Plaza Nissan

We just purchased a used Toyota Rav4 from Plaza Nissan and the experience was very positive. Would like to thank Andy for his attentive and professional assistance and Tim for his honest and straightforward presentation of all our financial options. Well done to both of you. Thanks Greg and Lori brown

My experience at Plaza Nissan was excellent. In and out with no issues. Very seamless. Also, received a free car wash.

Thanks for the excellent service!

Excellent customer experience each time I visited. Ian is very professional, friendly and always made sure any issues are handled and resolved on a timely manner. I highly recommend plaza Nissan

Plaza Nissan is a great place to buy and get good service. Wholly recommend if your lookin for either.

Amazing experience with Chris and Kevin! Thank you for your help and straight forward, honest approach.

I am purchasing my second vehicle from Plaza Nissan and only have good things to say about them. All staff were incredibly helpful, even the sales guys we were not dealing with answered our questions and provided even more information for us. There was no pressure to make a decision on the spot. I would absolutely recommend purchasing a vehicle here.

I have been going to Plaza Nissan for years.

Always very pleasant and friendly.

Ron in service department is always welcoming and courteous honest about the diagnosis of our cars we have been dealing with this dealership since 2017 I highly recommend when purchasing a car ask for Patrick concerns about your car talk to Ron and you will be pleased

Just utterly delightful, getting wife’s all EV Ariya via our man to got to Andy Hudson! Number 4 for our family is in the books

I was visiting for service due to a Nissan recall and it was performed quickly and efficiently luckily no defects found. Thanks to service staff Ron took care of the process great job.

I arrived for my 8: 00am appointment at about 7: 50am and was attended to immediately by the service team. I was there for an oil change and was told that it may take approximately one hour or so. I then made my way to the waiting area and had a coffee, and by 9: 10am my vehicle was ready and waiting. I was very pleased with the prompt and friendly service I received and had the rest of the day to take care of the details on my agenda.

Warmly greeted upon entering and promptly taken care of. Staff were warm and friendly. I decided to wait for my oil change to be completed. Waiting area was clean, confortable and complete with complimentary beverages and snacks.
Service was completed in less than an hour. Vehicle was returned to me cleaner than it was when I handed it over. Nice touch and much appreciated! Also received a free car wash voucher for SUDS.

I had an amazing experience with Holden as my sales rep. He helped my husband and I narrow down the perfect vehicle our new Nissan Rogue. He was very patient and knowledgeable on the features and he’s down to earth and super nice. Definitely go look for him if your trading in or buying a new car.

I had an amazing experience with Plaza Nissan and working with Andy. He went above and beyond with the purchase of my Murano. I couldn’t be any happier!
After purchase I ran into a predicament picking up the vehicle so he took the time out of his busy day to bring it right to my home. Andy was incredibly friendly, helpful, knowledgeable and great with communication. I even ran into a friend at Plaza Nissan who just purchased a 370 from Andy and it wasn’t their first with him. I’ve recommended him to friends and will continue to do so. Highly recommend! Thanks Andy!

Holden and Vladimir were incredible! I will definitely be sending family and friends to Plaza Nissan!

Andy, Brennan and Vlad did an amazing job helping me purchase my new frontier. I couldn't have worked with a better team.
Thanks guys for all your help.

My experience with Plaza Nissan began in 2017, when it was time to find another vehicle at the end of my lease term I was a skeptical customer and unsure of my options. I worked with Holden and the second time around, ready to trade in, As I was cutting it close to the end of my lease, Holden remained professional and understanding in my situation and found us something my family needed! He was Thorough in assisting me with all the new bells and whistles. All the fine print and details were a breeze in the financing department. I left the lot driving away in our new to us vehicle, confident and knowledgeable that I made the right decision for myself and my family. Thanks for this experience plaza Nissan!

My appointment was rescheduled for another time slot without me being notified. Went at the time that I was given, but I had to wait for more than 2 hours and a half in total for an appointment that usually takes less than 1 hour. Sub contractors doing the scheduling, dealership staff was very helpful.

Great experience with this dealership today. They identified the issue with my car quickly and went out of their way to help me sort everything out. They also have excellent guest wifi and a good space to do my work while I waited. They also offered a shuttle option as an alternative for waiting. I will definitely use this dealership again in the future.

