Pearle Vision

Great place to shop for new glasses! They had an amazing deal for lenses at 50% off with a purchase of glasses/ sunglasses. Dianne helped us pick out the perfect frame and lense. 5/5 stars, would give more if I could! Excellent customer service and professionalism!

Always have had a good experience here from the exam to the purchase. Dianne was very helpful when it came to picking frames and very knowledgeable as well.

Mona is the best thank you.she is super kind and have lot’s patience with her customers…would highly recommend.

Basanta is helpful and answered all my questions regarding prescription glasses. He even fixed my broken sun glasses for free! Great service and would recommend

Got 3 pair of eye glasses here. The services are great. Ms Mona was super patient and informative, gave me some super useful suggestions!

Staff was very friendly and attentive. Optometrist took her time to attend to me and customer service was excellent in helping me find the right frame for me based on my preference and budget. Thank you Pearle Vision

Elda, the sales associate, was very helpful, knowledgable and friendly. I bought a pair a eyeglasses for my mom, Emma Bernardo.

Had my glasses broken, came in for a repair. Thomas helped me, he fixed my glasses perfectly back to normal in minutes. Excellent service, I really appreciated it.

I had got my prescription glasses made at this location 2 years ago and was very satisfied. I made the mistake of going to another place last year and quickly regretted the decision. This year I came back to this location. They have such a wide selection of frames. I met Kristal and she was an absolute delight. She was patient and guided me well. Thank you Kristal for the great service. I also got to meet Joey when I went to pick up my prescription glasses and he was so kind and courteous. Great team. Keep up the good work.

Elda is wonderful and extremely helpful, she is very knowledgeable. I appreciate her patience with because I was very indecisive when choosing my frame. She educated me on all my options for lenses and guided me to choose the best option for me. Thank you Elda

I came here to buy a new glasses and the staff Joey was very helpful! I can't express how grateful I am that I went to this store. The store was well organized, very clean, and they sanitize the glasses that customers have used. I will definitely recommend this place if you want to buy an affordable yet high quality specs.

It was my first time at Pearle Vision. Had my assessment with Dr. Shekari, and the pleasure of meeting Monica who helped me with everything.

Monica (+team) were incredibly helpful and went above and beyond to accommodate my needs. I was keen on a frame for my sunglasses that was not available in stock, so they took the time to look into it and also searched their inventory to pick out similar styles they thought I would like!

Monica is super kind and considerate! She is truly an asset to this location and I am most satisfied with my assessment and purchases!

Thank you to everyone at STC Pearle!

Today, I went to this store for fixing my glasses frame that I bought from back home and Joey fixed it nicely. I recommend this store and service from him. Thank you

Dr. Cheung was very professional. She was also very patient with me and answered all my questions. Monica was very helpful, and she made good suggestions and recommendations on frames. Overall experience at this location is exceptional.

Excellent and professional service. I would highly recommend Pearle Vision at STC branch. We came there as a walk-in patients (along with my husband) and the process was so quick - from the reception down to selecting our frames and lenses. Thank you, Elda, for being so helpful especially in choosing the frames that suit us well.

I had assistance from Ivy. She was great. She knew the style of glasses I had been looking for and had very helpful recommendations of other frames to try. In terms of customer service and the selection of glasses, it's the best glasses store in Scarborough town centre.

My partner and I recently purchased our glasses from STC branch and we're happy with the service and the results. Kudos to Joey for being knowledgeable on what he does. His input made our decision making easier. We do recommend Pearle Vision for having informative and accommodating staff. Service was also fast, got our glasses sooner than expected

Had a great experience with krystal. Fantastic service and the level of care was outstanding, she helped me finding the perfect frame after only trying on one by one. She was very patient through the whole process. Educated as about the lens and the elements of it. One step going further to work with us she also found a best offer in store at that time. I would not deny Krystal's service to anybody else.
Overall excellent!

Regards,
Pair of gucci's

Amazing attention all the staff was kind and helpful. Dr Jon, Dra Mahsa. Mrs Jane AND mr Moanan was the best. I strongly recommend the place for kids and adults.

