Pizza Nova

Very unfriendly customer service seems like you are bothering them when you order your pizza, terribly communication skills

The "manager" of the place lacks customer service, moody and unfriendly.

Pay attention to your dealings with the consumer, you are not doing me any favors by going shopping, on the contrary, I am paying for a service!

I hope I don't need to report it to corporate in the future.

Bad experience.

Hey owner, why would you charge $1.50 for dipping sauce.
Today, I went to this place where I ordered a Jumbo Charcoal Pizza (no toppings), 2 dipping sauces and 2 cans of coke.
And for all these things,
This guy charged me $31.62.
When I asked him why he would charge $1.50 for the dipping sauce he said the owner told him to do so.
Just want to tell you guys please double check your bill before making any payment.

This store is very good make the best pizza I just love it I recommend to you guys as well try plzzz

ABSOLUTE FAVOURITE LOCATION!
Love ordering from here. The food is always on time and fresh. I usually order for my meetings and never had to deal with any missing or contaminated items with any deliveries.

Got takeout. Employee that served me was rude for absolutely no reason. Pizza was not cooked fully. Chicken bites had barely any sauce on them.

Won't be returning.

The gentleman working their tonight made one of the best Panzoritti I have ever had. Can't wait to visit this location again!

Worst pizza joint in Canada. They have a bunch of workers doing nothing working on the same thing. I waited one full hour for a large cheese pizza. One hour for flour and cheese. Unacceptable. I could of went to a restaurant ordered received my food and eat it while still waiting for a 15min pizza they are less than stars

Ordered pizza last Friday.it was below expectation. Amount of cheese was low below.it was dry and tasteless. Taste of pizza is detoriating at this pizza store.

Pizza is very good and consistent. But I bet most people have never ordered or even seen anybody ordering sandwiches. That's because they are horrible. They really should get rid of the sandwiches because they will lose customers. I have not ordered any thing from them since.

Discriminates against those with disabilities. I entered with my vested and clearly labeled service dog. I wasn't in there 1 minute then this lady says to me no dogs allowed take it outside. My impairment is not physical. I was so embarrassed and felt devalued so I left. I will not be bringing any business back to any Pizza Nova.

Hi
I am buying pizza /slice from pizza nova (Martin grove and west way) since long. Pizza quality is very good as compare to other pizza nova store and store customer service is also good.

Disappointment will start here, As I And Many Others have discovered with Many years of being a customer/ customers with sub par expectations. Just throw ur $$$ down a sewer or burn it. This will be more Joyful then wasting it on horrible food and rude service. I still remember the owner yelling at me because I requested A non burnt pizza that was completely black and seemed to be be cooked for several hours, and some how I was to blame for it being burnt? I just Wanted a couple of slices for my Employees.

Excellent place to have some food when in a rush. Their service is efficient, prices are reasonable, excellent atmosphere. Keep up the good work

Covid ready, well groomed. Those making pizza their hands make only pizza.not take your order then make it.very professional

I called to order delivery but after hearing the price for medium cheese 18$ I said that it is way more than I expected and in the middle of talking the guy just hanged the phone on me. Rude

Got pizza last week with jalapeno dipping sauce my son ended up with horrible stomach pain.that dipping sauce is horrible! They should not sale it anymore.

This place clearly knows how to satisfy their customers. Regularly with a kind demeanor. The food is reasonably priced, regularly yummy and neat.

Very nice taste and smily and friendly counter girl. She gave me a free dipping sause just to taste it.so cute.

In this location I had mi first pizza nova, the service is normal in the local but one time in a call order, the guy don’t keep the price like the web site so I called for second time for this mistake and they solved.

One of my main spots to grab some food.convenient location, clean, and great service. I highly recommend them!

Good pizzza but they’ll lie to you to get rid of the old pizza sitting around. I asked the lady if they had anything else coming out and she said no. Assuming I was going to leave, she later on pulled out a new pizza. Ended up calling her out and getting a new slice. Shady.

Terrible experience: I ordered a half pepperoni half cheese pizza. They forgot to cook the pepperoni and then added it added it at the end without saying anything. I asked to see the pizza before paying and found the raw pepperoni on top. After pointing out to them what they did they acknowledged that they did in fact make a mistake and offered to remake one properly. Unbelievable, if I had not checked before leaving I would have got home and then really been upset. Terrible experience and had to wait an additional 20 minutes.

Went in this store I was ready to order and the young lady is cleaning the glass shelf’s i was waiting for 10 min until she finished cleaning dint even wash her hands I asked her couple of questions regarding prices she was very rude

Very bad customer service

You can never tell what you're going to get quality wise- awesome or undercooked. But one thing's for sure you will wait about 25 minutes for a one topping medium pizza. Longer if you called ahead

Thank you to the Pizza Nova call center who was able to resolve my issue when I had trouble with the order details being lost. The wrong Pizza was sent and they were able to send the right one without hassle. Great customer service.

I was very disappointed in there food i ordered a salad they left 2 of the ending of the lattice not one but two i was looking forward to enjoying the salad i was so turned off this is a business they should do better not happy at all.

Great pizza and the cashier is very friendly. I like that you can have a beer while you wait for your pizza. They need to be quicker on cleaning up the tables.

Very convenient spot for late night food, and it's delicious. I just wish they were cleaner.tables are often times sticky and we found a wet nap in our noodles once

Never coming back again to buy Pizza here. There was a lady sitting on phone, say hi to buy pizza and asked me which pizza I want and I said this one in the middle and told me with bad attitude saying, "Don't play around, which one do you like? " Am like what? What costumer service is this? Do something about your staff Pizza Nova and give proper training for good costumer service. Staff are just sitting and always on phone.

I did like the food in the past, but the quality has gone down. They even burnt my pizza slice.

Worst pizza nova location ever! Waited for half an hour and the guy hasn't even started to make it! Had to ask for money back and the guy is asking me how much he owes me back!? Insane! No apology and doesnt even offer a solution. I'm never going back to this place again and dont recommend it to anyone there are of pizza nova in Etobicoke/Mississauga.

Just bought pizza, very happy people working, greated me with a smile, especially Hanoor and Parveen! Also the whole team! GREAT job all of you. Enjoyed my visit in this store! Highly Recommended for a pizza break. Kudos to the team.

Best pizza in the area. Better than Pizza Pizza, Hut, Domino's, your local pizzeria, etc. Whatever you're ordering, make sure you get it well done. You get a pizza that's 10/10.