Penske Truck Rental

I have only used uhaul in the past but last friday, uhaul canceled on me at the very last minute and I had to look for an alternative. Called Penske's north queen branch and they made sure I get a truck. Mohammed was amazing to work with, everything was done in 5-10 minutes and I was on the road in no time.

I have been renting from Penske on North Queen location in Etobicoke for the last 6 month. I have been dealing with Mansi Chauhan. I find dealing with her to be great and very professional to talk to. She is a credit to Penske. Very Satisfied with her service.

Highly recommend,
Ultimate Party Services

They have increase our lease rate 2 x in 2 years. Total $50/mth more. They are hiding behind fine print in their contract. I was told when signing the only variable cost was the mileage rate.

Additional $3000 in cost. Very poor business practices.

Also had truck in to fox electrical issue. 3 hours down for lights and had to bring it back for the same issue.

Their trucks are usually well maintained and their staff are helpful and friendly.
Not the cheapest, but quality is there.

Really bad customer service. I've rented from them in the past with no issues but the day before my reservation, they basically told me they had to cancel my reservation due to misunderstanding on their end and took no responsibility or attempted to find a solution for me. The worst part is that, I lost 3k due to not having a truck to pick up my package from a supplier. I would not recommend renting from this location!

Fantastic client facing staff and customer service. Reasonable prices for clean and safe trucks. Much better than their competitors. Will always use Penske from now on. Since the the trucks are diesel the gasolinr fill up is much cheaper than some of their competitors.

Recently booked a 26 foot truck from Penske. The experience started out alright as they were able to book us the truck on short notice after U-Haul cancelled our booking the same morning we needed the rental. The truck was ready when we arrived but when we did our own personal circle check after the staff left us, we learned that truck had ZERO working brake lights and barely any back turn signals. When we went back to notify the staff, no one was to be found and it was 5-10 minutes before someone assisted us. They then obliged in getting a different truck which only came after another long wait. This truck was in workable condition but had poor brakes and a leaking windshield once rain started. We only required a short term rental and returned the vehicle within 6 hours of picking it up, only to be charged $225 EXTRA, after they processed the return as a 2 day rental, when it was returned after much less than one day. We were very disappointed in our experience with Penske.

The shop manager talked down to me. Refused to give me details on the repairs. He was very difficult to deal with

Love this business. I start work very early and they accommodate me to the fullest. There trucks are in good condition and have a very smooth ride. The Eastern Toronto location is my favorite. North Queen is just as great! Staff are kind and friendly and the service is quick