Called them one morning for an eye exam, got an appointment the same morning! Started discussing lenses and frames, chose one pair and Ivyrose recommended another pair, literally a week later had them ready and I couldn’t be happier! Way better deal and service then any other place I’ve been to in the last 10+ years, didn’t have to think twice.

Once I was done with my eye exam with Dr. Lee, I wanted to see if there is good deal for the glasses. Dr. Lee was really professional and very detailed about mu eye issue - dry eyes. I stare in the computer min 7 hours a day due to the job requirement. She recommended use of very high quality eye drops, plus she made a note to make follow on on my eyes after few weeks to see the progress and possible examination by dry eye specialist for better treatment if no progress has been made with given treatments which also included warm eye compressional method.
This gave me confidence that Dr. Lee is really informed and can give several solutions. Once I was done with my eye exam I decided to use my insurance and choose eye glasses which I can use during my work, only for computer use. Monica who helps with advice and choice or proper frame and lenses was very outgoing, patient and helped me to find reasonable price to cover my insurance quote. I was able to find frame with good deal that day in the store and lenses were she stepped in by making measurements and making sure I got proper protection from computer screens which I am not going to detail here. I would recommend Pearl Vison team to all who really want good exam and customer service.
I was very comfortable with the whole process and I really think this was more than customer experience. Thank you ladies and wish you all the best.
Elvira Mujcinovic

A great big thank you to Dr. Leah Xu and Ivyrose at Pearle Vision! Dr. Xu was very kind, thorough and addressed any concerns I had during my eye examination. Ivyrose was absolutely wonderful and assisted me with purchasing prescription glasses. My overall experience here was fantastic and I will definitely recommend this place to family and friends in the near future. All the best to everyone at Pearle Vision. Stay safe, stay healthy!

Highly professional staff like Ivyrose. She made everything easy specially in choosing the right eye wear for me. I love my new eyewear and it made a big difference now that I can see better and the eyewear fits perfectly too. Thank you Ivy. Keep up the good work. All in all, everyone in this location including the eye doctor (oops forgot her name) who checked my eyes up has always been very professional, efficient and very friendly. Thanks again doc and see you again in 2 years time. Stay safe and wish you all the best!

Chris

It’s been quite a few years since I got glasses at Pearle Vision, but can say this experience was great. Ivyrose took the time to really listen to what I was looking for and provided multiple suggestions until we found the perfect frames for me and my upcoming wedding! Even going through the lens options with the technician (Hooman I think, unfortunately can’t remember his name) was an informative experience with my high prescription and astigmatism. A great translation and I couldn’t be happier! Thanks again, Pearle Vision team

Excellent service, good place and nice staffs. Joey was very helpful, nice and very patient. Would recommend him.

I have been coming here for years and have gotten nothing less than great service. Very clean and easy to work with. Thank you to everyone who has provided great service throughout the years.

Ms Elda Reyes has been very accommodating, patient, & helpful.
I will look for her on my next visit to Pearle Vision Scarborough Town Centre

I have been getting my eye glasses from Pearle Vision for quite some time now and it's always a different experience every time. I bought my newest one this past week and was dealing with a very knowledgeable and pleasant young lady Kristal. I would recommend Pearle Vision just based on my experience with Kristal anytime.

Thank you to Kristal who helped me and explained everything to me about the glasses that I picked. She is really friendly and sweet. They are also following all Covid protocols, they are wiping all the glasses that I’ve tried, that is a plus plus plus for me. She even contacted me for a follow up if I need a readjustment, if I am comfortable with the glasses, or need some cleaning for my glasses. I also happen to talked to other staff and they are all friendly and really helpful.

Nidhi was extremely helpful and helped us get the glasses we wanted. The glasses fit perfectly and look great!

Great experience! The store felt clean and social distancing measures were followed. Staff seemed friendly and professional. Tiffany was the one who helped me pick out my new glasses, and she was so patient when I couldn't decide what to get!

I went for my eye exam and Dr. Cheung took care of me. She was very informative and helpful in asking any questions I have. Kristal helped me picked out my glasses. She explained the different types of lenses thoroughly and helped choose the right frame for my face shape. She was super friendly and patient with me! Overall amazing experience!

