Peoples Jewellers

This review is for Shah. Shah was the best sales person I have met. He really made my day! He has the problem solving skills which are the most important skills for this job possibly. He showed us amazing chains as well and showed us amazing boxing day deals as well. He was really calm as well. I have visited different People Jewellers but this experience which Shah was the best. You should definitely promote him to higher position.

Regards
Shivani

Shah was very nice, quick and efficient with my purchase. Very satisfied with his customer service skills

Had a great experience! He even tried on the necklace to show me the chain length, thanks shah!

I met Sean in the store last week. Sean helped me a lot, he is very patient and helpful. I am very satisfied with the service.

Hi my name is Nirmala and I have commend the sales staff at people's jewellery at the Dufferin location.
The manager, Sukhina, is always friendly and welcoming. I've been a regular customer at this store for over 12 years.
I've had help from more than one sales representative and I find them all to be helpful.
Rita is my main sales rep. She has to be acknowledged for her hard work and patience. Whenever I visited the store. I've always found her to be willing to assist me in finding what I wanted. She is pleasant and provides me with information which helps me to make the best choice. I will recommend her to anyone who is serious about purchasing jewellery.

I was ring shopping at People's Diamonds Yorkdale. I Met Marie, who is an exeptional sales associate her patience and knowledge were integral in assisting me with choosing the perfect ring for my fiance. She did not make me feel rushed nor did she pressure me into going over my budget. Marie took the time to explain the different types of diamonds and, of course, choosing the perfect ring for my fiance.
Thank You Marie!

I needed to replace a chain necklace. Second store I went into and found what I needed. Better than before. Store bright with beautiful product (duh). Service is helpful. Good to know they will fix all jewellery. Peoples have been around for years. I will return for my jewelry cravings.

Sales rep lady out of nowhere told us to "have a good day" mid conversation to leave. Very rude especially when you coming into the store with intention to buy. Didnt want to help us find anything either or answer any simple question. You just lost a sale worth a few thousand dollars!

It was the first time I bought from this store and for sure the last time
Never buy anything from peoples stores.

I’ve tried calling this store multiple times and every time they would answer the phone and hang up right away. Very poor phone customer service. If you all were too busy to take the call that’s all you had to say instead of hanging up on me right away.

Awful customer service! If you want to be humiliated, that’s the right place. Stay away from this store!

Awful customer service from an elderly asian lady. Come to the shop to seek for simple silver rings without any gems for anniversary, what she is doing is judging my boyfriend and me and recommend gold rings with diamonds for $1000+! Also forces us to purchase the warranty if we want the ring on size 8! In all, unprofessional, ignore customer’s demand and rude. Never come to that shop unless you want to be offended.

I never write reviews, but this time it's not even about the product, but about the lack of any respect and terrible custom service. This is my worst jewelry store experience! Special attention for Gina, she is so rude and mean. Their product I bought is defective, the clasp on my earrings began to fall out after a few weeks of using (not even every day using). They refused to offer any fixing/replacing and any other help, instead told me that I HAVE to buy new claps, and more over Gina was acting like I am a liar and their product can not be bad, that it’s my fault and I broke it. So, I strongly DO NOT recommend this store unless you want be disappointed with your jewelry and then after all being humiliated.

I m so disappointed. My wife just visited the store for asking some help about her earrings that I gifted for her birthday and immediately started to having clasp loosing issue, so the product was definitely defective. But instead of help she faced with terrible, rude, disrespectful customer service, especially from Gina… she was calling my wife a liar and acted like my wife broke that earrings. The worst customer service. Don’t visit this store if you don’t to be humiliated.

The worst customer service I have ever experienced, especially lady Gina. They sold defective product and refused to do anything

Loved my experience at this location. Sukhaina the branch manager was so helpful and informative. She made my shopping experience very pleasant!

A huge thank you to Julia! She made my experience in finding/replacing my wedding band so seamless

If I rated based on Sean, it would be 5 stars. If you can get Sean, totally go for it.

