Pine Hills Cemetery and Funeral Centre

My son is buried here. It’s a very cleaned well taken care place. Very peaceful. People that work there are very kind and respectful. So happy my son’s resting place is there.

Thank you to the entire team at Pine Hills for their hard work, professionalism and organization of my mother’s visitation. Natalie and all the staff, managers, and everyone we dealt with was kind, understanding and we could not have asked for better service.

Nice location but the service is terrible. My brother past away in June and his temp wooden cross is still lying flat on the uncut grass. Complained 4 times and the cross is still not up!

This was such a loving caring home. The staff was very very nice to Mom and Dad. They were kind and gentle with us.
Such a homely home, it took all the stress from our shoulders.

Daughter of
Daniel and Clarice Bishop

The lady that was in charge of mom's funeral was unsurpassed
In her kindness and goodness
It's the only place I trust.

The late Filipino-Canadian singer songwriter and actor Rodel Belvis Naval (1953-1995) buried there.

Going through Covid while you’re planning someone burial is difficult enough and the funeral home has no problem charging you thousands upon thousands of dollars extra for things that are out of your control but things that they should’ve done but didn’t do was to notify the government that the person passed away what a shame

My mother recently passed away at home and all it took was a phone call to Pine Hills Cemetary (Mt. Pleasant Group of Cemetaries) to assist me with the process. The body removal service, Simple Alternative, is part of Mt. Pleasant Group and they were very considerate and respectful. During the process over the next several days, I spoke to Melissa over the phone. She was extremely kind, respectful and helpful. I met with Funeral Director Emerson JAIME. He also was very patient, kind, considerate, respectful, efficient and knowledgeable. He was detailed and explained everything to me in a clear way. On the day I picked up my mother’s ashes, my appointment was again with Emerson. My experience with Pine Hills Cemetary/Funeral Home could NOT have been any better during this difficult time of my mother’s passing and Covid restrictions.

This review is based on a recent issue with the property manager, and does not reflect
The positive efforts of the staff prior to April 2021.
I visited my families grave site last weekend to find my late mothers lantern and some silk flowers removed by the staff!
I was told when I inquired that if the glass was broken they usually just throw them out. This was not the case as the lantern was fully in tact.
I was informed by the property manager Charlie Ireton the same. I had a recent photo of the site to prove it was neat and not broken. He didn't care! Basically I was told they can remove what they want when they want without letting me know or anything. This is wrong! While other grave sites have several lanterns and decorations but were not affected. For religious reasons we had this here and now we are being denied that right. I read the bylaws and it didn't fall under the category of an item that should not have been there. They did nothing. So be warned, this could happen to you and your loved ones whenever the ground staff chooses to do so. I'm not done with this yet.

My grandfather was laid to rest here a few years ago and the service was phenomenal. This was the opposite the other day for the service that my grandmother received.

The makeup on my grandmother was done terribly, it was almost disheartening and sad for whoever did that, it looks like they had no clue what they are doing! (One of my cousins works in the business and even noticed it first).

The service was completely unorganized, they kept changing the times last minute when the service would take place from 11 am to noon and back to 11 "because the priest had other commitments and we have to rush the service" what kind of service is that when you pay a large sum of money? On top of that the staff were completely unprofessional and rude and kept trying to rush the service yet they provided no guide for everyone to follow.

No rotational visits even though their website clearly states otherwise and there is a maximum of 50 people.

Its completely disheartening that my grandmother received this level of service and had a lot of her friends and family not able to pay their respects because of all the switch ups and disorganization on Pine Hills part.

Overall: Do not take your service here, do the service elsewhere and have the burial at the ground here. The level of service over the years has changed completely!

This is the cemetery where my mother was burrued 40 years ago and this location has been a pivotal service to that area and surrounding areas for more than 60 years and up and they have impeccable customer service and warmth for family and friends that visit the center and I would recommend this cemetery to anyone who might need the service if a cemetery in the future.

