Pizzaiolo

The quality of the pizza is low, the bread is thick, the material on the pizza is not as good as the picture, the bathroom is dirty, there is no soap

As i enter the store, manager name; rabjeet
Never paid attention to anything other than phone.
How do pizzaiolo hire manager these day?

The pizza is okay, nothing to write home about. The customer service is seriously lacking. Should have read other reviews before ordering.

Ordered delivery and didn't hear anything for about 50 minutes. Turns out my driver left the pizza in the lobby of my building - which is fine, but he did not call or text to communicate that. Delivery to apartments is tricky and I don't always expect someone to come up to my unit, but I do get a call to go down to the lobby to meet the person usually.

I had to find out where my pizza was after calling the location and who knows how long my pizza was just sitting in the lobby? Over the phone I was told it was sitting for 3 minutes. Not sure how that is possible. Did the delivery driver arrive back to the store after delivery within 3 minutes? Not likely. I wasn't met with any sort of accountability or apology. A simple, "Sorry about that" would have been appreciated.

The pizza was undercooked, had to recook once I got back and reheat even though I’m only 5 mins walk away. I’d recommend asking them to cook the pizza well done. The only positive was toppings were fresh.

Good enough for quick pizza take out! Decent service, although the staff can treat each other better! I witnessed a young boy be yelled at pretty bad by the lady in charge, she was definitely his boss but the interaction was very rude and condescending.

They advertise a medium pepperoni pizza for $10.99 but if you order a medium cheese pizza you pay $13.99 and they charge you extra for asking a little more pizza sauce!

How do you explain that? No other pizza brand does that. I really wanted to try them out but not when I feel ripped off.

Ps. I don't think it's the locations fault but they should certainly let their franchisor know

The pizza was alittle overcooked this time with Bianca. This one location on Islington&Bloor seem to do that. But other than that, still my fave pizza. I was also hungry

Update May 26: went back today, pizza was still not put in the oven long enough. Was cold after my 2 minutes walk back to my desk (Pizza Pizza is normally still hot when I get back) and my Sofia slice had black olives in it for some reason

I like this spot for the most part - everyone seems friendly, and service is pretty good. Good selection of drinks, I like the outdoor seating, and they're always quick to take an order.

Pizza is great overall, but the employees don't put the slice in the oven long enough. I've gotten a few slices now that aren't even warm, which is a shame because the pizza itself it great!

The pizza crust is so hard it will make your jaws hurt. Poor customer service, dirty tables

This has been my go-to pizza place almost every Friday for years now and they rarely disappoint.

Ordered a pizza via Uber eats. Latest arrival showed 7.45. At 8.45 we contacted the store and they advised us that the driver's car broke down and that we should wait until it gets fixed. We said that we didn't want to wait for a pizza that would be already cold by the time the car got fixed and we were offered a fresh pizza delivered. At 9.45, the order was finally delivered, to the wrong apartment door though. We also got a "bonus" from this place! A bag with dirty socks and a can of pop that we didn't order. I wish I was joking, but I'm not.

UPDATE: Uber Eats refunded the order in full.

We ordered a pizza yesterday which costs about $63 for Christmas Eve. We ordered it at 6: 30 P. M and make the delivery time 10: 00 to 11: 00 P. M but till today at 1: 00 A. M (December 25,2022) it never came. We asked for a request to see what is going on but got nothing. We also contacted the place (we contacted the place before it closed) we get it, it's Christmas Eve. It might be busy but at least give us an update or call that you won't be able to deliver and we'll just cancel our order. We paid through ubereats and it keeps saying that it's arriving soon between 11: 15 to 11: 35 P. M but it never came, we also came down to the first floor or lobby just incase but we got nothing. Not even the app has an update saying someone has our order, it doesn't say who got our order or who's bringing it to our house. We choose the delivery to be at our door but no one came until now. I hope you guys get better at this. (This is my experience.)

I knew when the box weighed more than the pizza, I wasn't getting much. Asked for it well done and nothing was done well. Overall thumbs down on quantity and quality

I just discovered this place and I love it. They have amazing quality pizza and even more amazing service. I have ordered 2 pizzas here in the span of 3 weeks and both times the service from start to finish was great. Also love the open kitchen that is super clean. Please try their signature pizzas the toni roni is really good and the honey heat is