Unfortunately we had an associate that ruined our ring shopping experience. I understand we weren't spending big money, but that's no excuse to look like we're wasting your time. I had already picked my own ring ahead of time and we were looking for a ring for my partner. So we weren't even taking up that much time. The whole time she looked irritated with us and made no efforts to make the experience pleasant. She didn't even leave out rings we semi-liked, she kept putting them back and looking irritated if we wanted to re-try them. We decide to purchase both rings in the end. For sizing, we had to ask her about HOW a ring should fit, but anything we wanted to ask was like pulling teeth with her. The one thing she did do right was triple checked our sizing.

One ring was ready and the associate called my partner. My partner wanted to confirm that BOTH rings were ready before coming to pick up. First, she said there "is no second ring" despite us buying both rings on the same account on the same day. Eventually she says that yes, both rings are here. Partner goes to pick it up, just wanted to tell the associate that he's here to pick up. She cuts him off rudely and gestures to the other people in the store - "there's people waiting". He waits half an hour before she gets to him, only for her to tell him that the second ring isn't even ready for pick up yet.

We return a week later to pick up his ring when it's ready. Somehow, despite her checking 3 times, the ring was ordered in the wrong size. At this point we're ready to never come back to this store.

I want that associate to know she ruined our wedding ring shopping experience, and I can't imagine how many others she's ruined as well. The point isn't to get her fired - I only hope she can change her attitude.

Luckily Sean helped us fix the sizing issue and gave proper recommendations for ring sizing. Thank you Sean.

Place needs a renovation. Prices are reasonable, but I didn't find what I was looking for. Stuff was very helpful and kind. I recommend.

Customer service was fantastic. The sales representative showed me a variety of selection of bracelets and was very patient with me. She insured that I found exactly what I wanted and more. Will definitely come back and recommend.

Wow! The behaviour of associates particularly the older ladies only shows how classless this place is. I entered the store to purchase a mother’s day necklace and was looked at and ignore even though I asked for help by pointing and my body language. Will never shop here as this service may also reflect the quality of their products. Better by a $2000 gift from somewhere that they treat you like a normal person.

I had bought 2 rings here at Yorkdale location and had them resized with my third ring that I had purchased before from their Guelph location. My Time to pick up my rings was given the 28th of November and then it changed to the 6th. I called the Yorkdale location on the 5th to check if my rings were in the store for pick up. Pooja picked up the phone and was really calm and understanding and sent an email to the jewelers to rush my resizing and then I got a call that my ring (just 1 ring) is ready for pick up and the other rings might take some time. I had bought the ring for my friends wedding and one of the rings was their gift. I called on the 6th and this time Rita picked up and told me that she's going to email the repair people again to rush it but i never got any confirmation from RITA. I call them today and my rings are not at the store still and nobody communicated that with me. The person who picked up the phone was nice at the beginning and then after knowing the situation she said there's nothing she cant do and its not her problem that my friend will not be getting their gift on their wedding. This is Embarrassing for me and the way it was dealt with was absolutely wrong. I told them that i might have to return one of them rings as its of no use for me after my friend's big day. The girl on the phone told me its better for me to return the ring then continue bringing my business here. I WILL BE GOING TO A DIFFERENT JEWELLER ALTOGETHER.

I AM REALLY DISAPPOINTED IN THE WAY THEY HANDLED THE SITUATION

The sales clerk we dealt with was amazing and went out of her way to help us order the items we wanted.

Very unfriendly staff and not much products I got told I would get a call back after they system comes back online a whole week past and no call I go back to the store and the sales people recognized me and seem upset to see me very unfriendly not at all welcoming and it took them 15 min for someone to even say hello

I went there the other to look for an engagement ring. Right after I entered the store I was greeted by a very nice lady named Julie. She kindly took her time to show me some rings and helped me picked the best one which my finance loved it. She was very professional and knowledgeable about the ring quality and cuts. It was my first time buying a ring and she made it such a great experience for me.

