Plumbing Centre
8 reviews 2372 Barton St E, Hamilton, ON +1 905-560-0061 plumbingcentre.com suggest an edit
27 April 2023 16:33
Drove over an hr today specifically to check out the Plumbing Centre as it's advertise on TV often.
Totally prepared to buy a toilet TODAY for our current complete overhaul bathroom reno.
We don't have a lot of time in our day, so taking a couple of hours out to go look, touch and feel and get the job done was the mission we needed to accomplish today.
It didn't happen, why? Well read on!
Looked at the many models and had a few questions, no one came around to ask if help was needed, went looking for someone and FINALLY found an employee.
The employee, don't know his name but was RUDE and not at all interested in helping out.
Every time my husband asked a question, the employee's answer was curt & abrupt, he kept repeating he couldn't do anything for my husband if my husband didn't have the measurements from the wall?
The employee said there was no use in him even wasting "his" time to help my husband out if my husband didn't know the measurements from the wall?
HELLO Mr. Smart Mouth, it's a reno, we can put the toilet where ever we want, we are not replacing a toilet, we are renovating the entire bathroom! Measurements are not an issue for this!
Not only did this employee not want to help, he pretty much confirmed he wasn't interested in helping at all.
Now my husband is pretty handy and pretty smart when it comes to this kind of thing, for an employee to "assume" like he did, and belittle my husbands question or knowledge was pretty bad.
We will never go back to that store again, someone else can sell us a toilet, a bathtub, taps, the list goes on because clearly Mr. Smart Mouth knows it all.
PS - we would have spent any amount of money on a toilet if you had what we wanted, customer service gets a BIG ZERO today!
Totally prepared to buy a toilet TODAY for our current complete overhaul bathroom reno.
We don't have a lot of time in our day, so taking a couple of hours out to go look, touch and feel and get the job done was the mission we needed to accomplish today.
It didn't happen, why? Well read on!
Looked at the many models and had a few questions, no one came around to ask if help was needed, went looking for someone and FINALLY found an employee.
The employee, don't know his name but was RUDE and not at all interested in helping out.
Every time my husband asked a question, the employee's answer was curt & abrupt, he kept repeating he couldn't do anything for my husband if my husband didn't have the measurements from the wall?
The employee said there was no use in him even wasting "his" time to help my husband out if my husband didn't know the measurements from the wall?
HELLO Mr. Smart Mouth, it's a reno, we can put the toilet where ever we want, we are not replacing a toilet, we are renovating the entire bathroom! Measurements are not an issue for this!
Not only did this employee not want to help, he pretty much confirmed he wasn't interested in helping at all.
Now my husband is pretty handy and pretty smart when it comes to this kind of thing, for an employee to "assume" like he did, and belittle my husbands question or knowledge was pretty bad.
We will never go back to that store again, someone else can sell us a toilet, a bathtub, taps, the list goes on because clearly Mr. Smart Mouth knows it all.
PS - we would have spent any amount of money on a toilet if you had what we wanted, customer service gets a BIG ZERO today!
27 April 2023 12:46
Looked at every major store for a kohler replacement cartridge for my tap. Happened to drive by and stop here and they actually had it. Weekend saver!
12 April 2023 7:53
Great customer service and knowledge! If you are stuck in a plumbing project, these pros will help you.
08 April 2023 10:56
Plumbing Center is a great store for both basic plumbing supplies, high end plumbing fixtures and free advice. This is a family run store that's been around forever and is always busy. People that know, come here to shop, not the nearby big box stores. Ignore the negative reviews, have patience and a sense of humor.
19 March 2023 23:30
I went to the plumbing centre to get a cartridge for my leaking shower. Joe Chohan asked me what the problem was and looked at the cartridge. He knew it was the seat washer and not the cartridge which was the problem. Sold me the right part and 10 minutes after getting home the shower worked perfectly.
06 March 2023 12:22
Excellent customer service. Will certainly be back for any other plumbing needs. Staff were beyond helpful and extremely knowledgeable.
02 March 2023 14:20
WOW! After a referral from a random customer at Home Depot in Niagara Falls we were told to come here. Roy was able to help us with a Moen cartridge (40+ yrs old)
His expertise and experience made it possible to have a functioning tap that now doesn't leak! THANK YOU ROY!
His expertise and experience made it possible to have a functioning tap that now doesn't leak! THANK YOU ROY!
14 January 2023 16:42
I found everything I was looking for.
The service really nice the guys in there are really friendly and helpful good experience
The service really nice the guys in there are really friendly and helpful good experience