Pizza Nova

No complaints, pretty good pizza for a chain. Gluten-free/dairy-free option is decent, alongside the normal options. We've enjoyed their sandwiches (pretty good!) and wings (fine) as well.

We ordered chicken wings but I think we got of sparrows. And the pizza had no flavor or taste. Wasted our Friday kids party time.

0/5
REASON: ****MOLDY**** CHEESE ON MY PIZZA!

Today I ordered 2 slices of pizza, one meat supreme and one Hawaiian. I asked the man behind the counter for parmesan on the slices and he carelessly hands me the shaker before serving the next customer. I shake some of the strange smelling parmesan on my pizza thinking nothing of it.

I get home and eat my meat supreme slice thinking the pizza smells a bit rancid, but the taste wasn't off enough to alert me.
However get to my next slice and the smell is much stronger, I inspect the slice closer and find ****MOLD**** sprinkled throughout the parmesan dusting.

I called the corporate number and they said it would be resolved on their end but I was heading out anyways so I decided to bring my mold-dusted slice back to the store and bring it up with the same man who seems to manage the store. I arrive and present the slice in all of it's moldy-glory. The owner looks at me with a expression of disdain, as if I am in the wrong. He tells me "I dont see any mold" I proceed to pick up the suspect particles of fungal-infested cheese flakes and show him the discoloration. He looks and me and presents his thick-skulled theory that I "went home and put mold on my own pizza. "

I didn't entertain this dim-witted idea and told him that he is serving mold and needs to throw out that shaker. He grabs the shaker out of the fridge and half-assedly inspects the mold-ecosystem that they call a parmesan shaker and tells me "I don't see any mold in here. " and places the shaker on the table. I take the shaker and show him the layer of caked on green mold at the bottom of the shaker and show him what he is serving to paying customers. Now at this point, he is very clearly in the wrong and an apology at the very least is in order, instead he throws another slice of pizza in the oven and continues to deflect the conversation and give me evil-eye. I walk out and tell him to throw out his mold shaker.

CONCLUSION: EAT HERE IF YOU LIKE MOLD (not the blue cheese kind)

The pizza here is worse than at other Pizza Nova locations
Barely gave any cheese
Old toppings

I and my friend went there for see if they are hiring or if there is any vacany. There were 2 people. One of them was young and he was really nice helping us with our enquiry and he gave us pen and paper to write down our number so that he can pass to the manager and the other person (he was elder) he was so rude and aggressive, he took the pen and paper from us so aggressively and ask us to leave the store. This was the first time something like that happened to us. He was completely illbehaved, why pizza nova are hiring these people? I will never ever go in that store.

I really want to manager to contact us.

Ordered 3 times and all 3 worst experience.
1st time total order was wrong
2nd time burnt pizza
3rd time ordered a party pizza for pick up since 2 delivery experience failed miserably;
Went to the store to pick up; and asked for chilli flake topping in a small marinara sauce container; but the owner refused and literally gave me a napkin and asked me to put chilli flakes in it to take away. After persistent insistence he gave me a container.

WHY can this place not follow cooking instructions. 2 pizzas order. One the crust is cooked perfectly! As asked. Second crust is doughy! Toppings were good. On receipt in LARGE RED PRINT are the instructions. I'm asked to take a picture! How does this prove it's a doughy crust! I stopped ordering from this location 2 years ago. Cannot follow basic food orders! Here I go again! I actually enjoy your pizzas, when they are cooked properly!

I don't think I've had a worse experience at a pizza place before.

The owner/manager is a misogynist to an extreme, not to mention rude and degrading. I had a coupon from Pizza Nova, and when I reached out to give it to him, he didn't even look at it and just said "no". I proceeded to ask him why he was not accepting and he just kept waving me off and saying that if I had a problem, to talk to head office. I continued to ask him to give me a reason, and his reply? "calm down! " I mean, I'm trying to figure out why you're not accepting my completely valid coupon and you're telling me to calm down? The whole conversation gave me the creeps.

BEST PART was that I saw a mouse/rat run across the floor in the back! I was actually glad then that he refused me and left.

I would LOVE to see the health department shut these guys down.

Feel bad for the employees though, they seemed polite.

4.0 / 5.0 is fair for this location. Food was made to order, but this isn’t the best run Pizza Nova I’ve been to. For me, service was polite, efficient. Pizza was exactly what I asked for. Price was reasonable.

The crust/undercarriage never gets a nice crunch, even when I order well done (which is always). But the sauce is tasty. It’s once of the better options for chain pizza in this province.

NASTY PLACE! WOULD GIVE 0 STAR IF POSSIBLE

My son on Sunday said he wanted a slice so we went there to grab one. While the person putting our slice in the oven I saw a big fly on the pizza sitting next to the one we were going to get ours from. I told him about the fly and he said "I cannot do anything about it, fly come and go everytime". He DID NOT even try to push the fly away or get it off the pizza which surprise us the most.
If your attitude is like this then I am scared to know what's going on in the back.

At this point I told him leave it I won't get the slice anymore and he said thats fine and took the slice from the oven and put it back in the pile.with the flies still there.

As a parent I am not playing with my son's health so if you want to have health issue for you or families eat there at your own risk. I usually order pizza there almost every week but now I'm done. I should have taken pictures.

Lots a people they don’t know if you call to pizza Nova and order for delivery you just pay couple bucks delivery charge. If you order with Uber eat you have to pay 12 present of price to uber. Mean Uber charge you easy $15.

Asked for extra well done pizza was cooked fast rushed d barely cooked not extra well don't crispy awful

Delicious pizza and staff is very friendly and kind. Loved the service. I recommended to my friends and they love this store as well

Great Franchise location. Usually done right without cutting corners. Pizza is above average for a Franchise brand and the Wings are surprisingly good too. I always get things slightly well done to make sure it’s cooked through well and it turns out awesome. Fan Favourites. Slices when fresh, Jumbo size circle pizza turns out best but a bit expensive and Honey Garlic Wings are Party Size pizzas are a great overall value too but triangular slices are king

Had a slice of the new ‘chorizo fuego’ for lunch and it was cooked perfectly and absolutely delicious. I used to have pizza for work functions from this location all the time and it was always great quality (much better than the nearby pizza pizza). Will definitely be choosing pizza nova more often again!

I ordered a Mediterranean pizza, black olives and dry tomatoes was burnt. The environment wasn’t clean and customer friendly, maybe ok for takeout. A small pizza was $20.72!

Every time I come here the food is always fresh and hot, the staff is always nice and welcoming!
Recommend this location!

Why are restaurants asking for tip on a pick up order? If I wanted to tip.then I would ask fir delivery.