Phoenix Optical

Excellent service strongly recommend. The staff is very friendly and inviting, will work with you to meet your needs. Very knowledgeable. They do best measurement, as accurate as possible it will save you headache.

Great store they have the best collection in St. Catherine. The staff is amazing, very friendly and helpful!

This place is amazing and the people who work here are really nice. They have all most all the brands and for good price.

Extremely disappointing. I recieved one month's worth of contacts with missing lenses. When I brought this to their attention back in May 2022 they promised me over the phone that they were ordering me replacements, except they completely forgot about me when I called them back for an update in early June. I called for a second time and again they told me they were ordering me replacements as we speak. Another four weeks later I haven't heard back from them. They told me they were having a busy day and would call me back in fifteen minutes with an update. I didn't receive a phone call back for HOURS. I now have to visit them in person to speak to them face to face about this issue. I originally came to them with this issue in May, it is now July and I have still not received what I paid for.

After a bad experience somewhere else, we went to Phoenix to see what they had. The selection was huge, the incentives were great, and the ladies working there were very nice and very helpful. Will definitely go back and I definitely recommend the store.

POOR service will not recommend any one to this place excuses after excuses the service is sooooo poor that the owner called and apologize just like the workers. Some one told me they put the wrong lens in his glasses.

I was in the store this week to see the Dr.and I was so pleased with the prompt service. I was taken in at my time and the Dr.was very thorough. Secondly although I do have insurance, my insurance does not allow to bill directly to the company. The staff was very helpful in providing me with the information and paperwork that I needed for both the appt and the eye glasses that I chose. I did love the selection even though I was over whelmed by how many they were the staff was very good at helping me pick the perfect pair and to my surprise was something I would never have picked but loved the new look. Thank you for your help ladies.

Cathy M

Poor customer service. Ordered a pair of glasses on November 22nd and didn't receive them until December 15th but they were sure quick at billing my insurance. Never received a call and every day I called, I was given a different excuse. Worst even, is that the glass are poor quality with signs of shaving off the bottom of the lenses. And before the owner accuses me of not having the right address or place, I can assure you it is.

People seem nice but business itself feels shady. They are quick to take your money or bill your insurance, but they seem to take their time actually getting your glasses ready. Its almost like they are hoping you will just change your mind. Also prices are almost 3x times that of other places. Will not recommend, nor will be back.

Came in here looking for replacement lenses for a pair of Prada TPS 51L sunglasses. When i finally managed to get a staff members attention she treated me as if she was doing me a favour by talking to me for 2 seconds then promptly left after implying that i was cheap because i didnt want to pay $160 (her quote) for a set of non-prescription, non polarized blackout lenses. I have since had them replaced for less than $50 at another optometrist, and am very happy with them.

Before trying to reply to my post to give yourself some free advertising, owner -know that I used to manage a sunglass hut, then went on to be a sales advisor for luxxotica a number of years ago. I DO know what Im talking about, contrary to your lazy employees insinuations, and your store is grossly overpriced with a distinct lack of quality service. I also asked to see a number of luxury brands as I was in the market for a new pair of sunglasses and was directed to your ray-ban section. Ray-ban isnt even close to the level I was looking for (tom ford, prada, etc) and your employee seemed to think they knew better than i did, telling me ray-ban was high end before disappearing to the back, but not before taking her cellphone out to text her friends.

Went in and was helped right away! The staff was very pleasant to work with and answered all of my questions very thoroughly!
Got my favourite glasses and didn’t take long at all to come in!
Thanks so much to the lovely staff over at Phoenix optical, and a big thanks to Delaney who helped me out that day!

Decided to try this location after ready some positive reviews Was really disappointed in the staff and their attitude. It felt like they were doing me a favour by serving me. Their prices are way more expensive than Walmart and you only get one pair. Definitely wont be back

Staff are very pleasant and happy to help you. Someone greeted me within seconds of walking in. Very happy with the services I received here.