The only place where I made sure my eyes are well taken care of.
I love the people here, very helpful and friendly.
Thank you to Kristal who assisted us and answer all our queries.

My son went to get an eye exam and new glasses. We were treated with very friendly and nice staff. All Covid protocols were followed. Kristal was very kind in taking her time to assist my son in finding his new glasses. She even did a follow up to ensure that my son felt comfortable with the glasses days after he first got them. I highly recommend this place.

Excellent place. Dr. Cheung was knowledgeable, patient and spent a lot of time doing a thorough exam of my eyes. Front staff is nice and really focused on Covid sanitation. Joey and Ivy Rose are great at helping to choose from a wide range of brand name eye glasses. Highly recommend!

Excellent customer service and care, knowledgeable and friendly staff, plenty of stylish frame selections in variety of prices. My eyeglasses had been ready ahead of schedule and they look great. Fantastic service, remarkable experience. Really appreciated.

Very nice and friendly staff. Kristal was the one who helped me and made sure I got the eyeglasses I really needed and explained the importance of wearing it. I couldn’t decide which one to get so she literally took every glasses she thinks its best. They followed COVID protocols (she had to wipe all the glasses I wore) I was not disappointed going here. Would 100% recommend to everyone.

My son got 2 pair of eye glasses at pearle vision, Kristal was very helpful, patient and kind. She is hard working and friendly. I would recommend Kristal.

I bought two glasses for me and my son were nice no problem, however with your glasses they would give you a complimentary cleaning solution for the glasses. I was only given one bottle I inquired why one when I bought two glasses no explanation was given to me just we only give one when you make a purchase which did not sound fair I did not like the response not good customer service

This is our second time to get our glasses at Pearl Vision because our first experience with Joey was very welcoming and accommodating. He takes time to explain our concerns and is very knowledgeable in his field. He also took the responsibility and offer resolution when a slight problem with my glasses was encountered. He aligned my old glasses without question and also offer to be available when the need arises. Due to our current pandemic, I find the place safe and clean to ensure their clients are protected.

Lolito and E P.

Great service as always! Nidhi was spectacular helping us to select the right frames and the best lenses. Thank you!

We have been coming to this location for the past 6 years and have been a our very reliable go to for our prescription glasses, Joey is very helpful and very considerate for our needs he made sure he knows what suites each and every one in the family, he asked us questions on our preferences so he can offer the right product for us. I highly recommend their services. -Michelle

Thanks to Dr. Rosylyn Cheung for the eye exam and Jane Chen for helping me selecting my favoriate glasses! They explained very well on my eyes' conditions and provided a lot of good options when I chose the glasses.

Thank you Pearle Vision for an amazing customer service.

First off, Pearle is following all the COVID19 safety protocols.
The optician who helped me out was Hooman. He explained me about all the lenses and features in detail and was really patient with me.

I am so happy with my purchase and will recommend Hooman and Pearle Vision to all of my friends and families.

Drs are great! Unfortunately unaffordable. They want more money then insurance offers. So got my glasses elsewhere. But will be back for an exam next time. Maybe by then their policy will change. Just unaffordable!

Its always a great experience to visit Pear Vision STC location, I've always had an excellent service from the service desk, Doctors appointment and honest service recommendation by Joey and Thomas. Great job. Thank you so much. I really love my glasses as well.

I recently visited Dr Shekari and Associates and got my eye exam done. Dr Shekari is the best eye doctor i have come across. She explained everything in detail and was very knowledgeable. I got my very first pair of glasses from pearl vision and they are amazing. The quality of the lens and frame is amazing. I have received exceptional customer service and i will definitely be coming back and would highly recommend!

The only star I am giving is to Dr Iskander. He is very friendly to the patient. Definitely, I would recommend to go to him if you need your eys to be checked out.
The customer service I received wasextremely horrible. Ok, Let's start with the story.

