Pearson Station

When are the powers to be going to realize that covid is over and it's time to get back to the norm obviously you have never tried to pick up a arrival or you would realize how hard it is to connect with a loved one the cell phone parks help but are not easy to get to the signage is very poor I'm aware that you a very difficult job to do but opening up access from the garage to the terminal would help a lot thanks for taking the time to read my post

I got on this train from Pearson Airport and tried to get off at Weston Station, but the door wouldn't open, and the next station didn't open either, and it didn't open all the way to the end.
When I asked the staff about it, they simply said, "That was your mistake, you were sleeping, right? " It was the worst service and a bad train.
Frankly speaking, it's the worst. I will never use it again.

I used this train from the airport. I did want to get off at Weston station but the doors didn't open. I tried a lot of times but didn't open. And finally opened at Union station and I asked a women stuff “ why the doors didn't open? ” And she said “you missed and you slept.
She doesn't know about me but she decided I'm a liar.
Terrible equipment and terrible services.

From the counter in T1 to the ticket checkers at the train entrance, everyone is just plain rude. The lady at the counter, Donna greets customers with an icy stare and a couldn’t be bothered attitude. It’s as if she hates her job so much. The ticket checkers upstairs are not too far from her. One of the female checkers, with blonde hair, accused me of not tapping and asked me to tap again. I understand if she didn’t hear it but she could’ve said it in a nice way. Metrolinx should hire employees with pleasing personality and not the ones with hostile attitude towards the passengers.

So bad, service that discriminates based on your luggage, infrequent service that doesn’t meet capacity.terrible unfriendly welcome to the city. Why are strollers and baseball fans allowed but not other large luggage.

I am extremely disappointed in the lack of customer care or support. I have been met with nothing but "I can't help you" from anyone that works air canada in the Pearson Airport, been told I need to call their 888 number and speak to someone on the phone. Your phone menu is disorganized and does not let you select the proper category that you are looking for.
First 5 calls I was hung up on and my 6th call I have been on hold for over an hour yet to know when I may be able to talk to someone. I dont appreciate your lack of care for your customers, it would be very helpful to have someone face to face to help you but that is apparently no longer an option
For that reason I will NEVER book a flight with air canada again and will be sure to advise my friends and family of this poor service.

I recently had the opportunity to take the Union Pearson Express from Pearson Airport, and I must say, the experience was fantastic. Several years ago, it was already a clean and uncrowded option, but when I took it last month, I noticed a significant increase in its popularity and its integration with Toronto's transit system.

The station itself was bustling with activity, indicating its growing popularity among travelers. Despite the increased traffic, the station remained well-maintained and clean with security on site. I was impressed by how seamlessly it connected with other transit options in Toronto, making it convenient for travelers to access various parts of the city.

As for the train, it was spotless and comfortable. The interior was well-maintained, and the seats were comfortable for the duration of the journey. One notable aspect of the Union Pearson Express is its affordability, particularly if you have a Presto card. At just $9.25 each way, the price to downtown Toronto simply cannot be beaten, making it an excellent choice for me!

Overall, my experience with the Union Pearson Express was outstanding. It is a must for any visitor to Toronto who is headed downtown from the airport.

In domestic flights terminal, there are very few places to charge iPad or iPhone. Toilets were dirty. Quite disappointing.

We were traveling from Vancouver Island and took the UP Express for the first time. We thought we would miss our stop which was the Bloor stop, but there was no announcements at all of the approaching stations. Not a big deal, because there is only 4 stops, but if you are not aware of that, you will be stressed!

Upon arrival at Pearson I was told that all trains have been suspended. Woman working for UP advised that I'd need to take a bus from Pearson to Union, and proceeded to give me nonsensical directions. After spending several minutes walking around the airport unnecessarily, and pestering anyone who would listen with questions about where to find the bus, I finally located it. Not the experience a person wants after a long day of travelling to get home.

Would be 2.5 stars here because the train itself is nice and tends to run exactly on time.
I'm removing stars because online directions to which airport terminal the train leaves from are not clear when browsing the website. That's a bit of an issue for folks with mobility problems. (it's terminal 1, down an escalator and across a bridge. Fairly well marked when you're actually inside the airport).

-They have also removed seating for awaiting trains and reduced trains to leave every 30 min, rather than 15. Every 15 only at peak hours.

Subtracting another star because ticket purchase is a bit unclear for out of town folks looking to pre-purchase round trips.

Pretty awesome option for travel from the airport to downtown, union station. It was $12 Canadian and change for one way. Had to show my ticket when getting on the train. Goes every 30min. There is a place for luggage and there are plastic barriers between each seat. Makes 2 stops between the airport and union station.

This dedicated train line is fabulous service.
It runs regularly. It is a quick journey right into the middle of Toronto.
The carriages have areas specifically designed for travellers' luggage.
It is easy to buy a ticket and relatively inexpensive.
And it is easy to find in the airport terminal.

I recently used this service to travel both away from and back to Pearson Airport. If you are staying in or near the centre of Toronto, and are heading to the airport, I would highly recommend the UP Express.

Every airport should have a service this easy to use!