Passport Health North York Travel Clinic

Incredible experience. Clara was fully prepared with our file, specific notes relevant for our trip. Made both my kids feel comfortable for their vaccinations and most importantly was so respectful and patient. Thank you for giving us a positive start to our upcoming trip!

I only wish I had read the other reviews about this clinic before I went. I am travelling out of country and went thinking I would meet a doctor. So first it’s not a doctor its a nurse. Although he was very polite and knowledgeable I felt rushed to make a decision. I was actually so flustered I ended up stopping the consultation to call my husband. Second - he told me no vaccines are required all are optional and then rushed me through a long list of things I could take and right away I was supposed to answer yes or no as to whether I was choosing to take the vaccine or not to. And then I stopped him to ask how much the vaccines cost and I was shocked to hear how expensive. And then I said will these costs be covered by my private insurance - he did not answer but after further discussion he said he can sell me the vaccines. But he cannot give me a prescription for the vaccines. So I asked my husband if he thought our private would reimburse us for the cost of the vaccine without a script and my husband was not sure. So I asked if I could try to ask for the same vaccines from my family doctor. He told me that the doctor would write the script and I would have to go get the medicine and bring it to the doctor. I said while that may be true my insurance is more likely to reimburse me if it comes from a doctor. Then he said well if I do come back at a later date and decide to have the vaccine from him then I would be charged an additional $25 per person for the second visit. I felt overwhelmed and rushed. I basically I felt like I was a being pressured to make a decision on how much I wanted to spend to keep my family safe. This is in direct contrast to my previous experience at a different clinic wheee the doctor reassured me - gave me what I needed - paid a nominal amount and had certificates to match. Instead this experience felt more like I was shopping for drugs. In the end I paid him $108 for his consultation and left feeling upset and angry that I had wasted time and money and not accomplished anything. I do not recommend this clinic to anyone. Please share with others

I don’t typically leave reviews but I had a particularly bad experience at this clinic so wanted to warn others. I came here yesterday to get shots for an upcoming trip to Africa. After spending $750 (wildly expensive…) and getting 3 vaccines, I was called back into the office because she said she gave me the yellow fever vaccine in the wrong area of the arm and needs to redo it. She told me her manager approved it and that there are no overdose risks for YF. I asked her one or two questions after which she proceeded to tell me she would re-administer the MENINGITIS vaccine. I then completely lost confidence and reminded her that only 2 minutes prior she had told me she had to redo the YELLOW FEVER vaccine. She reassured me she just said the wrong one… she then called her manager to confirm it is meningitis she has to give me a second time… at which point her manager tells her IT IS BOTH VACCINES SHE NEEDS TO REDO? !? ! So each time one of them spoke the instruction changed… so she ended up giving me both vaccines again. She did not explain any side effects or confirm there are none for a second dose of meningitis… I had to ask about this to confirm. I also vividly remember the first time she gave me YF it was behind the arm… and when she gave it tor the second time it was also behind the arm… I told her this and she confirmed behind the arm is the correct way. So after 5 vaccines I was left so appalled and disappointed. I have zero confidence thst these were given the correct way the second time so I guess I have to hope for the best. I also don’t know how it makes sense that I got the YF vaccine twice in the same area of the arm? I really strongly advise passport health to have a manager on site or at least a more experienced nurse… I don’t know why they would leave someone so inexperienced in charge of the office. 6 years ago I did a big trip and went to the downtown location and had an excellent experience. I will be avoiding the North York location at all costs.

This travel clinic did not have standard travel vaccines available such as the one for Typhoid Fever. I see little point in a travel clinic that doesn’t have the necessities to prepare patients/clients for travel, that is entirely the purpose of paying a premium for this service. Especially with an online booking system, patients should know before arriving that the vaccines they need are not available, not after they’ve agreed to an $80 fee for services unavailable. I will definitely be sure to get to my doctor further in advance and would not recommend this clinic. The nurse that saw me was pleasant and knowledgeable, so I don’t direct any of this at her. She’s the reason for 2 stars.

Doing some traveling to more exotic destinations for the first time in a while so I was looking into what I needed and booked with Passport Health. It was easy to book, easy to park at, easy to find, they were ready for me at the time of my appointment, they were prepared (because I'd filled out most of my history ahead of time), they could answer the questions I had, they didn't pressure me to buy vaccines I didn't need/want, and they were transparent about what my doctor could look into and bill back to OHIP and what wasn't covered by OHIP. I would recommend checking in with them, if, like me, you wanted to get something you didn't think your doctor would have on hand.

The person we dealt with was not knowledgable. They did not have the up to date health information that I input into their system. Very cookie cutter. I did not feel confident in the advice given. Very different from my last experience with Passport health three years ago. Based on this appointment, I would definitely not go back

Clara was very knowledgeable, thorough and pleasant. The consultation exceeded my expectations.

The staff were knowledgeable, personable and professional. My wife and I found our visit to be thorough but efficient, and very low stress. Highly recommended.

Lol I called regarding a vaccine for covid-19. They’re called North York clinic however upon calling their number, found out they’re not even in Toronto.seems off putting to me.

Too expensive! Insurance would not cover the entire amount for the vaccines because I was "reimbursed the maximum amount allowed based on the reasonable and customary charges for this drug. " Insurance only covered 60% (including my deductible). I had to pay 40% out of pocket + consulting fee. They markup by 100-200% from the reasonable price considered by insurance. I wish I had known.: o (

Incredibly efficient appointment! Walked away with a big booklet of all the things that I needed to know. The staff there make sure to give you all the info possible. The decor made me that much more excited about my trip. Thank goodness there’s a location north of the city, very easy to get to with free parking!

The experience itself was okay, but they refused to sign a simple form required by my insurance company. All they could provide is a printed bill, which is simple enough for anyone to forge and therefore not deemed sufficient by the insurer. As other reviews mentioned, their charge is quite high. Yet they are totally unwilling to facilitate insurance coverage, which is simply ridiculous.

Service is good at the clinic. However, if you check all the low rating reviews you will see the problem. OVERCHARGING. When my insurance bill came back, I found that prices on drugs/vaccines are 3-6 times higher than they should be, so you paying for that SERVICE from your pocket.

My husband and I went to the travel clinic in preparation for our trip to Africa. Staff we very informative and had everything ready when we arrived. She explained everything in detail and provided good tips while travelling. It was a short visit and easy to get all of the required information.

Great experience. Fill out your forms online in advance. Was in and out in no time with all the information I need. Thanks Carol.