We had called 9 dealerships in a day. We were looking for a 2022 Rogue and it seemed like it was impossible, every dealership said they didn't have any. Chris Hughes made it happen! He understood our frustrations and went out of his way to get us the vehicle we were looking for. He made our Car shopping experience fun and relaxed. Vlad dealt with our Financing. He is very approachable and kind. Any question we had he answered. We picked up our 2022 Nissan Rogue Platinum yesterday. Chris stayed late so that we didn't have to wait another day to get it. He set up my apple car play, explained all of the features the car has. He took a drive with us to ensure that everything functioned the way it should. He answered every question we had. Chris made our car shopping experience so easy. Thank you Chris!

I recently purchased a 2021 Nissan Rogue from Plaza Nissan. This is my second time purchasing a new vehicle from this location and as always the service was incredible.

The entire team was friendly and welcoming. I personally dealt with Andy, who’s customer service went above and beyond my expectations. Andy took the time to ask the right questions and find out my wants and needs in a new car. He took me on multiple test drives, explaining all the features and benefits of each SUV I was interested in. Once we found the perfect SUV, Andy ensured I understood how to use all the features before driving off in my new car. The most enjoyable part of this experience was Andy’s energy, enthusiasm and genuine passion. I highly recommend asking for Andy when purchasing your next vehicle!

I requested a new key for my vehicle, I was never told that the FOB did not come with a key nor was I offered the key separately. When picking up the vehicle, Ian told my wife that they would get a key cut for the next day at no charge (Thursday). I called Ian later in the day, and he told me he had admittingly forgot about the key. He told me again he would take care of it the next day. My wife called early Friday so as to possibly have to remind Ian that we need a key cut, only to find he is off sick till and will not return until Tuesday and he has not left ANY info with anyone in the building. We are also told that the key cutting machine is broken, which has not been mentioned at all until this time.and to contact Ian Tuesday when he is back in. Tuesday comes, and we find Ian is still sick, with what i can only assume is COVID related, My wife calls someone in parts explaining whats happened. He tells us he will get a key cut that day (this is now Tuesday) and was willing to even offer a shuttle to pick it up and drop it off. We let him know we did not receive the physical key, but only the FOB (Lucky for Nissan to save a shuttle trip!) We were even running errands and offered to pick it up when it was ready. He was also trying not to mention the broken key cutting machine, and seemed surprised that we already knew of this info. We heard nothing back that day. Today is now Wednesday that I type this. This morning my wife called Nissan, again, and had been confirmed of Ian's sickness and that because he told us there was no charge there needed to be some form of special permission needed (again, not mentioned in the previous week) and that Nissan was going to get a key cut at Toyota. There was a serious lack of communication here, especially with me, the customer here.

I have been a service advisor for years, and it seems we were giving the run around. I know things can happen and mistakes are made, which is why we are accommodating. This would have been a 5 star if not for the feeling of being lied to and forgotten.

New review (2022-07) :

Now they've added me to their newsletters despite unsubscribing to all the previous emails I never subscribed to. I would avoid even contacting this place. They're just spammers.

Review from 2022-05:

Try to message them and get nothing back but automated responses that don't address the questions. They even come with unsubscribe links even though I never subscribed to anything? Clearly don't care about customers if this is how they work.

My brother recently purchased an Altima from Andy as a surprise birthday gift for me. My understanding is this took months of back and forth to try and make it happen in time for the big day! THANK YOU Andy for going above and beyond. It was a pleasure to meet you - you were just as excited about it all as I was!

I live in Calgary and purchased a new Altima from Andy for my sisters birthday. Andy went above and beyond to make this a seamless process. He also decorated the car for my arrival to pick it up. I would not hesitate to recommend Andy. Overall impression of the dealership was friendly and helpful.

I had an amazing experience at Plaza Nissan. Vlad and Andy both are great sales people. A very friendly and fantastic experience. I couldn’t be more happier with my new vehicle and I can’t wait to give it the home it deserves! Thank you Plaza Nissan!:) Would go back myself, and recommend anyone there in a heart beat!

Great place to get a car if you're looking! My guy Andy got me into an upgraded Nissan Kicks and absolutely love the car. Look for Andy if you're visiting and tell him I sent you.

