I stopped in at this location for some treats for my pup. Generally I shop directly through the supplier. I thought to myself, let’s give them a try. Try and support local. Big mistake. Both cashiers working this evening were rude. The product was directly under a price. I asked about this, and was told yea. It’s not that price. Very rudely. I asked why it is not and asked why I would be at fault for their inability to shelve items where they are suppose to go. I was dismissed and told well this is how it is. I have worked in customer service of one kinda or another for over 17 years. In any business, where I have encountered this issue, the product is given to The customer at the cost seen. As it is not the customers fault something is not where it should be. The 2 employees were so condescending and rude. They have very clearly made the point, it’s not always best to support local of this is what you get. Very disappointed in the service.
The store is well-organized and stocked with a wide range of high-quality products for all kinds of pets. The knowledgeable staff was more than willing to offer guidance and answer all my questions, making my shopping experience a breeze. What truly stood out was their dedication to pet health - they carry an impressive selection of nutritious foods, supplements, and accessories. I left feeling confident that I was providing the best for my furry friend. If you're a pet owner who values top-notch products and caring service, this store is definitely the place to go.
Employees are wonderful, though they tend to have lower stock of frozen raw food at this location- which is what I mainly shop for. But overall great store with loads of stock for most items
Staff is helpful and friendly, it has a the tubs for self service dog baths and I am always pleased with the variety of pet supplies. It is kept neat and clean too)
I went in yesterday to get my chihuahua some boots. It is always a struggle because everything falls off his tiny paws. I've probably spend over $200 trying to find something to work over the last 2 years. The young man at the checkout suggested getting socks and the paw balloons for my dog and they are working better than anything else I've had and I am super grateful. Thanks young blonde man!