PODS Moving & Storage

Please do NOT waste your time with them. I booked a pod three months ago, and 12 hours before delivery, they cancelled without any apologies. We had booked movers and prepaid for their services. Highly unprofessional and unreliable. Please don't waste your money on them.

Great online booking for delivery and pickup of the POD. Easy and convenient!

What a horrible inconvenience experience. One star is being generous. I recommended a family member to use Pods moving and storage. They were moving from Brampton to the Kitchener Waterloo Guelph area and had not found a house yet so I suggested they store the storage container on my driveway. Specific information was provided to Pods staff and also on the application as to where and what side to drop the storage container. I myself have used Pods numerous times and I am fully aware of how their lift system works. I understand Pods will not drop off their container on a driveway with other obstructions. I have a very long driveway over 60 feet long and requested the 16 feet Pod storage container to be dropped off on the right side of the driveway with more than 30 feet of space for the driver to work with. There was a vehicle on the right side of the driveway and it was not in any shape or form in the way of the driver executing the simple instructions. The average driveway is 20-25 feet long. The driver took it upon himself and dropped off the storage container where he was instructed not too with no consideration of how it might affect the owner of the driveway. A company with good customer service skills would have called the customer and discussed the obstruction the driver claimed was in his way. When I called them on their mistake they informed me they could not rectify the issue and the person's name on the application have to call-which was understandable. I called my family member and she quickly called them. Customer service admitted the container was placed on the wrong side and she will schedule for it to be relocated first thing the next day- in the morning. Next day we called after 1pm as no one showed up and we were informed the storage container could not be relocated until the 20th of June. Pod dropped off the container on the wrong side of the driveway 12th of June and added they were too busy. The payment for the container rental, drop off and etc was scheduled to occur on June 12th, they debuted the account 3 days in advance before the scheduled date. But it's not a priority for them to rectify a mistake they caused? Definitely will NOT be recommending or using them again.

Pods advertise they move across Canada. But they won't move a container from Oakville Ontario to Chatham Ontario. They said the summer is busy for them and Chatham is not in their delivery area at peak times. People move in the summer.

Seamless experience requiring two separate 16' PODS delivered/picked-up on different days, then re-delivered to my new address both on the same day, only to be picked up for final removal on a later day. Used both PODS for a total of less than a week and entire turnaround from initial delivery to final pickup was less than 7 days. Perhaps pricing can be pro-rated rather than based on a month minimum rental if not needed. We paid $1500 down from $2200 with various discounts. Driver Robert was exceptional as was the senior member of the final pick-up. Overall, top-notch service and products!

Super frustrating, had scheduled the pod to deliver to my new location today between 11: 45-2: 45 driver showed up at exactly 2: 45 unfortunately I had a dump truck blocking the driveway at the time for 5 min driver did not want to wait and left. Now me And my family are waiting for our belongings including soap shampoo, toothpaste and clothes… will never use or recommend pods to anyone… not to mention that I’ve been trying to reach them to reschedule 4 hours now! Come on now I understand why they have a 3.9 rating