We've been dealing with Andy for a few years now. This is the 3rd Nissan he's put us in, and I'm always impressed by his professionalism and honesty. Even with manufacturing and delivery delays on our new Rogue he went out if his way to make sure we walked away satisfied customers. Highly recommend!

Plaza Nissan is like home and everyone who works there feels like family. I've bought my last 3 cars there and never had any major issues. And if an issue does happen (very rarely), as no one is perfect, they rush to correct it immediately and I have never left the dealership unhappy. The staff are very knowledgeable, try to save me money at each visit and are so friendly and always smiling. It's almost time to buy a new car and I've been looking at other options, just to try something different and not because I'm not happy with Nissan cars (on the contrary!) and I've been feeling guilty about it. If I do decide to go somewhere else, I'll miss these guys and gals!

I am absolutely discussed with how they have dealt with my mothers situation she had an appointment for a tire change however she noticed her air bag light had come on so when she arrived there she mentioned she needed them to please look into it. They advised they did not have time when she was there around 11: 30pm when they said they were done. A hour and half later, they said they may be able to look at it later on in the day if she wanted to hang around but could not guarantee they would so they want someone to sit around and wait for something they were not sure they would do. This should have been a priority due to a safety issue. But they okay sending someone driving with this on. They had nothing but excuses the manager also said my mom did not tell them about the light which was a lie it was the first thing she told them about. The manager Ron says to her it is a he said she said thing. HMMM They even told her that they were not sure if it was just a passenger air bag or both and if there was an accident if it would work or not but could not care to take a look at it. Glad they feel this is okay to have someone drive around with this. Absolutely discussed way of handling this situation will never ever return to this Nissan or buy one have totally turned us away. To bad you have an amazing sales person

A few weeks ago we had the pleasure of working with Andy Hudson to purchase my wife a new car. Andy took the time to listen to everything she required and then he worked very hard to work with in her budget. Andy made the experience for me and my wife. We love our new car thank you for all your hard work Andy

I recently purchased a Nissan Kicks from Plaza Nissan Hamilton and the salesman Andy gave excellent customer service and advice.
We were looked after from start to finish by Andy and Marco at the dealership.
I mentioned a television programme I liked and Andy made us a custom sold sign which was brilliant and entertained our kids.
All in all a great experience which went very smoothly - I would 100% use this dealership in the future, and a big part of this would be thanks to Andy and his team.
Loving the drive:)

2nd time dealing with Andy Hudson; it was top notch service. I told him what vehicle I was looking for; got back to me quickly with options. Made the whole experience easy and efficient.

Great experience… keep up the good work

Where do I start. I have bought several vehicles, and had both good and not so good experiences but this takes the cake (chocolate of course).

Looking for your dream car has gotten quite hard since Covid. Plaza Nissan made this experience not only painless, but FUN! There are not enough words I can say about Joe, Andy and Marko, but y'all are a dream team!

Fast, knowledgeable, efficient and genuinely friendly. Everything went as smooth as butta, and you took the stress out of buying a new vehicle for me. I can't thank you guys enough ️️️

I bought a Nissan kicks from a different dealer, but I live in the mountain area, found out that I had some issues with my warranty in service date. Mr. Ron, service advisor at plaza Nissan handled this complex issue in a very simple way and fixed my problem. Also had some issues with the New vehicle he took care of it. I definitely give a 5 star to Mr. Ron, very professional, polite way of handling customers. If there is delay more than expected they provide courtesy shuttle, and not make you wait for hours. Keep up the good work sir.

Came to service my brakes and they did an amazing job! Corey is incredibly honest and a great guy. Would recommend this dealership and will be definitely coming back.

I recently purchased a new vehicle at a awesome price point from an amazing salesperson Kirk Simon. He made the process of purchasing a vehicle very easy. He was very friendly, outgoing and very knowledgeable about the vehicle that I was interested in. He answered all the questions about the vehicle. He did a rundown of all the functions and features of the Rogue Platinum that I purchased. He introduced me to the sales manager, finance manager and to the service department. All the department personnel that I met were very friendly. The finance manager went over all the aspects or the financing and warranties about the vehicle. Everyone at Plaza Nissan is friendly and knowledgeable and dedicated to providing excellent customer service. They have surpassed this level of excellence. I am definitely telling all my friends about this dealership. Keep up with great workmanship and the excellent customer service. You guys are the best!