So many rules and charged $600 to bury a small box of ashes. They didn't allow anyone in to use the toilets, even though we all had masks. People came from Montreal for this!

The response to my review from the Mount Pleasant Management team said their washrooms were closed due to health reasons. Another family member sent them an email about the same bathroom issue and their email response said the building must have been at capacity! There were no cars parked out front and now we're hearing 2 different stories.

So many rules and charged $600 to bury a small box of ashes. They didn't allow anyone in to use the toilets, even though we all had masks. People came from Montreal for this!

The response to my review from the Mount Pleasant Management team said their washrooms were closed due to health reasons. Another family member sent them an email about the same bathroom issue and their email response said the building must have been at capacity! There were no cars parked out front and now we're hearing 2 different stories.

I had good experience until last month.
My Uncle was rested here more than 40 years ago. I use to visit frequently with my cousins whenever they come from US which was almost every year.
About 13 years ago I lost my husband and he is rested here too. My Father in law who passed away in 2017 is also rested here.
We visit twice a year. I planted two dwarf Alberta Spruce about 3 years ago at my husband's plot and also at my father in laws.
My brother in law visited when the cemetery reopened after the lockdown in May and he visited both the graves. And he said the plants were all there.
But when my kids and I visited in June we were very upset to see my Alberta Spruce was not there. On one spot seems like cement was pour where the plant use to be.
I emailed Pine Hill cemetery and the reception Pearl was very nice and helpful and said will look into this.
I was told that the plants were planted outside the lot line. I asked them to mark it for me. I check and my plant were within the plot line so I do not understand why it was uprooted without my knowledge.
They should have the courtesy to let us know before and not just have it uprooted.
The ground manager said he will replant it but I was disappointed to see a small cedar scrub planted instead. I emailed again to ask why it was not replaced with the same original plant that I had.they said these are recommended by the property and it is easy to maintain whereas Alberta Spruce is harder to maintain.
My uncle plot has two Alberta Spruce and doesn't even need maintaining or trimming.
Really upset and disappointed with the property management. No consideration or respect for the loved ones that are laid to rest there.

I had good experience until last month.
My Uncle was rested here more than 40 years ago. I use to visit frequently with my cousins whenever they come from US which was almost every year.
About 13 years ago I lost my husband and he is rested here too. My Father in law who passed away in 2017 is also rested here.
We visit twice a year. I planted two dwarf Alberta Spruce about 3 years ago at my husband's plot and also at my father in laws.
My brother in law visited when the cemetery reopened after the lockdown in May and he visited both the graves. And he said the plants were all there.
But when my kids and I visited in June we were very upset to see my Alberta Spruce was not there. On one spot seems like cement was pour where the plant use to be.
I emailed Pine Hill cemetery and the reception Pearl was very nice and helpful and said will look into this.
I was told that the plants were planted outside the lot line. I asked them to mark it for me. I check and my plant were within the plot line so I do not understand why it was uprooted without my knowledge.
They should have the courtesy to let us know before and not just have it uprooted.
The ground manager said he will replant it but I was disappointed to see a small cedar scrub planted instead. I emailed again to ask why it was not replaced with the same original plant that I had.they said these are recommended by the property and it is easy to maintain whereas Alberta Spruce is harder to maintain.
My uncle plot has two Alberta Spruce and doesn't even need maintaining or trimming.
Really upset and disappointed with the property management. No consideration or respect for the loved ones that are laid to rest there.

Although the Cemetery grounds are closed, the staff and management, with Knights on Guard Security, granted my request to place some flowers on my Mom, Trudy Webber's grave, on my behalf.

We had a very good experience with Anissa at Pine Hills Funeral Centre. Our mom's simple but dignified funeral was in August and we decided to pull it together quickly. Anissa was kind, patient and thorough with our decisions as we had never organized one before. She met all of our wishes in a short period of time. Everything went as planned. We are very grateful for Anissa who made the experience add the least stress to our family as possible.

