Pizza Pizza

Pizza Pizza left me feeling let down. My thin crust pizza was devoid of cheese, which significantly impacted the taste and texture. It's frustrating to pay for a pizza that lacks a key component.

Pizza Pizza's quality took a hit during my recent visit. I ordered a thin crust pizza, only to receive a cheeseless disappointment. It's hard to believe a pizza place could forget such a fundamental component of a pizza.

Its zero stars from my side not even one

I had the worst experience ever over here. Got a half moon and two pizzas which tasted horrible. The half moon had a thin crust base and when called them they said they cannot do anything. The customer service was down and the agent said that they cannot do anything and the store will help. The store service was so bad the lady was very rude and kept repeating that she didn’t give a cold pizza while I was clearly stating that they made it wrong. Attaching my picture of the half moon they made so that everyone and also that lady would know. The crust was so bad it almost ruined my inner jaw. Horrible.

I wish I could put ZERO!
We ordered large pizza and they sent us old pizza just add some toppings to make it look fresh obviously it was for hours ago!
Taste so bad disgusting.
We all got stomach pain after had one slice.
I’m so wondering how even this place legally allows to serve food to people.
I will send this complain everywhere I can everywhere!
They must stop this immediately.

We called customer service and they said they will send replacement for it but that’s not our concern at all.
Even the customer service were really rude they don’t even understand the fact that is about our health not REPLACEMENT.
For Pizza Pizza franchise this is so unacceptable and embarrassment.

The guy working on cashier made some racist comments on a customer Who came in white SUV. I was picking up the order and he was using bad and racist words against him. This guy must be fired or strict action should be taken against him. You can confirm it from the lady working in the kitchen if she is honest enough. (6: 45 pm December 3) I DON’T WANT PEOPLE TO SUPPORT SUCH BUSINESS WITH RACIST WORKERS WORKING IN THEM.

Thieves.

I ordered pizza from Pizza Pizza on Erb St. Waterloo via the app twice and noticed there was a $5 additional charge on my credit card each time. So my receipt didn't match the charge.

I contacted Pizza Pizza and I have been told two different stories:
1. Is that I told the driver to add a tip and they "phoned in" to add a verbal $5 tip to the orders. I did not do this.
2. Is that Pizza Pizza only charged the the receipt amount and that the $5 charge is a service charge from the credit card itself. Also not true.

This is fraud and theft and I am disappointed Pizza Pizza is participating such shady practices.

I hope the $10 you got was worth the bad review and the loss of my business.

It’s good food
I ordered the jalapeño poppers they were good
The communication at this store is not the greatest
But otherwise good

This place seems to be notorious for messing orders up… I just ordered for delivery and they got my entire order wrong. I had to request a refund and reordered the same thing from a different location. It seems like all Pizza Pizza is hit or miss. Sometimes it’s good, but other times you can tell it was rushed.

It taste like cupboard. The pizza is like a frozen one we buy from the superstore. And the chicken wings taste like used socks. I am sorry but it is truly bad.

Great taste. I like the online ordering and picking up myself service. That saves time and you get the pizza ready while you go there.: D

Worst customer service… bad quality food… toppings on pizza not spread very well…also not clean place… very slow working staff

Awesome workers. Helped us out with a late order. Took the order last minute which was really appreciated.

The owner/manager was so friendly and happy to serve, they made food quick and it was delicious! And prices are more than affordable for what you get
Definitely will come back again

Even less than 1 star. Dirty place and no one (staff) do not use mask while they are working. Drivers can go to kitchen and they do not use mask even

Everything was on par, perfect order from 350 Erb St. In Waterloo. MUCH better than the King St. Location who can never get anything right.

Horrible horrible order app. Does not work and threw the flyer in the garbage. Entered all information 5 times and will not proceed to make a payment.
Never ordering from them again. On the site for 45 min. Raptor deal was for online minimum $20. Decided to call and place the order my total was $24.89
And phone orders must be over $25.00. That's when i decided to make bbq burgers at home. Screw you pizza pizza.

Awesome pizza very clean restaurant been going here for 10 years + pizza is always good and very fresh

Just moved from Pickering, gave Pizza Pizza a shot again and it better than the one close to my old house. Pizza was good, and wings are always great

Waited over 45 minutes for a medium pizza. Staff hid in the back because they couldn't face the customers.after 20 minutes I asked what's going on only to find out they hadn't started making it. Pizza came out eventually and was sloppy.never coming here again.

Food was good, but my friend thought the guy there was sketchy. I don't really think so, though. The food was slightly burnt, but it still tasted fine!

I stopped in with my precious grand -daughter, to sit down to spend time together. The gal was very accommodating. It was a pleasure

Very quick service, amazing staff, and mainly good quality food. Perfect place to quickly dine in or get food on the go.

They have halal chicken, beef and pepperoni. Need I say more? I can't believe these options aren't available in every store.

I ate a halal pepperoni pizza it was cooked in 10-15 minutes very fast for a pizza pizza store and I was really happy with the delicious food I ate?

This place makes consistently good pizza. I always order pickup so I'm not sure how their delivery is. The fried pickles and chicken are always good too. Highly recommend

The owner, Nik is very friendly and very welcoming. The pizza is always 100% and very good. Definitely would recommend this location!

The pizza took longer than expected, but the quality is consistent with other Pizza Pizzas and the worker was extremely nice about the situation and tried his best.

Excellent customer service. First time ever at Pizza Pizza that a Pizza was served with smile and love.