Peloton

This review is strictly based on the store’s customer service, my bike plus is going to be delivered tomorrow so I can’t review that yet.
I was at the Yorkdale store 2 weeks ago and finally had someone attend to me and it was an excellent service. He was patient and allowed me to explore the equipments and make up my mind. I ordered the bike + that day.

I gave 3 stars because this is my 3rd time going to the store over the last 2 years and I was never even attended to the first 2 times. The second time I visited, there were 2 staffs assisting one client and I waited 10 minutes, non of them even acknowledged me.

I am glad I gave them a 3rd chance as that was an opportunity to eventually purchase. Peloton, please train your sales people.

I was really considering coming in into Yorkdale store, but so many reviews are saying the same thing about in-store sales.pressure, condescending, on padestal, wow! No way i'm going to try.

Recently visited the Peloton Yorkdale store to purchase a bike and was referred to Miguel Martins, Sales Specialist. Miguel went above and beyond my expectations. He put my Husband and I in a private training room to test out the bike (1st timers!) and went over all the details and aspects of the bike and benefits of the membership. Miguel explained all the details of purchasing and current benefits of the sale that is going on. I even had questions after the purchase, and he immediately got back to me with the answers. If you are looking to purchase a Peloton, Yorkdale is the location and Miguel is the guy!

Courtney was amazing! I went in to look at the bikes and her service level exceeded expectations. She was helpful, friendly, knowledgeable and never ever pushy!

She matched my needs with their products and services. Communication was fantastic. Thanks Courtney, you were Amazing!

If anyone is interested in just trying or hearing more about Peloton go see Courtney.

Calvin was super helpful by explaining to me how the product works and able to answer all my questions. Thank you for helping me make my purchase and for amazing customer service.

I recommend everyone just to go in and try the products In-Person before you make up your mind.

We were browsing the stores at Yorkdale without any plan to buy any exercising machines and ended up with getting a new bike plus very comfortable shoes. Miguel Martins provided us with a very professional presentation and detailed explanations. Thumbs up to Miguel!

Nicely maintained store, great staff and very helpful. We were attended by Daniel and he was really good in helping us buy our Peleton bike. He explained the features in detail, helped us try it out and recommend good accessories. Overall, it was a smooth process and we are a Peleton family now.

Walked inside the store to have a look, man oh man the employees were on a pedestal, had 0 politeness, good luck convincing anyone to buy in!