My mother and father and grandfather are buried here. Since my mother died in 2016, I’ve been coming here more regularly. However, I am visiting less and less because almost every time I come here, the items I’ve put on my parents’ gravesite is gone or damaged. Here I sit in the car on Christmas Day once again disappointed because the shepherd’s hook I put there that was wrapped in a flower vine is just on the ground, broken as if it had been mistakenly run over. There are tractor tracks all over the place which I can understand because it seems like there are some fresh graves around. The whole area is a mess though. Guess that’s partially due to the ground.but I’ve never seen it this bad.

The flower vine was off the shepherds Hook though. Not sure who frequents this place and does this; removes things. Not sure how diligent the grounds staff are either. I’m not entirely sure they care. Office staff have been great though. I guess they are used to complaints of things gone missing.

Here’s the thing: I abide by the regulations when it comes to items being put out in the section I’m talking about. I was willing to pay to have extra lawn care and a little flower garden but for some reason, that was discontinued. Why do some people never have their stuff missing? Why are some people allowed to have extras in the same section and I’m not?

I’m so frustrated. It’s upsetting to come here and see things a mess or stolen. I wish I could put a camera here but I’m told I can’t because of privacy issues. I wish I could afford to exhume my parents and have them put into a secure crypt here or somewhere else. I’m so sick of this!

So here I am on Christmas Day, looking at an extremely messy gravesite with muddy deep tracks all over the place and with the shepherds hook on it’s side. Why even bother putting anything here? Why even bother coming here anymore? I end up more upset than I do having a peaceful experience.

So I have mixed reviews about this place. I understand some things are not in managements control. But I what I don’t understand is why special paid for gardens aren’t allowed. I also don’t understand why some people get special allowances.

Nice place to have my relatives buried in a convenient location. Very big and looks pretty like a park instead of a graveyard. I just wish your visiting hours were open longer

We first went to the cemetery to look at a plot that was being sold privately. We ended up going inside to make sure it was legit. And that's when we met Cliff.

Cliff was so amazing to deal with and not the least bit pushy. When he asked what the plot was being sold for, he gave us other options and we ended up purchasing through the cemetery. He took time to talk to us even though it wasn't the area he deals with.

I also dealt with Tina. She also went over and above to help me with my purchase.

The grounds themselves are beautiful

Where they lose two points if not more is when you have to deal with Shia. She is a terrible employee who gives you attitude all the time. And good luck getting in touch with her by phone. She never returns phone calls so you end up having to go over in person. And when you do so that's when you get to experience her pathetic attitude. If it wasn't for her I would be giving the cemetery five stars. That's how much she affected the experience.

It is so peaceful here and there is beauty at every turn. A wonderful place to walk, collect your thoughts and reflect on life. My niece, when very young, once commented while passing by, that this is the place where all the dead people live. And I guess that's true. My grandmother and grandfather (on my mother's side), both of my parents, as well as my uncle (husband of my mother's sister) are all living here. One day I will join them.

Our family already have a lot at PineHill cemetery, we decided to have the funeral service at Pinehill as well.
Viola our funeral director assisted my family every step of the way in planning thru to the day of visitation/interment.
She made us feel completely at ease, never pressure us and responded quickly to all our follow up correspondences.
She was professional, courteous, every little details were taken care of which made our day so much easier. One of the ritual was burning some of my mother's clothes which Viola personally use a small propane torch to assist us.
Thank you Viola and team to help make this day a memorable one for my family.

The staff was so helpful for the planning and funeral. They made my father's funeral very special. The minister and funeral director took so much stress away and everything was perfect. I was so impressed by everything. Wendy

Cemetery is always muddy, it’s probably the most muddy-ist cemetery that I visit to. Workers also need to take care of the cemetery better.

张国焘墓 Zhang Guo Tao was laid to rest at here. He was a founding member and important leader of Chinese Communist Party. 简单的地方，可以走一下，再翻翻书。Detail address: Section 5, Lot 2263, Pine Hills Cemetery, 625 Birchmount road, Scarborough. Ontario, Canada