Amazing location! I ordered online (stupidly) and for some reason they gave me boneless bites instead of wings. I can’t eat boneless bites. I called and after some discussion. Even after closing the manager came and personally delivered wings to make my order right. Very happy with the service and he went up and beyond the call of duty! Good people I really appreciate you making it right. Thank you!
Tried to get the $10 online deal of the day, however there's a $15 minimum purchase needed. So in other words there is no deal. With tax, delivery charge, and tip it will come to a total of around $20 anyways and they still refused to deliver. I called for an explanation but nobody speaks proper English, they then transferred me to there head office, and they hardly speak English eaither. If ur willing to go for a jog be my guest but they won't do the same for you. On top of all that the pizza is undercooked if u order online then walk in. Duck this over greasy establishment. They spray there pizza with Pam so it looks cooked. They shouldn't offer deals that they don't stand behind.
First time trying Pizza Hut so I was excited. We ordered the two medium special. Pizza came in about a half hour but both pizzas were way undercooked. It was basically raw dough inside. The weird thing is we placed our order online and it chose this location for us even though there were several closer ones. Won’t be trying Pizza Hut again even at another location. Total disappointment and waste of money and they aren’t cheap.
It took me 30 minutes to place an online order, the phone support kept passing me back and forth between the call center and the physical location.brutal customer service!
Very neat and welcoming spot. They serve big portions and for inexpensive prices. I loved the menu very much and the waiters were super welcoming and explanatory. Highly recommended.
First and last time from this location; will never order from here. I always liked their pie (pizza hut) mostly as the crust for me was better then most. But this location served me something akin to cardboard with dried out toppings. Makes me hesitant to order from pizza hut again.
April 3,2020 just had the best pizza thank you to the guy that cooked it and also to the guy who deliver my pizza you guys are the best.looking to order again.
I ordered two pizza want to use the BOGO but when I was ordering I was unable to use the code so I called Customer Service to get the discount but the redirected me to this store. When I asked the store to fix it they said they couldn't and that the promo only applied to medium and large pizzas (not true). So when I called Customer service back they said the store can but they just didn't but it is possible. Not impressed with how this store and customer service handled this matter.
That filipino guy named Jude is not supposed to be hired for order taking because he can’t even get the order right. He is also doing his personal calls in his cell phone most of the time, ignoring the pizzas got stuck in the oven, which is already done and ignoring that the customer is waiting. I am not going back to this location because of this filipino guy named Jude.
Even though the pizza was ready, the guy making it was at the counter instead of cutting it and serving it for my take away order. This guy seemed to be distracted with his own personal business instead of serving the customer.
The pizza also turned out mediocre at best. Wouldn’t rate it more than 1 star.
I've purchased from this location several times over the past year or two and the pizzas have always been made with "less" cheese but my most recent experience last week was terrible. I specifically ordered a Hawaiian which has double cheese to begin with but there were complete flat spots on the entire pizza with NO cheese. I wrote 3 feedback comments to pizzahut.ca. I also wrote to Pizza Hut Canada on facebook and there's been so response from the actual store or head office. Just terrible service. I will never be returning to this location. See attached pictures
I order 27 boneless wings from this location. Opened the packages and showed and asked the manager if all pieces were included. Because it looked a lot smaller than the last time I’ve ordered. Once returning to my office counted and only 23 ‘pieces’ were in the box. 7 of the pieces were way undersized. I called in and the person who made the order said sorry I thought it was only a 13 count order. Also no where to park for pick up orders.
Bad service! They did mistake with my order and then I was supposed to wait more then 30 min just to reach them over the phone! I go by myself to the store to get my money back! The worst service I got ever my life
Avoid this location. Order was 40 minutes late. When it was 20 minutes late I called asked what is going on. I was told the driver is being delayed, and it will take her 5 to 10 minutes. I asked the rep to cancel the order if 10 minutes pass. They didn't cancel it. I started making my own food. And now it arrives. Ridiculous.