Penske Truck Rental

Do not recommend.

Penske couldn't even live up to its own "guarantee". I had to end up settling for a smaller truck, after having to drive around to multiple locations. Not a good way to start a move.

This was after Penske had already confirmed my reservation and promised that they'd have the exact truck (or a larger one) at my selected pickup location.

Good, friendly staff, a little out of the way, but, what isn't. The service center is here too, so it all happens in 1 place. Comfy waiting area too.

Terrible don't waste time go for U-Haul. I booked and got confirmation online that truck is available. 2 days before the pick-up I got a call telling me that truck is not available and somehow online system does not work. Seriously! Why the heck they have reservation system if it does not work.
At least U-Haul had curtesy to tell me that my preferred size vehicle and not available and gave me options. Don't waste time go for U-Haul - It is cheaper and service is way better! - This company and location is a joke!

I really don’t know who will give this place less than 5 star. I was traumatized by other rental truck companies, but with Penske it has been a very good happy marriage.

Very good place for rent trucks and tractors and cub van or least and very friendly mechanic and they KNOW what to do

I can't remember the young man's name who helped me but he was very courteous and professional.

I was renting a cube van and told them I need to use the 407etr. All they told me is that they add a $35 admin fee to the bill. I figured that was reasonable. Well, they didn't bother to tell me that their cube vans are considered 'Heavy Vehicles' and since they don't have transponders, I was billed $270+ dollars for 3 trips on the 407 within Toronto! Crazy. They didn't bother to tell me that there is a $50 per trip camera charge, plus Kms for each time I enter the 407. So obviously I am not happy at all considering I told them I need to use the 407 and they gave me no warnings about this. This is the business they are in, so they should inform their customers much better. Unfortunately I will look elsewhere to rent a truck next time. The person I dealt with did not own up to the mistake of not telling me about the 407 charges ahead of time. If they would have apologized, I think I could have overlooked it. But no.

First experience with them. GREAT!
Vehicle is up to expectation (in good condition, clean and people are professional).