Great experience! Called last minute for an appointment, and the team was kind enough to squeeze me into their schedule same day. Tim gave me awesome service. Way to go!

I have a 2018 Nissan Frontier brought it in 1st time didn't diagnose the obvious problem that the clutch fan was gone by the super loud noise the clutch fan made and the Dealer manager went as far to say his truck makes the same noise and sent me on my way just embarrassing. Then brought it in a second time not only didn't they fix it the also charged me for diagnosing the problem they aready new. Truly embarrassing. If you don't mine being taking advantage of use Plaza Nissan.

Excellent service from Andy. Very good at explaining everything and reviewing documents and detailed demo of the features when I picked up my new Rogue. I am very happy with the service and would recommend Andy to friends and family.

Andy Hudson the sales representative I dealt with went above and beyond. Kind and understanding customer service and helpful with all the questions transferring to my new vehicle. Definitely recommend.

We had a wonderful experience with Andy and Branden at Nissan. We are so happy with our gorgeous new car! Thank you so much.

Highly Recommend! I had the most amazing experience purchasing my first car with Andy Hudson. He was so understanding and was so knowledgeable about everything, even about cars that weren’t a Nissan. He made you feel very comfortable and did not make you feel that you had to get the car right there and then. He was very kind and very helpful. He made my first experience very memorable and easy. Would definitely recommend anyone to go to him to buy a car he will make you feel like family. Even after picking up the car he said I could message him at anytime incase I had any questions about the car!

I have been a client for 24 years and have purchased more than 7 cars
What can I say great people
Thanks Brandon and Paul

My sales consultant, Andy Hudson, was the utmost pleasurable person to deal with, very easy going, friendly and funny but at the same time very knowledgeable. This was the first time for me buying a brand new car and Andy made it such a special occasion for me. From the minute we entered the doors of the dealership the entire staff and atmosphere was very welcoming. The financial services manager, Marko Vidovic made the loan process very easy. It was not the "typical" car salesman stereotype. The entire process was easier than buying groceries. I strongly suggest calling Andy Hudson for your next purchase vehicle purchase. I love my Nissan Kicks.

Battery in my key fob needed replacing but didn't work after a new battery was put in, so I spoke with Cory and he was super helpful and got me back on the road. Thanks so much!

Second purchase with Plaza Nissan. We had Andy assist us, and he was amazing. He understood we were on a budget, and with out judgment or being pushy (which can't be said for everyone there) he assisted us in securing a new vehicle that works for our family.
We love our 2021 Rouge, and recommend asking for Andy next time you're there!

I was very pleased with the service at Plazza Nissan. I had Andy as my sales rep and he was fantastic. He went above and beyond my expectations. I absolutely love love my new car!

I have never had such a wonderful experience buying a car and it is all thanks to Andy! He went above and beyond from the moment I made an appointment to after picking my car up. I feel comfortable to say he was a part of the reason I bought it right then and there. He helped me make an informed decision with no added pressure! I am grateful for how attentive he was through every step and I am so pleased by every instance I've had with the dealership so far. Everyone is so kind and willing to help!

Thank you Cory, (Tim, is it? - who answers the service dep't phone), and the entire service team for such fantastic maintenance service on my Sentra - today, and in the past! I really appreciate!)
Cory is always honest, dependable, efficient, and has the best customer service personality! I trust him and his team, not only to get the job done, but to get.it.done.superbly.well.every.single.time!
Bravo!

Recently got a new car through Plaza Nissan. Our salesman, Andy, was a great guy and made the experience very enjoyable. Not only did he bring our new car to us, but he filled the glovebox with candy. Would recommend anyone going to Plaza Nissan to ask for Andy!

Have the most amazing of service experience, usually its very transactional but my experience so far EVERY service for the past 2 years has been EXCEPTIONAL with Corey. Amazing Gentleman takes his time to not only explain details of your car but also maintenance tips and will literally TAKE CARE of you and your car while you're there. Will answer all your questions patiently and informatively which is the best part because i want to be a informed customer and Corey makes sure I always walk away with a satisfied smile. Will always get serviced here for the trust and peace of mind i get from here. Thank you.

Holden Fritz went above and beyond to get me the best deal possible. He made the purchasing process very smooth and not stressful like other dealerships His service is phenomenal. Very recommended and honest person. Thanks again.