Looking for Sean for service!
He is very friendly and patient. He helped us picking out our ring and bands. This 5 star review is only because of him.
中国小伙子Sean人很好

Customer service is so bad she said she is going to call me again but didn't call me back and no one picks up the phone.

I am one of the regular customers of people's jewelry, because they are really beautiful and have a special elegance. We recently bought a watch for my dad as a gift. From the Center Point Mall branch and I can say with certainty that they have a unique staff and management. My brother and I were in the store for more than an hour, and since my brother's (flexit) credit card was locked, the manager there patiently called and solved the problem.
Anyway, my dad preferred  to exchange the gift. This time we went to the store in York del Mall, unfortunately the staff was not friendly at all and the saleswoman was extremely rude. Today, the third of April, my brother and I went to adjust the size of the watch. As soon as we entered the shop, the same person said something (whispered) to her colleague, and they were both staring at us at the same time
We were going to measure the clock and I had plan to take look at the earrings. Considering that 14 people were allowed in the store, and only 5 or 6 people were present  and some of them they were 3 people together, one of the sellers disrespectfully asked my brother to go out and no one asked me if I was going to buy jewelry or not? When we wanted to make 2 numbers smaller, even though I was standing and my brother was waiting outside the store. One of the staff came and gave the watch and again in complete rudeness and respect opened the chain in front of the shop so that I could go out! My brother said it was too small, the seller ignored it and left. She said you guys should know from the beginning how much it should be reducedIt was at this time that I said I will write this on your website as review. And you have a duty to be friendly and have better manner with the customer. Anyway, I hope the jewelry management pays more attention to the selection of its staff at Yorkdale, given that this mall is one of the best malls in Toronto, it is very disappointing to have grumpy and rude salespeople. And I want to mention this, the sellers and manager of the Center Point branch are amazing, and in addition, despite the corona, they were sanitizing the jewelry and watches after any touch and I admire their hardwork. So I can't give any star for Yorkdale branch as I had really bad experience there, but in centerpoint I can give 5stars.

Had a great experience with sales person Zina Would not hesitate to recommend her for your buying needs. Thank you amazing customer service

Being a honest reviewer, I would like to say my last visit @ Yorkdale people's jewellers branch was disgusting. The manager made me wait for half hour and forgot that I am customer waiting. Customer service is worst. Staff (manager) was ignorant towards me.waiting. Customer service is worst. Don't visit

Went there to look for a ring for my girlfriend, browsed for a 15 minutes without anybody approaching me if I needed help. The staff just made me feel unwelcome eventhough I was planning on buying a ring that day. I didn't end up getting any help so I left and went to another jeweler.

Ask for Sean. You won't regret it. He goes above and beyond and sets the bar way too high for everyone. I wish more places had people like him. I was lucky he was the one who approached me when I came in for the first time to the store. Truly helped me out way after the purchase had been made, until I had what we needed. Thank you Sean!

Slow and RUDE. The staffs were rude and they only attend to customers who wears nice and meet the standards of what they think "rich" is. Shoutout to RITA for making me wait for 30 mins. I thought she was going to help me but she looked at me in an inappropriate manner and attended to another customer who literally just came. Been there thrice and was always disappointed. I hate that a big brand could have such a bad customer service

Ms. Zenab is absolutely the greatest customer service representative, delightful, knowledgeable and caring. Made my experience amazing.
She is very patient, search her out!

I went there this afternoon for my diamond inspection and there is a Korean women JULIE! Serve a man and she says hello and tell me to wait a little for her. She is the woman I brought my necklace from her. I wait at least half an hour which is ok but the unacceptable is when she finishes serve her customer and I bring my paper of diamond inspection, she just ignored me and says hello to the person behind me. When she cannot ignore me and she tells me to go to another table and wait for her. When she finally can serve me and she suddenly ask a couple about do they come first or me which I feel this is really rude and she obviously doesn't want to serve me because I won’t purchase anything and she want to serve someone who is ready to purchase. When she is doing the inspection, she is really rude to my necklace and just throw me back the paper. She doesn’t even check it just clean it and took her not even one minute. I can tell she is rush to serve other people. She shows different attitude to different customers. I brought most of my jewellery in that store and won’t purchase anything from her again.