The person took care of me her name was RAMEN, she was very friendly and patient when I was purchasing the glasses and very professional on her job that educating me the knowledge of their lenses. Everything went well toward to the payment. I gave her 2 mall gift cards and for some reasons, one has issue being processed. She was still very patient to seek help from her tech department and hoping I could give a call to my side as well. After I found out my side had no problem, she was still communicating on the phone. She was still polite and I did offer to leave my card there since it could help and I was in a rush to leave. She promised me she will continue working on it and GUARANTEED no later than tomorrow she would email me the invoice and the end of our conversation she gave me her card as well just in case I need to speak to her. Nothing was updated yesterday so I started to reach out around 12 o'clock this afternoon. The staff told me she was busy with a customer and took down my name and told me to make sure she would call back when she finished. Another hour later, I called again and came back with same answer. However, this staff called me back in 5 mins and passed her msg to me saying "She would email the invoice within the next 30mins. " So I looked at the time she called it was 2: 17p.m. Alright, I waited again for another 50 minutes, no msg at all. So I had no choice to chase her again, she told me it would be done within the next 5 mins due to short staff on the tech department. I told her I need to speak to the manager and she stopped me right there and told me she was the supervisor. I can't accept the this kind of service after spending $1000 with her. I asked her about the return policy and she mentioned 30 days. Our conversation ended right there. Shortly, I received another phone call from them that named Joey. He was friendly but I have made up my mind. Not too long later, I received another phone call by Maryam as she introduced herself she was the store manager on both STC and SQ1. I explained my frustration why on earth I have to chase her this many. I understand on glasses, a lot of the customers would be one time shopper and maybe she was on commission. Maryam mentioned to me they were not on commission and CUSTOMER SERVICE would be their #1 focus. It is hard to believe no money involved after receiving a completely opposite service "as they advertised". I don't understand why on earth I have to chase her multiple times. The whole day that all the staffs were mentioning she was busy with the customers. Doesn't she suppose to finish her previous task first and move on later? I have heard PEARLE VISION's commercial a lot and decide to give a try. The result is horrible and will never come again. For your advice, STAY AWAY!

I have been going to Pearle Vision for the past few years and the service is always fantastic. The customer service I receive is top notch. During my last visit Jane helped me pick out two pairs of new glasses. She took the time to explain all the options that were available to me and which ones would suit my needs. The experience was amazing and I will be a repeat customer.

My family and I went to Pearle Vision at STC a couple of weeks ago. First off, the store is so big and beautiful, and they have such a huge selection glasses! We've been to other optical stores in the past but have never experienced anything like this location! They were following all of the safety protocols during this COVID19 Pandemic and made our family feel so incredibly safe.

Every staff member working there were super nice, always smiling and offering to help. We were lucky to be greeted and helped by Raman. Raman was so thorough and helped us understand which frames and lenses would be the best for us, especially for my elderly parents. She took the time to go through the many different frames Pearle Vision had to offer and offered us a great deal. We were all so happy with our purchases and have recommended Pearle Vision and Raman to all of our friends and families.

Thank you Pearle Vision at STC & Raman for making our experience an amazing one!

The most horrible costumer service.i bought 2 proscription glasses.nearly spend $1500 and they both broken.they don't measure your face to mach the frame and also they're glasses not real straight from China. Don't ever pay anything from them. Also the manager is argumentative and doesn't listen.

I just want to say a 'Big Thank You' to the Pearl Vision @ Scarborough Town Center for providing a superb customer service experience. My eye doctor is located at this location and the convenience of having my eyeglass being dispensed in this location is just the icing on the cake. The staff is very professional, knowledgeable and most importantly, very friendly who always tends to you with great attention. Personally, a big shout out to Joey Arboleda who gives you the personal attention with his big smile and always going the extra mile to make sure I was satisfied with the purchase or maintenance of my glasses. I can always count on him should something go wrong with my glasses.
Cheers to Pearl Vision @Scarborough Town Center.

Great optometrist (can’t remember his name but young maybe newer optometrist male) took the time to really explain in detail, did direct billing to insurance and good selection of glasses and prices

Thank you for your great service! Shoutout to Joey for sharing his time and expertise. I love my new specs!

