Parnia has been taking care of my dog for years and years. She is great. She is super professional, capable, and of course she super lovely with my scared dog. I wouldn’t recommend anyone else and definitely where Parnia goes I will be following her. Thank you again, Parnia. With love Mary and Mazi
I recently brought my dog in for a grooming and had a great experience! Parnia was very friendly and helpful. I gave her free reign to cut the dog how she saw fit and she did an excellent job! When I picked my dog up he looked silky and smooth! Would definitely recommend.
I came in for a nail trim for my puppy, unfortunately, by nature, when he is fearful he gets aggressive. Instead of trying to calm my dog down, Parina or Parnia, whatever her name is, told me to muzzle my dog myself. She wanted me to do her job for her, and was very demeaning towards me because my dog was aggressive. She told me to see the other groomer, Sandra, who I visited last and she was great with my dog and only used a blanket, not a muzzle. Parina’s rude attitude was so uncalled for and I felt like she undermined me as a pet owner. To be in her profession as a dog groomer, she needs to learn how to deal with aggressive dogs because most dogs do not like getting their nails trimmed. She should find another profession if she can’t do hers right. Save yourself a trip, and see Sandra instead, she is super nice and actually knows how to handle dogs of all kinds of temperament.
I went to pet valu on Tuesday this week and had a wonderful experience. Usually don't go to this location and was helped by a nice woman at the front desk. She helped me find treats for my cat who has a health condition. It was nice to visit a place where the staff don't rush you and have knowledge to share about their merchandise. Definitely coming back.
Brown girl in the front was very sweet and super helpful. Unfortunately did not get her name. She was very knowledgeable and helped me figure out the best dog food for my shepherd.
I will never go back to this store ever again so long as the East Indian lady who worked at the front desk on Tuesday July 25th 2023 at 3pm is not there. She was extremely rude to me! She rudely told me there weren't any cats in the cage for adoption, and watched me like a hawk in the store as if I was going to steal something. Which I ended up buying something actually. I got the impression as if I was an annoyance to her. I love my cat, I love animals, I love buying things for my cat from the store and I was in a happy mood until it took this one person to ruin my time. She should focus on being more positive instead of being miserable to customers.
Very rude customer service. First off with the lady that checked us out. Think her name was Mena. We went to wash our dog at the self serve dog wash, went to the counter to pay for it. Greeted with an unfriendly lady. Following, we went and washed our dog, then looked at the cat section. As we were walking out an even ruder lady stops us from behind and asks if we paid for the dog wash? Why would we walk into the dog wash, then leave without paying? Also, my receipt was in my hand. Not to mention the dog wash isn’t as good as other pet valus we’ve been to. It felt personal she thought WE didnt pay for a $10 dog wash. Very offended, would give 0 stars if I could.
Whether we visit the store in person or use their extremely convenient local delivery service we always get the exact products we need along with great advice when needed. Both the friendly people and resident pets there are an added bonus:)
The staff are so friendly n Sandra is so awesome. She loves our pet rabbit Chickpea n always welcomes n remembers chickpea's name. My daughter said she wud travel miles to where ever Sandra is to do chickpeas claw trimming.
This is a very clean store. There are a lot of very nice displays. Unfortunately too often I go to this location and they do not have what I'm looking for in terms of food or vitamins etc.for my dogs. I am repeatedly told they stock on Thursdays and to come back. This leads me to believe they're not ordering enough of what is being sold and that is a shame because it always pushes me to go to another store.