Pizza Hut London

We received a pizza with a wrong topping on it. We called them, within 20 mins I had a replacement pizza at my door. Outstanding customer service. Thank you pizza hut. You earned a lot of my respect yesterday.

Ooof -•last order was brutal. Wings *just* barely done and the pizza doughy and undercooked as well. Toppings were all messed up. So disappointing

I ordered two pizzas and 14 wings yesterday under the name Roni. One of the pizzas had no Parmesan cheese on it which was an extra topping I paid for and also very little chicken on it, it was like one piece per slice. The veggie pizza was alright. But I’m so petty about food, especially about toppings I paid extra for and did not receive. You have lost a customer for life, I’m never ordering from this location again. I’ve heard that in the pizza industry the pizza box is the expensive part and the pizza is inexpensive, you guys should be loading up the toppings and not cheaping out on it. Think of it as this way, you can either save a buck or two and lose a customer for life. Or spend an extra dollar or two, make your customers happy and make them return for more business. Do better, be like Toronto.

I just came from this place! Picked up my grandkids from school and drove there and ordered a pizza and some wings. The young lady said it would be ready in 15 min. I went to sit in the car with the kids and went back inside about 14 min later. They were not busy at all. One lady walked in and ordered. Then a man came in and ordered. I stood for a awhile and then I sat down but they could still see me. I watched the two young ladies laughing over top of the pizzas they were making with no masks on and no gloves on and hanging over the pizzas they were making with their mouths open wide the entire time laughing and talking! I finally stood up after at least 8-9 min and said is my food ready soon? They both looked at me like I was speaking a different language and the one reached down and took my pizza and two orders of wings out of a warming oven below the counter! I asked them has my order been sitting there the entire time ready to go!? Neither one of them answered! I said I gave you girls a tip! If this is how you are training your young people, better try again! I’ll never be back! Oh ya! At one point I watched the one girl drop an order of wings into the deep fryer and walk away and then the other one did another batch of wings. Then I listened to the one ask the other “are these wings done? ” And the other girl replied “I don’t know, I didn’t drop them! ” I just watched them each drop wings at different times and the one girl didn’t remember doing it!? Wth? Pay attention to your customers and what the hell you are doing! Cripes I’d hate to see them busy!

Best pizza in town of London no pizza is better anywhere else fraindly and fast service best pizza place in the province

Pizza was undercook. I have ordered pizza in different branch of PizzaHut and that was good but this one had way too much tomato sauce. It was like eating tomato purée only.
I really hope they improve the taste for vegetarian pizza.

Was not impressed with my over cooked pizza's. Meats were hard and almost burnt. Outside the store, they offer the $5 buck deal, but when you order, it's a $7

I'm disappointed with their $5 deal. It's really a $7 with no mention of the changes even though the lower price is advertised

It’s probably just my taste in pizza but the crust/dough is always so weird to me! Very greasy. If this is what the family wants I will order the Margherita because at least the crust is thin