I recently visited Pearle Vision and absolutely loved my experience! There was a kind girl who helped me and I don’t quite remember her name but I believe it was Raimen and she helped me choose out some nice frames. I’m just so indecisive that I have just the hardest time choosing out glasses and rightfully so, they do cost a pretty penny. Raimen was just so sweet and attentive and she even provided me insights on the details that a good pair of glasses should have. I’ve been to a few other optical stores where I felt a bit rushed. However, at Pearle vision I was given such a safe and pleasant experience, Raimen let me take my time and really listened to what I like and showed me exactly what I was looking for. I can’t express how sweet she was, I got in to a conversation about how much I missed home and she expressed she knew exactly what I was feeling and that was so comforting to hear. Today I had a virtual family reunion and I got so many compliments on my new glasses and really wanted to thank her. My cousin absolutely loved them, and when covid is over and she finally visits I know I’ll be stopping by to purchase some lovely frames for her too! I hope Raimen is doing well and hopes she knows that she made my day when I visited and I’ll be recommending Pearle Vision to all my friends.

I've been going to Pearle Vision for years ever since I got my first pair of glasses in high school. My mom and I are here often to either get new glasses or have minor repairs for our frames. Our go-to associate is Joey. He is always there to assist us no matter what. His attitude and friendliness makes us very comfortable, and our experience is always pleasant every time we visit. He never hesitates to assist us with our many glasses issues and he is very patient. Overall, highly recommend Pearle Vision and will always come back here!

My experience went smoothly from my eye exam to getting my lenses (which are amazing). The opticians there were so helpful and knowledgeable about the lenses. Overall I had a great and safe experience!

I was at Pearl Vision STC with my wife. She had an eye examination appointment with Dr. Shekari. She is very knowledgeable and professional.

As I walked in, Raman greeted me by name! WOW! It was awesome that they recognized a customer after almost 2 years, and even when I was wearing a face mask. That is what I call service! You can never get service like this anywhere else.

Great customer service by Raman and she explained everything in detail to my wife.

My experience went smooth from my eye exam to getting my lenses. I didn't realize that my Sunlife extended health now requires me to pay for the service and submit so I had to pay and to balance out the inconvenience of that they submitted the claim on my behalf so I don't have to worry about it.

I was assisted by the Optician Kuya Joey, He was thorough in explaining the products, what it does for me as well as helped answer all my questions to make the best decision. He was patient and helpful. Look for him when you are here.

I have been going here for over 2 years. I love the everyone that works there so nice, friendly and very informative. Joey helped pick my new Tiffany & Co glasses he was so nice & friendly. He even called me just to follow up see if I’m like my glasses. I definitely recommend this place for glasses people you won’t regret it!

Before making a review, I took the liberty to read the others as well to properly write mine.

The customer service is amazing overall. The associate that usually helps us is Joey. He's really nice and makes sure he tends to all of our needs with no problem in communication/payment at all. The rest of the staff are also very nice and welcoming. They assist us just as well when Joey isn't there. The doctors are also nice. Although I don't remember my doctor's name, my family has been with most and they were all able to help us in terms of finding the right prescription in our lenses.

Now I'll get to the feedback involving the ones I've read. Judging by the ones who have rated 1 star, it was clearly a miscommunication. The staff will provide everything you need as long as you get to your point. When we go there for sunglasses with no need for an eye exam, we tell them our motive is to get sunglasses, and we get right to it. Simply put, you won't lose money if you just tell them what you want right away. They're very understanding and will bring you great results.

There are many kinds of frames with many kinds of brands to choose from. It's also a family-friendly clinic. Kids can choose the frames they'd like to wear, and can try them out beforehand.

I recommend coming here, even if you'd just like to try. You can always switch if it isn't to your liking, but Pearle Vision has been a great help to me and my family.

When dealing with the opticians / choosing your glasses part, request to have Jane help you out. If she's not available then Joey is great too. Jane and Joey are great with customer service, especially Jane she is sensitive to ensure you do not feel pushed into a purchase. Jane and Joey explain well and let you decide, I cannot say the same for the others unfortunately.

We had such a successful trip to get our eyes tested and get new glasses. Dr. Shekari was very thorough and explained each step along the way. Normally we dread picking out new frames, making decisions, it's hard work! A huge THANK you to Jane for helping us find the perfect ones and helping us make the decisions to what fits our needs the best! She's very precise and has a great eye to what suits your features the best. This was our 4th bi-yearly visit and each time exceptional service. We highly recommend!