Pet Valu

DO NOT COME TO THIS GROOMER. Would leave 0 stars if I could, I recommend the petvalu on sheppard (3mins away) instead of this one. Called to book a groom, guy asked for dog size, age, and.breed. Told him the dogs could potentially be skunked but I wasn't sure because it's a different type of smell from the usual skunk. He said $60 for the groom and an additional de-skunking if it's the case. We agreed. I dropped my dog off and it was a lady and not the guy I spoke to. When I bring my second dog for the next time slot they mention its going to cost me $100 plus de-skunking for the first dog. I told the lady I was told $60 on the phone and she said it was a new guy and he ran his own promo, but since they started I'd have to pay regular price ($130 +tax). She did say I could get the next dog for $60 as promised. I came back to pickup the first dog and she mentions how she wont be honouring the $60 groom because she'd be losing money and it's not worth it. Groomer has behavioural issues, bad communication, and bad planning. First and last time here, will not be coming back.

Really love this location they have a great selection of products including natural food products for my dog who has dietary sensitivities. Staff always friendly!

I highly recommend Adriana's grooming services to anyone looking for a skilled and caring groomer. Her professionalism, expertise, and kindness towards my dog were greatly appreciated, and I will definitely be returning to Pet Valu for grooming services in the future. Thank you, Adriana, for a wonderful experience!

I wasn’t sure what to expect when I brought my 2 year old Husky in for grooming but she turned out looking great! Adrianna, the groomer must have a great way with dogs because even though my baby girl hates baths and is a drama Queen (typical Husky)
she didn’t cry or howl with her. Adriana gave her a nail trim, deshedded her and trimmed her bum and in between her toes. She also made her smell lovely!

I brought my dog here to get groomed wasn’t the first but will be the last. The groomer cut my dogs foot, she told me when I went to pick up my dog what had happened and said IF you need to bring her to the vet bring in the bill. The first 2 days she was fine but on the third day, my dog started crying and limping I brought her to the vet and they told me her foot was infected and needed antibiotic. So after leaving the vet, I brought the 443$ bill to the groomer let me mention how she was very rude and unprofessional telling me that it was my fault why my dogs foot got infected and my negligence part as a pet owner
Long story short she offered me 100$ LOL I declined! After all that I spoke to the pet value owner and he refunded me the whole $443.

Groomers at this location do not wash the dogs at all. They charged me $100 for hair cut only of my tiny dog. Absolute rip off with a big smile.

Great selection of goods. Pleasant staff. Wish the dog wash stations had better water pressure (or different kind of head) in shower heads and blowers were stronger (one barely does anything, would probably not even move hair) would make every visit much faster.

My sister brought our dog in today to get groomed and we got him back with his eyes and behind not cleaned properly and he didn’t smell like he was washed. I payed $96 just for him to get a hair cut clearly. They said they asked my sister if everything was ok as she picked him up, but she stated that they didn’t even ask her that at all. If you guys have good experiences here good for you but I didn’t.

We always go here because it’s close to where we live. And every time, they always have what’s needed for our baby boi. This is his favourite especially when I bring him with me to pick a toy or his new rawhide. The staff are always nice and never fails to extend assistance if need be. The best part, never did we experience any out of stock dog food - ACANA.

Great place for quick pet food, and unlike the big stores it's never like out for stock. I would go to this over PetSmart since these people actually understand the meaning and purpose of inventory management. I've never seen anything out of stock and the people here are so nice to work with.

Today I had a pleasant experience with the ladies here. Got all I needed for our new pup, and she was diligent to explain some tips and tricks for transitioning and care. Thank you again for all your help!

I found what I needed. I didn't find the lady who I'm assuming is the manager very pleasant. Felt like she felt she was doing me a favor by helping me. The younger girl was the same as well. I Definitely will go to another pet valu where they appreciate my business. I find since Covid started people just are not friendly anymore, it's sad

Thank you Ilana for doing such an amazing grooming on my poodle Mimi and the nails of my chihuahua Koya

Well.turns out I haven’t been to this pet value! However my ooooohhhh so darling of spouse has & surprise it was not to acquire any wee treats for our furry family members.
GOSH GOLLY. I WONDER WHO’S HE BUYING TREATS FOR?

Great place. Called in to wash my dog in there paw wash. Place was super clean and had everything nicely organized for our use. Only minor issue is one of yhe dog dryers need to me fixed. Perfect location and staff are super nice and professional!

Great service! I did the order ahead online and I got a call the next day about my order - they didnt have the specific toy but the employee asked me what kind of dog I had and the toy he picked was perfect! First toy my puppy will actually play with.

When I went by to get the order, the employees were very friendly!

My only gripe is that this store does not have a bike rack outside - although that is more of an issue with the whole area.

Not a place to buy fish. On 2 occassions I have had fish die relatively quickly with one dieing in less than 12 hours

The ladies who work here are dedicated and great with customers. All items we need are usually available. Sometimes the in store deals are good too. Very nice experiences shopping here

I brought my cat Gus in to be groomed and I think her name was Paula or paulette and she did an amazing job. Hes not a fan of nail trims but she was very patient and made him feel comfortable. I definitely will be returning and will recommend her to my friends

Had my dog Presley groomed by Paulette. Great service and she did a great job. Will be returning!

This is my baby Lily! Whenever I need her to be groomed I always go to Paulette! She always does such a great job with her and I never have to worry. I’ve had so many bad experiences with other places either shaving her too much, or not enough. I would HIGHLY recommend going to her!

Beta fish tanks are full of poop and algae. Owner says he partially changes the water (30%) every 2-3 weeks; definitely not enough. We were concerned. The rest of the store seemed clean

Great location lots of options. Staff out front are great. Wouldn't recommend the grooming here though

Self serve dog wash is fine. But the blow dryers are terrible. My dog left soaking wet. Drying is half of the de-shed!

Worse grooming experience so far. Hair is very uneven, hair on one ear is about half inch longer than the other. Long batch of hair left uncut around mouth area.
Not worth the $$$

Love the staff, really great environment. Used to use their grooming services as well, but had a REALLY bad experience with the new groomer, so won’t be going back there for that. Just really young kids, took 2 of them to groom my 8 pound, 2-year old Yorkie

Had what I was looking for. They have a small selection of live fish and birds. They sell frozen fish food like brine shrimp and bloodworms, that I was looking for and had problems finding at local pet shops including other Pet Valu branch stores.

Great dog wash station - excellent options for shampoos etc. Could use more diligence from staff to keep the loose dog hair under control.