Payless Car

Had a really good experience. I was worried with some of the reviews, but everything went smooth. $500 for a weekend trip with unlimited mileage wasn't bad. Would recommend

Great car rental agency. Helpful and polite staff. Quick service and awesome car condition. No complaints. Staff is very nice and helpful.

What a joke! Booked a rental - showed up - the guy is completely MIA - called the number a few times, no answer. The hotel couldn’t reach him either. DO NOT RENT FROM THEM!

Fast and friendly service, inside hotel, second rental there from a prepay site.
Accommodating staff

Rented a car here for 10 days, through Expedia. Went with these guys cause they were super cheap, relative to the other agencies. I went in a bit suspicious, due to the mixed reviews for the company as a whole, but I actually have no complaints. I suspect the price difference is due to the off-site location and non-24hr hours. Declined the insurance, didn’t ask for extras, was thorough in the pre and post vehicle inspections.

Usually I expect a pretty challenging car rental experience when I go with a budget car rental option, but I gotta say, everyone who works here, at Payless, was really awesome! Super nice, very accommodating, quick to get me my car, and the car was in pristine condition. Thank you all very much!

Landed at Toronto 440P-made it through Customs. Tried calling Payless. No answer. Hired an UBER driver to take me to the Crowne Plaza Toronto Airport (where their office is located) and it was CLOSED. Website indicated they closed at 8PM. Arrived at their office at 630P I will never *ever* rent from this company again. Was desperate for a rental as everyone sold out of a car except Payless. (tried calling 800 #. On hold for 30 minutes and I gave up).

My friends and I reserved two SUVs as there were 8 of us. Upon arriving to Payless Car rental, we were met with subpar customer service. The whole process took longer than expected and we were given two small vehicles that were old and rusted. When we asked for the rentals we reserved, they said they did not have them. I wouldn't recommend this car rental company if you want good service and ease.

After seeing some negative reviews here I felt compelled to get the story straight–these guys are amazing. Fair price and they are upfront about the cost of additional fees. From booking to return, the rental process was seamless. I received terrific customer service. The employees were very friendly and they offered to drive me to the airport when I returned the vehicle. Can't say enough good stuff, I'll be back.

Best experience I've had with a rental company. Sam and Riaze were beyond helpful. I would give these guys 10 star out of 5 for the level of patience, respect and integrity they have. This is more than a rental company. These guys treat you like family and im 100 percent bringing all my clients including myself for any rental I need. Best prices in town hands down and they gave us the vehicle to travel from Toronto to vancouver with no questions asked. Thank you Sam and Riaze for being extremely helpful. HIGHLY RECOMMENDED

We got a brand new Tucson with more features than I could name, with only 800 miles on it, for the best price in the city. We dealt with Vishnu (hopefully I am not slaughtering his name) and other June 15 staff. Everybody was very polite, and a young gentleman accompanied us to the car and offered to haul our luggage. I don't understand those who complain about the location. The company is transparent about not being right at the airport. They cut costs so you guys can get a better deal. It took us 25 mins from the terminal to get to the location, and about 10 minutes to get a car.

Great rates, very friendly staff and fast pick up, drop offs. I always used payless to get a last minute car, never disappointing.

Always had a very good experience with these guys. This time they went even to the extra mile. I gave the car back, and the next shuttle to the airport would happen just in 20min, but my boarding would start in 30min. The guy was super nice and offered a ride to me and dropped me off at terminal 3! (usually they drop people off at Viscount Station, which would take me another 10min minimum to arrive to terminal 3). 5 stars for you guys! Thanks a lot!:)

Working hours are limited and it costs to give car post hours.however they were kind to drop me to the main road and avoid the walk

Clean vehicle. Helpful and polite staff. Took time out of his schedule to take us to airport rather than having us wait for shuttle bus.

Terrible experience. First we have to wait 30 minutes to be picked up in a "shuttle" and by "shuttle" I mean some guy's van. Then we were charged tax twice when attempting to add my husband as a second driver. The staff are completely incompetent. They didn't understand how the total was given just kept saying to pay it. We explained many times and showed them how the tax had been charged twice but they didn't understand and wouldn't allow me to speak to the manager. They kept calling him but wouldn't let me speak. Finally, exhausted we just accepted it and tried to leave. They give us a car covered in snow so it's hard to check for damage but seems ok. When we returned the car today they show us 2 small scratches on the front and said it's our fault. We did nothing and definitely couldn't see them when we got the car because of the snow. This place is absolutely awful. Rent from anywhere else.

There was extra fees upon picking up the car. Car was rather dirty (exterior) and had bright green marker all over the window like it just came from auction. There was no fluid to clean the windshield. I wouldn't rent from here again. Service shuttle driver had the music insanely loud and drove very aggressive. Basically flooring the shuttle van every opportunity he could. This was on Nov 22 2019.

I will never go back to this agency. They list their prices in US dollars even though they are in Canada. There was no indication that the prices were not in Canadian dollars! I rented from them twice; for three weeks and for 10 days. They charged me almost $100 more for the second time which was much shorter. They are dishonest crooks. Avoid them!