I came here with a friend to look for my wedding band. After checking out some other stores to see what rings are available, we came back to take a closer look at the rings I was interested in. Rita, the associate that helped us the first time, made us wait for 15min while she was helping another couple. That was understandable as she was tending to them first. But what was NOT acceptable was when it was finally my turn and I inquired about the ring warranty, instead of providing the information I was looking for, she kicked us out by saying she had other customers waiting for her. We waited so long for her and she couldn't even spend a few minutes with us. Rita was very rude and what was supposed to be a happy and joyous experience had turned into an unpleasant ordeal where I felt very unwelcome. I ended up buying my wedding ring at a competitor store instead.

We had a terrible experience at the Yorkdale location when buying a wedding band for my fiance. The lady that helped us select a ring was aware that we would need the ring in 3 weeks as our wedding was a month away. Knowing this information she reassured us that the wedding band would arrive in time. Weeks after placing our order we called to find out when we could pick up the ring and on each occasion a different sales person mentioned that the ring wouldn't arrive on time and usually the process takes 8+ weeks. We were very frustrated with the poor customer service and no coordination in the information we were provided. Fortunately we received the ring in time but the engravings we requested for the inside of the band was completely missed. We will no longer be shopping at Peoples! Very poor service. If you're shopping around, Birks at the Yorkdale location was really great in helping with my wedding band.

Avoid this place unless you can get Sean to help you.
Had a great experience with Sean picking out and purchasing our wedding bands. Then I had an incredibly rude woman when I went to pick them up. She blamed me when she looked in the wrong drawer for them. When neither ring fit me, she told me I had ordered wrong, which was odd since Sean had gone through it in detail and they were definitely ordered properly. She kept avoiding answering any questions, and demanding I sign a paper and take the rings, or else she would return them. She refused to do anything to help me and just kept telling me to sign and take them. While this was happening, I was overhearing another group of people being treated rudely by another woman when they were trying to pick up. I nearly returned the rings on the spot simply because the customer service was so bad. The only reason this isn't a one star review is because of Sean's initial help.

This place does not even deserve one star.my fiancee and i decided to go in to look at earings, after being in the store for a good ten mins, nobody addressed us or asked if we needed help.eventually this older white lady came by and showed us the options they had.she then went to my fiancee and asked if she could see her ring.when she brought her hand up the lady grabbed her hand then grabbed the ring very aggressively as if she was trying to squish it, she proceeded to touch and put her fingerprints all over her ring.we found this behaviour very appalling and unprofessional, especially for someone who works at a jewelry store.diamonds should be handled with gloves or tweezers/prongs- not touched all over by dirty finger tips.we left feeling violated and upset and definitely did not purchase anything.the employees here need to ask for permission to touch someone beforehand & get consent first which you would assume is common sense but apparently not.she only asked to SEE it.nonetheless very bad service and will not ever step foot into a peoples store again.

My husband bought me a ring from here a couple of days ago for Christmas. When he went in the store and was looking around he told the lady his budget and she found the perfect piece for me. As my husband was going to pay with his debit card he noticed the 0 interest sign on the counter. My husband inquired about this considering it is the holiday season and the lady looked lost. My husband asked if he could call customer service to fill out the application and the lady seemed hesitant. She said yes I believe so and he called and we were approved. Another lady working behind the counter gave the lady who was helping my husband a dirty look and came by and removed the sign. I feel as if my husband wasn't sure he was going to buy it or wasn't going to pay with debit they would have pushed for this 0 interest but because he knew what he wanted and was going to buy something right away and pay for it in full they were hesitant. I just want to say my ring is stunning and the customer service is s***.

Extremely slow service, rude staff, and unwelcoming environment. I do not recommend this location for any jewelry.

Bad customer service. Incompetent staff. Terrible prices considering the quality of items. Worst shopping experience.