BUYER BEWARE:
My brother purchased a truck from this dealership. The truck was delivered with the tires deemed unsuitable to pass a safety on the truck and after multiple calls and emails to have the issue resolved, it is still left months later with absolutely no response or resolution.

Additionally, he is now experiencing an engine ticking (which he purchased a warranty for due to past experience with engine problems on 2015 trucks) that the $2300 warranty only covers up to $3000 on engine work. This was not disclosed at the time of sale, had it been, he would not have purchased this warranty as it is useless. It was also not disclosed that the use of the warranty at other dealership locations was only applicable at an additional cost, rather it was communicated as though that was included in the cost that was paid.

Looking back on the transaction, my brother was also told by the sales representative that someone else had put an offer on the truck, forcing my brother to pay more. Seems like a fishy sales tactic to me.

It would appear as though this is a very shady run business that won't bother with you once they've got your money. Don't bother doing business here, there are plenty of other dealerships that will take care of you hassle free post-transaction.

From the moment my wife and walked into Plaza and met Andy Hudson we were sold and this 2019 is our third Nissan
the last two from him and if things go really well, we'll be back. He;s friendly, knowledgeable and always polite and a great family man.

Amazing experience with Plaza Nissan! Holden helped me find the perfect car for my budget and made what can sometimes be known as a stressful experience seamless and comfortable. Thanks!

This dealership has let me down 1 too many times. Sales was dishonest with me, I tried to buy locally having just moved out this way and was forced to go back to my previous dealer. In regards to service, for an oil change told booking 20+ days. This place isn’t for me, no one was unpleasant, just not impressed

As a first time customer of Nissan I could not have been happier with the treatment I received from the first day I came to the dealership to look at cars to the day I drove my new car home. I was taken care of by Shayne, who was extremely helpful, knowledgeable, and made the process of leasing my first car easy and stress free. Although I looked at different cars and visited other dealerships, Shayne was the only one I felt was truly listening to what my needs were in a vehicle and not just trying to push for a sale. I would highly recommend Plaza Nissan to anyone considering purchasing or leasing a car.

I recently leased my new vehicle from Plaza Nissan. The whole experience was great, from start to finish and this was all because of the excellent advice and service provided by Patrick Aura. I can’t speak highly enough of his knowledge, attention to every detail and the care that he provided to me in all the part of the process. The other associates I encountered in the dealership were also a pleasure to deal with. I highly recommend without HESITATION that you should visit PLAZA NISSAN and look for PATRICK AURA if you need help about purchasing a vehicle.

I am rating my experience today at Plaza Nissan with 5 stars thank you to Kevin Pereira.

If I were asked to rate any past dealings they would be rated with 0 stars. I purchased my Nissan Rogue 8 months ago and had a terrible first experience. There was a complete lack of communication between departments. It was as if it was their first time selling a car. A few little extras were thrown in for all of the trouble. After this, I decided to give Nissan the benefit of the doubt because sometimes things just go wrong, I understand, that's life. Unfortunately, every single experience since then had been just as terrible as the first. Trying to make an appointment there is next to impossible. The customer service was never helpful, in fact, tried to get rid of me whenever I would call. More then once when I've tried to book an appointment I was put on hold and never transferred anywhere, put on hold then hung up on, or transferred to a department where I left a message that was never returned.

Today when my car needed servicing, I decided to just show up rather then attempt to make another appointment. I dealt with Kevin Pereira who works in Parts and he was informative/honest and it was quite clear he had my best interest in mind. This man deserves a raise. I asked for his business card and from now on I will be contacting him for any of my questions or concerns as he actually has the correct answers and a high level of integrity.

Bought a brand new Nissan Rouge in July 2018. Travis Hollyman was the salesman who assisted us and was great - no heavy handed sales pitch, very up front, even lent us a vehicle to make sure it fit in our garage. He was honest in asking questions regarding our needs to help us decide on the options that we wanted and would actually use.
My only complaint is that a bug guard was to be placed on the front of the vehicle which was not done by the time the vehicle was ready for pickup. An appointment was made to get this done (should be 1 1/2 hrs at most) - wondered around, had lunch and on return, found out the vehicle hadn’t even been touched yet. Finally got the vehicle back after 3 hours but given a discount on service due to long wait.

