued.