Pizza Hut Pickering

Worst experience. We order a pizza and they deliver it after an hour and half.
Manager is very rude when u talk to her she hang up the phone in my face and said. When I told her I called for check on my order and the guy said that the order already left when I can see it on track that it is still in the store she that the guy who answer the store phone doesn't work in the store.

I have given them 3 chances - EVERY TIME I order they get my pizza wrong - LIGHT cheese extra sauce - and they send me full blown cheese and almost no sauce.

I have to give accolades to Mathew for his can-do customer service attitude. I came to get the special of the day which has to be ordered through the App. However, the App was being wonky and had a glitch. Mathew helped navigate the problem and resolved the issue in flawless fashion. And as I waited, his service was exemplary with other patrons as well. Stellar job young man, corporate needs to take notice of these types of stalwart employees and give them recognition. Slow

Their Individual Pan Pizzas are good. Service was OK. They always seem to have some good specials on.

Based on the recent reviews it doesn't look like this location has got any better than the last time I was here. The last time I went here, there was staff sitting on the countertop at the front of the store. I've decided to checkout the ajax location today and I hope it's a much better experience. Reviews are much better and so far nobody is sitting on countertops. Will update with food quality.

I researched which pizzerias in Canada actually hand make their dough fresh daily and it turns out Pizza Hut and Dominos are the only spots. Anyway, Pizza Hut’s deep dish pizza is to die for! So delicious. Not the healthiest, but if you’re on a cheat day, I’d definitely recommend it! The crust is so crunchy on the outside and soft and tasty on the inside. Love their topping options too. Way better than other joints in the area. I had it delivered and it was scorching hot too! Highly recommend.

Went in for my order and one of the managers was resting his hand on one of teenage employees legs. The girl is clearly in high school and the man is clearly in his 40s. Very disturbing to witness. I can understand that sometimes people that date work together but this manager is obviously grooming his young employee. This made me very uncomfortable as a customer to see this girl almost sitting on top of him and he's got his hands around her thighs. Please beware and careful of the mexican or phlipino manager if you're letting your children work at this restaurant. This is extremely inappropriate and I will not stand by to see this happen. This man needs to be called out and dealt with. DISTURBING! Why would you do this at all, but especially where customers can see you? This man clearly needs help if he's going after high school girls. There's nothing innocent about this. Pizza Hut please do something about this behaviour. This man should be fired. I will not be returning here after seeing this.

Just ordered a big family meal for over $80
So very disappointed.
Pizza and pasta was cold.
Pasta has no flavor.
Pizza (pan) doesn't have the signature awesome dough.
Chicken bites hardly had any sauce on, it was the parmesan flavor.

Hope they just had a bad day.

This location chose to not accept a $100 bill from me. Which is completely fine as some establishments will state that at their location due to counterfeit. I proceed to pay debit. With no further issues.
However as waiting for my Pizza a older Caucasians man entered as I glanced he used $100 bill and the lady working accepted it. Now I am not one to say anything however as a Pickering resident and customer I asked her why she was able to accept the other customers $100 bill.she Said " I am the manager and I can pick and chose who i accept $100 bills from"

This is form of discrimination and I as a customer will not be quite about this act. You cannot determine what is real and fake based on looking at a customer.
With that being said BIPOC residents please be aware and do not stand for this!

The cook was smoking (i don’t know what it was) food was extremely burnt, store itself was very dirty

Haven’t had Pizza Hut in 10 years. Thought I’d give it a shot.

This location has given up on life. Pizza was almost all crust. I’ve never seen so much crust on a pizza. Two bites and you’ve reached the crust. Very stingy on the topping too.

I’ll stick to Dominoes. Maybe I’ll give Pizza Hut a shot in another 10 years.

I’m unable to even order a pizza via phone call. I was on hold forever, and eventually just hung up.

Poor staff who clearly don’t care at this location.
I tried to place an order online for delivery. It wasn’t accepting my postal code, on the third attempt, it automatically put it through as a collection. I had to take both my young kids in their pjs to pick up.
I told the staff when I got there what happened and asked them to refund me the driver’s tip. Three staff members are at the till, all trying to work out how to refund me. No-one talking to me, no apology. Just asked me to give my card again to process total minus drivers tip.
I said, so you haven’t charged the first transaction?
Paid again. Checked my account and they didn’t refund the first transaction.
Called customer service, waited on hold forever - finally get through and TWICE they put the phone down on me.
This is beyond frustrating.

We were craving pizza but didn’t want to get a whole one. We saw the $10 box deal or 2 box deals for $19 and thought it was a good deal and just enough food for us. The boneless wings are delicious and the pizza was hot, fresh, and cooked to crisp perfection. What made the experience worth reviewing is Pizza Hut actually called us a couple of hours later to ask us how the food was. They went above and beyond to ensure we were satisfied with our meal and I really appreciated that. We will definitely be ordering from this Pizza Hut again.

THE DIRTIEST & UNTIDY STORE I HAVE SEEN IN MY LIFE.

Normally I order online, Last time I had a chance to visit this store. When I arrived at the store no one was at the front desk. Total 3-4 employees were working at the backend. Whenever they had a chance, they come to the front desk to attend the customers. I had to wait about 10 minutes before I was given attention. Meanwhile, I was waiting I observed what’s happening in the store and how the Pizza is prepared here. I was completely shocked to witness the Health and Hygiene protocols store was maintaining.

I WILL NEVER ORDER AT THIS STORE FOR THR FOLLOWING REASONS:
• Front counter solid with dirt and dirty oily stuff.
• All staff wearing dirty and smelly uniforms girls and guys having their hair open and loose.
• There are food particles strewn all over the floor in cooking area.
• There’s food splattered all over the cooking ranges.
• There are dirty dishes & Utensils sitting in the back.
• The dips are kept open in the air without maintain any temperature or maintaining proper hygienic standards.
• The Paper boxes they use for packing are sitting on the floor near the washroom door they take from there and put the pizza in the boxes and send us.

No Store manager available any time for complaints or suggestions. Please visit yourself and see - Thank You Pizza Hut for stopping me to eating Pizza’s any more.

After my review you will see a 6 star paid review in store's favor.