Pizza Nova

Pizza is great, Even better costumer service. What can I say, there’s not many pizza novas that will treat you like these guys.

I went to this place and it was the worst experience ever. I genuinely like pizzas here but at this location there was a man who was very rude and misinterpreted the order which I gave. Afterwards he gave me a pizza which had those last thick pieces of onion and that too very unevenly spread. Very bad experience

Owner is amazing tbh I love pizza nova always it’s the best pizza chain but this one is a stand out because they just care extra the slices and when you order it’s just fresh and tastes like the chef made it for himself and his family

Dear Manager,
I am writing to complain about the rude and unprofessional service I received at your pizza shop (395 Bamburgh Circle) on August 29,2021, around 8: 30 pm.
I was ignored by the staff for about 5 minutes when I entered the shop. When I asked him to take my order, he did so impatiently and told me to come back in 15 minutes without taking my payment. I returned to the shop after about 7 or 8 minutes, knowing that my order was not ready yet, but the staff treated me very disrespectfully and asked me why I was staring at him. He said he did not like people watching him work. I told him I was not staring at him and asked why I could not wait there. He said there were people before me, which I understood, but I could not accept his rude attitude towards me. The worst part was that he refused to serve me and told me to leave, and he even swore at me! That was unacceptable. He should not be working in the service industry. If he was the owner, the shop would definitely go out of business.
I hope you are a big company and you should take this very serious issue seriously and give me a reply. I am very disappointed and dissatisfied with your service and I expect an apology and a compensation for this unpleasant experience.
Sincerely, Connie

Great pizza, great service and great workers, I was so thirsty one day and the owner ran towards me with a jug of water not spilling a single drop. Will definitely be back.

Hands down the best Pizza Nova I've ever been too and I only eat pizza at Pizza Nova. Me and my friends needed a quick bite to eat and popped in. The staff were friendly and knowledgeable and the pizza was amazing. Def recommend!

Does not honor buy 6 slice get 7th slice free card properly. My card already had 4 validated slices. Went in store to buy 3 slices the worker only validated 2 slices and said free slice next visit. I said buy 2 the 3rd should be free? Didn't argue but on principle should have only paid for 2 slices. Scamming never visiting again. Keep your free slice.

My first time at Bamburgh location. There was 1 pizza cook who coughed constantly with no mask, did not wear gloves at all nor did he cover his face while coughing. It was sickening. When I got home I nuked the pizza to try and kill the germs I'm sure that were in the pizza. I will NEVER go there again. Mask and gloves should be mandatory while preparing food for customers in this Covid environment, and more so when he has a bad cough. He should not even be preparing food for the public. Not happy.

Really appreaciated the polite and professional customer service, from the order desk to the delivery young man! Btw, the pizza and the wings were delicious! Thank you!

I have regularly picked up pizza at this location for a few years. We always get "well done" pies and find them very tasty and well made. Service is excellent - the pizza is usually ready by the time I arrive to pick up (about 15 minutes). Owner and staff have always been very friendly and courteous. Once having locked my keys in the car, they drove me home to pick up an extra set, and took me back to the car. You can't get better service than that!

This place is very special to me, I have been a loyal customer for over 10 years now and their pizza always hits the spot. Highly recommend their garlic dipping sauce to go along with pizza!

Ordered 2 party sized pizza for the hotel meeting. Absolutely the best tasting pizza I have ever had. A little bit crispy crunch out side make a amazing texture when combined with perfectly soft bread. A lot of cheese but not overwhelming and covers all the evenly spread topings. That is so called finger licking good. Despiting the amazing taste, along with the professional service. The driver is really humble and friendly. Even it is a hard time to everyone right now, He is packed with enthusiasm the whole time, with all the caring details in his service, simply made the delivery a five star experience.

Over all, a wonderful experience totally come back again. And recommend to myfriend.

The guys at pizza Nova are always friendly, are always quick, the food is fresh and they're very nice. I can't say enough things about this location. Excellent!

Omg there pizza at this location is so good First time have their puzza melt in my mouth especially the new Chacko chicken with spinach loved.we normally order from Pizza Pizza but this Pizza Nova veggies is so fresh we can taste the difference

The reason I have been using Pizza Nova is because their salads do not contain iceberg lettuce and their wings are not supposed to be fried. Yesterday my order contain 20 wings; it tasted quite weird. Does not seem they are doing quality control. They were not only extremely dry, the taste was not good. Maybe too much preservatives? I am not sure what went wrong but I tried to eat a couple and had to through out the rest. Maybe I will just move on to Swiss Chalet as I heard theirs is not bad.

Excellent and fresh food, I like the character this spot has, and the staff members were very kind. I will definitely eat here again.

I picked up a medium Meat Supreme pizza $18.65 and a 10-piece Chicken Pollini with honey garlic sauce $12.49 at this Bamburg Circle plaza location. A discount of $15.00 was applied to my order bringing the takeout meal total to $18.24 with taxes.

My order was available for pickup when I arrived and service was friendly.

The meal was good.

These guys messed up three orders (2 deliveries and 1 pick up) within a week. On top of it, customer service is absolutely rude (pick up experience). Strongly advise to avoid this location.

Mar 13th - lunch & dinner deliveries
Mar 16th - pick up order

I ordered a vegetarian pizza on line for pickup. It was hot and ready when I got there and it was excellent. I remember other veggie pizzas from elsewhere that were tasteless.

We usually pick up from a different location but this time got it delivery from here. They seem to have a total disregard to the quality of their product. I understand cutting pizza slices to be even can be challenging but this is just neglect.

The boss man here is miserable you can see it on his gloomy face. Guy was very disrepectful to my mother, guy really needs a vacation or something. The pizza was pretty underwhelming too.