I went into Plaza Nissan for the specific reason of a used 2018 Jeep Wrangler that I saw parked on their lot. Shayne energetically approached me and asked if he could help me out. I explained my strong interest in that particular vehicle and he welcomed me over to his desk. He stated how excited he was for me to take the Jeep for a test drive because he had just recently had it cleaned! He was very knowledgeable about the car (which was impressive because it wasn’t a Nissan) and educated me on the features before I took it for a drive. He had me pull over on a side street and even took the roof off for me. After the test drive, he did some number crunching at his desk. Unfortunately, the car was out of my price range, so I didn’t go through with the purchase. If and when I am in the position to look into a new car, I will most definitely consider a Nissan (or a car on Plaza Nissan’s lot) just so I can deal with Shayne! All in all, he was such a treat!

I have just bought my second car from Andy in three years and I would go back again for the third, Andy and all the staff at Plaza are always professional, helpful and prompt. Definitely a dealership that I recommend.

Awful experience. Purchased a used vehicle and noted that it was driving funny. My fault for purchasing. I was sold a vehicle that among other things, needed a new transmission! How was this missed? How was this certified and sold? Was it even? I'm no expert but if I felt it while driving, "the experts" didn't. Doesn't say much for the dealership and has certainly left a terrible taste. Took three visits to finally diagnose the problem. Luckily it was covered under warranty. Brought the vehicle in for what I was told was a 2 day job that turned into 2 WEEKS! If you can't service, don't make an appointment. Since then, the dealership has done little to nothing to compensate us for this BIG oversight. Will be the last time I go there. Not impressed at all.

I brought my Nissan Rogue for some concerns and talked to Tim Beechy, a service consultant. He was very professional and accommodating. I also found he is very honest with great customer service skills. I am also very thankful for the shuttle service. The driver was very polite, friendly and have very good customer service skills.

I will bring my vehicle in future for service. Thanks

Shayne Doody helped me with the purchase of my 2018 Qashqai last week.

I showed up at plaza Nissan at 8: 30 pm on a weeknight right before close. Shayne was more than willing to stay late, let me test drive a car, and help me crunch some numbers.the following week we closed the deal.

My experience at Plaza Nissan and with Shayne was great. Shayne takes his job seriously, puts in the time and effort and ultimately lets you make the decision in the end. He's not pushy, just professional. I recommend contacting him when you're thinking of purchasing your next car or even asking some simple questions.

Side note: The Nissan Qashqai is a great vehicle and I would highly recommend it.

Amazing experience every time I go there, Ron always remembers who I am I don’t feel like it’s just another job for them but like I am visiting friends. Always appreciate the shuttle service that is on time and conveniently drop me off home or store.
Thank you for everything I am a customer for life!

Our 3-driver, 1-car household recently found itself car-less! In shopping around we came upon Plaza Nissan. Patrick Aura quickly arranged for us to independently test drive 2 new models. We enjoyed dealing with Patrick, who shared his knowledge with us and answered our questions to our satisfaction. After shopping around a little more we returned to Plaza, since Patrick assured us that he would be able to find the car that met our needs. Got a great deal! Patrick arranged for delivery on a day/time that met our schedule, with his polite and customer-focused manner shining through. I've added Patrick to my contacts and would strongly recommend him for anyone looking to purchase a car.

Great Dealership and sales department i have bought two new vehicles from Patrick in less then a year, fantastic easy experience, would recommend to anyone looking for great customer service and knowledge, I personally dealt with Sales Manager and Finance Department, very professional and respectful, great place to deal with, thanks again for the great experience

I recently purchased a new Nissan Versa Note at Plaza Nissan and I found the service to be very professional and thorough. Andy and Jennifer were very detailed and helpful during the entire process. I would definitely recommend Plaza Nissan to family and friends in the future. Thank you for a great experience!

$261 for 32000km service on micra with multi point inspection? My mom got taken advantage of

Check other Nissan dealers in the region should be $100
-

Only 3 items are on the list for 32000km Micra service from Nissan
Oil and Filter
Rotate tires
Replace brake fluid

What was done
Brake service and oil change $291
Brake fluid replaced $106
Alignment $124
Air filter replace $38
Total price $643 with taxes for 'regular' maintenance on a Micra

Recommend checking the maintenance guide first and checking prices with other dealers, the alternate one I called was surprised.