Payless rental car is the best company i rent from
Very nice price amazing service unlimited KM friendly stuff

Go elsewhere. You’ll pay less in the long run. They seemed like the most affordable upfront but after all the fees we ended up paying way more than quoted! They charged $120 to get my husband’s name on the waiver (other car rental places don’t charge to add your spouse) Then when we dropped it off it suddenly went up $50 with no real explanation. (The people in there before us were in a heated discussion about their bill which sounded like it was more than $200 more than quoted.) And then six weeks after I get a toll bill for $4.20 - I have no problem paying that - however the $17 administration fee seems a little over the top.

I had a very good experience. I picked up the car at 8 am on Saturday and returned before 8 pm on Sunday. No issues. Fast and very pleasant service

Great price, staff member tried to say the front had a scratch, it didn't. The Car I got was a complete gas guzzler for only being driven 143 kms. 15 dollars of gas later. Its a long process to rent here I find.

We had never been cheated by anyone as badly as when we used this car rental in 2010, bad enough that we had to go to the Better Business Bureau to file a complaint. When we ordered the car, the estimated total was $321.62, which seemed a good price at the time. I still regret it. When we returned the car we were hit with a whopping $600 total fee for “other” charges, and it was only then that we noticed that this sly company hadn’t actually filled out a final price when we took the car, only when we returned it. BBB tried to contact them and never heard back, so we remained cheated with no recompense. Stay far far away from this scam.

Had a great experience. Staff is polite, close to airport.good prices. Will definitely rent from them again.

Wow what a horrible place. Zero respect for people time. There is about 10 people waiting in line with one service agent that is basically doing his own thing. I have been trying to get my car for almost 2 hours. Car finally came out and is super filthy inside and out. I would recommend this rental car company to anyone. They need to learn how to run a business properly. Smh.

Long (1 hour) waiting time to get the car. I would never use them again.

- Also their office smells like poop.
- Their car seats were filthy.

After looking at the feedback I was dubious about renting a car from them at YYZ. Fortunately I took a chance and had a great experience. The car was great, the service was excellent and the price was unbeatable. Based on my experience I would highly recommend them.

Took over 45 mins to get a shuttle from the airport, then another 45 to get me checked out. Don't use them if you are in a hurry.

Charmingly pleasant staff, great deals on car rentals. This company has improved beyond recognition and I will use them whenever I can as long as they keep up this level. Thank you and sending love.

Colleague rented a car from Payless today. She arrived to our office and there were fumes coming out of the front hood. When we opened the hood there is oil all over the engine! Someone took the cap off of the oil tank and forgot to put it back! The gentlemen tried to apologize saying the oil change was rushed but the oil is black! There is no way the oil was recently changed. The car is also extremely low on coolant and has no wiper fluid in the middle of January! We also have to bring the unsafe car back to them since they do not have enough employees to pick it up. Not worth saving a few dollars. Spend the extra money and get a reliable, new car from Enterprise. These small rental companies are robbers. After my colleague return the rental car they asked my colleague why she posted a bad review and if she could remove the review considering they gave her a different car and a discount. The reason for the poor review is that you provided her with an UNSAFE vehicle to begin with as well as making her drive the unsafe vehicle back to your lot. A discount and swapping out cars would not have saved her life God forbid she was in an accident with one of your vehicles.

You order a full size car they give you a compact.they hardly have any cars on the lot so there isn't much to trade with unless you want to spend more $$ never again will we rent from there

I love those guys.picked me up and got me back.really good place to keep renting
Look forward to next pop in

Crooks. Overcharged me on my rental. Called in but kept being asked to call back because they are busy. Don’t throw you money away with these criminals

Totally horrible, i booked this location via kayak, it came up an airport location, I had an early morning flight, so i had to dropoff the car at 5am, 1st i was charging 15% for premium location surge charge (mind you they are located far away from the airport) then i was informed I'll be charged $20 for dropping off the car after hours, informed them I've never heard of such chargers, especially for an airport location. They said it was there policy and i had to deal with it.

I arrived a the dropp off location at 6am and they open at 7am but I waited because I wanted to talk to the payless agent and make sure everything was fine before I left.
He sai everything was fine and gave me a final receipt for $506 dolars. 4 days after I got a charge on my creditcard for $528 (22 dolar for gas). How does that make sense if I gased it up to the rim couple blocks away from payless just before I returned the vehicle and also after payless agent said everything was fine and issued a final receipt?
Payless hasn't done anything about it so far. They just tried to stick into my mind that owed that money (but I returned the vehicle with full tank). They wanted to send me a picture 4 days after I returned the vehicle to show the gas needle (they only offered to do that because I called them about the extra charge). How does that make sense when the vehicle may had been already rented to someone else? Then I would be paying for someone else's gas, no sense at all.
So far I can't stop thinking I got ripped off by a big company by 20 dollars which they are refusing to acknowledge and return to me.
Just want to share my experience and try to help you in the future if dealing with payless.
Shame on you payless ripping off people for $20 dollars.

Short review: Terrible.

Long: Booked through Priceline about a month before the rental dates, wasn’t informed anywhere that it’s actually an off airport location that’s 7-8 minutes drive away. No directions from both Priceline and car rental on how to get there but we managed to ask around. Waited for them to come pick us up for about half an hour, gave us a dirty car. When we requested for a clean car, they told us to wait for 5 minutes which turned into a 20 minute wait, when in actual fact, they went to have the car washed. It was almost an hour before we could finally leave with a car. Both guys we dealed with were unfriendly and seemed rather annoyed. Overall the service was just very unprofessional and inefficient. Only good thing was the great car we got.