Petro-Canada & Car Wash

Thé car wash spray canon hit thé front end of my brand new car and scratched it, the “manager” refused to help and escalated the situation when I simply asked for the owner’s contact info. He told me to call the police if I don’t like what’s going on and I said I just need to address this issue. He didn’t help at all and kept escalating the situation with aggression and attitude. Horrible service and he accused me of lying I simply asked for him check the footage in the carwash for evidence and he refused.

Great car wash it is touchless. Car comes out very clean. Had 2 soap 2 rinse 1 bug soap 1 rinse and 1 two way clear wax. Has season pass or single pass plus there is a vacuum for 5 min for $3. They have a tire inflator for $2.

Currently they seem to be doing work on the pumps but the car wash is open. I was able to get a great deal on the season pass plus free armour all wipes. The wash is quiet so I can get in and out super quick. Great wash

I bought the wash and waiting in line for 45 mins, when I got in to the wash for some reason car wash send me out without doing anything, ask for cashier (Salah) to resolve the problem, very rude and unprofessional way was told
Go back end of the line and try again, i explained that I can’t and late for my work, salah told me come back another day to see him. Since not making any sense couldn’t check his shift to see when he is working I ask for refund back to my wash card, he refused.
Very rude very unprofessional, I am sorry for who ever running that business for having such an employee (salah) who calling himself manager.
Not recommending at all what so ever there for living close by.
Good luck

Sal (I ask his name) the cashier at evening was so rude, I explained to him about my season pass app not opening (don’t know why it says no internet) but I can open my fb and other app except this petro app and he said use your card, that’s why I have the app for convenience and he can’t help me or anything he wants me to go home and get my card. It happened too to my husband too, he can’t open the Petro app and ask him politely if he have wifi so that he can punch in the 3 numbers but he is so rude because it’s a long line and my husband don’t want to hold the line he can’t back up coz of the other cars he decided to pay and then he wants my husband to buy the $70 car wash and my husband explained to him that we have season pass he don’t need it but still he insist that my husband will buy the $70 card hmm something fishy here, why would you sell a $70 carwash to a season pass holder? All my husband wants is the basic so that he can go ahead and don’t hold the line but he sold him the $20, most expensive one. Never had issue before here and the employee inside is so helpful except for this guy, so disappointed. Something needs to be done here.

This gas station has been my number 1 place for over 17 years, I get season pass since 2010. In the past, if there was an issue with the card, the cashier checks the card then gives me a day pass for their system's fault. I noticed in the last a few years with the new management has been exceptionally cheap with everything slicing every bits of customer experience and most likely the employees to make more money. While some employees are nice, others are not, and I really think that this has to do with the management treatment's overall. I hope Petro-Canada does something about this bad management to improve the customer experience. Gas stations and car washes are everywhere and customers have plenty of choices.

When gas was actually down few cents for long weekend, they shut their system down, made the service cash only and pre paid service only to discourage people from buying gas. Now the price went back up midnight, their system went back up fine suddenly. Co-incidence huh. And service was ridiculous and the cashier was rude.

DO NOT TRUST These guys play with the system they will rob you with the gasoline pump they have the ability
To make sure you do not get your money worth

I'm season pass holder, I use this wash 90% of the time as I go by it daily.
I've noticed that the drivers side of my car always has a residual soap stain after washing, don't experience this with the other Petro touchless wash I use the other 10% of the time

Nobody was inside! No cashier or employees of any kind. Came in around noon doors unlocked, no one to be seen or found!

Lady at the cash wasn’t wearing a mask, she was rude, the car wash stopped working and I wasted 40 mins, same lady wasn’t apologetic and even got frustrated at me as if I somehow broke the car wash. And I’ve never been back ever since and never will. I’d rather drive further away for better service. Terrible location and staff

Very bad customer service. The pumps weee not working after trying 3 of them. Went in to see what is going on, the people inside were chatting & laughing and didn’t care or even understand what the issue is. The manager came from the Back & he was even worse, he didn’t bother asking what the issue is. I can’t believe Petro Canada will let such incompetent people to run the gas station.

The only reason I come to this carwash is because it's closer to home and has touchless, but it is EXTREMELY slow. Each car takes 5 mins for a wash, so expect to be there a minimum of 30 mins.

I am a petro points collector and I am a card wash pass holder. Received a 7 pass card wash card and it was fully activated and paid for. Went into the car wash drive thru and it wouldn’t activate for the scanner. Went inside to seek assistance or to hopefully exchange my card for one that wasn’t faulty. The cashier was extremely rude and not helpful. He told me he didn’t want to help me because there were “other people behind me”. I told him he could serve everyone else first because I did not want to be an Inconvenience for Everyone else. I simply just wanted to be able to use my car wash card. He was no help at all and told me to call customer service which I had already done and they told me that the problem was fixed and it should have worked at the car wash scanner. I hate coming to this location because the service is terrible and the employees do not want to help anyone. I usually skip past this one and head somewhere else.

Carwash doesn't really clean your car. You might be better just paying a bit more for a hand carwash.

The Pay Pass on the pump #4 does not work. It should be repaired or a sign should be posted there to warn the people.

The employees are very rude. I bought a carwash, the machine didn't clean my car properly, went inside to show them, and the employee didn't care gave me the wrong phone number of his supervisor. Worst customer service I've ever seen.

Probably the best Petro Canada car wash. Great quality. Their super wash is great. Goes trough all the steps and takes its time. Not like most Peteo Canada car washes that rush the whole process.