Pizza Nova

Gotta say initially I was scared when they closed their prior location Just a couple blocks here up on Mount Pleasant.
Pleasantly surprised, and happy, they opened up their new location. Which is that much more pleasant given Its newness, if that's a word. We pre-ordered by phone and was provided a time for pick up for arrival. These guys were spot on! And quite friendly I'll add. As you can see or not see I was unable to include any pictures. I was a bit remiss in snapping The requisite shots prior to la familia digging in. The kids had at it and everything went in a heartbeat and was gobbled up quickly Anyways, on what we ordered (Subtle self-pitch here but it was another deal closing little celebration). It was a chicken feta spinach medium pizza for the wife and I, Also ordered a medium Hawaiian and the go-to cheese pepperoni, Oh and some chicken wings, lastly as a side, I got myself a panzarotti peperoni cheese and mushroom but of course. Needless to say, it was all good special shoutout or mention to their dipping sauce. And I speak to the tomato sauce which leans towards a marinara-esque flavour or taste. I know I know I'm butchering the English language. Please excuse my taking liberties. In sum highly recommended good food pretty good prices and friendly service
Cheers

Absolutely wild to me that not one of the staff members there knew how to redeem a gift card.

My partner ended up just paying for the whole order out of pocket, but that’s unacceptable.

Please properly train your staff.

One of my favourite pizza shops. This store lives up to pizza nova’s expectations, always fresh toppings, always put together well and always made to your request. The staff are friendly every time I walk in we get a friendly greeting and a little conversation about the day (when they are not busy of course). Definitely will be going a life time customer of pizza nova and of this store as long as I live near it.

Pizza dough and sauce as well as garlic bread were a bit bland for my taste. Would probably go for the spicy stuff next time.

Went to go grab my pick up my order tonight. I got there early so I waited in my car, and an employee comes out for a smoke and i watch him pick his nose for over a minute. When i finally go in the restaurant, he follows inside and I wait to see if he'll wash his hands before he serves me but he doesn't. I left and didn't get my order. Avoid this location

Very clean. Nice sitting area. Great pizza, not dry. Recommend if in the area. Free parking across the street. Green P across the street. Street parking available.

Unbelievable! My husband and I went here today with our 2 small children. While parking in a vacant parking spot "Not labeled for delivery drivers etc" an unbelievably abrasive driver proceeded to scold us and advise us not to park there. He said "Dont park here" No matter how polite we attempted to be he was rude and dismissive There was no alternative parking available and the spot was for customer use. Terrible staffing choice and the reason that I will no longer order from this location in the future which I typically do several times per week.

We have absolutely loved dealing with every delivery person as well as store employees at this location. We had a bit of an issue with an order delivery and this is what came back after they made it right 100% for us (photo won’t upload but a couple little Nutella with a not “you’re important to us️. This is what customer service is all about.

I was told my order couldn't be delivered on time because there was no tip added for the courier. I ordered through uber and this is partly feedback for uber too but I didn't like the tone I was spoken in with the person on the phone. It was rude and insulting. FYI some of us like to tip after the food is delivered to us and I have never had this problem with another restaurant before.

This location use to be great. 2x now I have ordered extra sauce on the base and it comes almost dry like eating cardboard.

Also, when you pay for extra ingredients like garlic (which is super cheap), don’t only put a couple of pieces of garlic that doesn’t even cover every slice.

The delivery man is awesome.

Thanks,

I love the Mt. Pleasant location! Very friendly staff. They make lovely pizzas and serve you with great care!

We have been a big fan of This Store and their pizza for more than 9 years. Very tasty pizza for the price and in my opinion the best Tasting "Pizza Nova" in Toronto, I tried many other Pizza Nova's on the road and in the city and none come close to this one.

Fast, reliable, and tasty. I have never had an issue with this location throughout the years even when ordering 10 min before closing.
VERDIC- I recommend

The staff is nice and the pizza is very good. The quality is consistent.
- New Toronto Resident from NYC.

This was sub par.
The sauce was not the usual.
The pineapple pizza was the worst I have ever had.
I believe it was the location that was the problem.
Mt. Pleasant south of Eglinton.

Pizza nova is not a company that care about people they only care about money. The owner of this store is very rude person paying all drivers 6 dollars an hour.

Great customer service @Pizza Nova (Mt. Pleasant road, Toronto). I love the pizza selection and they taste good too

It's a pizza nova, on the scale of fast food pizzas I would say this is one of the better ones, not as good as pizzaiolo but half the cost. Way better than pizza pizza dominoes and pizza hut which are all similar in price.

I phoned in an order for a large pepperoni pizza today at 12: 30 pm and it was delivered at 1: 20 pm. The order took 50 minutes and the pizza was lukewarm. I live two minutes down the road and it took almost an hour! I don't think I'll order from them again.

I love this pizza but the location is terrible. You always have to squeeze past the double parked cars to get in.
And why put someone that is hard of hearing at the front to help customers? Not smart considering how many competitors there are close by.

Very bad! I have been ordering pizza from here for a very long time - no issues. Last time I ordered a pizza i found a hair in it! Things like this happen so I just called for a replacement- I returned the first pizza i got with out a single slice missing.instead of the guy working there to take responsiblity and apologize he said that the hair came from outside and that it wasn't from his kitchen- none of the staff making pizza had hats or hair cover on. They just lost a long term customer- i will never be going there again- it was not about the hair but rather how they dealt with it.

When you go inside, on a tray you see the vegiterian pizza, mixed up with ham pizza, the place looks dirty, the bakers don't wear hair nets, or gloves, its really dissatisfying. In the display, vegetarian pizza should always be kept on a separate tray, away from the other meat product. Also when taking shredded cheese from the bulk, always use gloved hands. I love pizza novas pizza but this particular store needs improvement and if all stores are like this maybe I'll try other brands

Worst experience. I ordered a 45$ pizza and they messed up the toppings. Poor customer service.

*Mount Pleasant & Eglinton location only.
The bruschetta pizza was fantastic, and I'm reticent to say that about pizza-chain pizza. Side note: I think that one can tell a lot about a place from the state of its bathroom. This place had a very clean bathroom. I'd order from here again easily.

North America style pizza, which can be eatable at certain locations. At the Islington and Rutherford location (four stars), for example, they offer good pizza variations and the pizza is properly cooked inside/outside. Order line reps, rude at times, are another hit or miss.