Popeyes Louisiana Kitchen

EDIT DEC 2023: This location has gone downhill since I first posted this review which I didn’t even think was possible. Food is still terrible and undercooked. Don’t believe these 5 star reviews - I’m sure they’re paid for or are written by family/friends of the owner who are trying to make themselves seem better.

Why doesn’t this location have ice for their soft drinks? And if they don’t, then why are they charging me extra for a bottled drink? It’s summertime and I need to have ice. Get your act together please and thank you.

Other than that the service was just ok, food was mediocre. Chicken sandwich had more breading than meat and our chicken thigh wasn’t cooked properly.

Wouldn’t visit again ESPECIALLY because of the ice issue.

The hall was stinky … front desk ladies were rude … seems they need more training for customers services. I would not recommend.

Good environment and customer service, served by Navdeep Kaur, she is very polite. Highly recommend to everyone

Quick service, reasonable prices for your food, the mac and cheese was over cooked and soft but other then that if you like fried chicken it's a great place to go!

The staff is quite friendly at the restaurant and service is incredibly fast as well. I got my food hot and fresh and the front counter person named Zahid made me feel comfortable ordering as this was my first visit to Niagara falls itself, I really did appreciate it. The cleanliness is among the best at this restaurant, I have seen many worst contenders, so I know how important clean and tidy lobby area is for a good customer experience. Overall, one of the best places to dine in Niagara falls.

Great service provided by cashier navdeep kaur, staff is polite and humble, good service, fresh food, definitely recommend my friends

Absolute garbage. Chicken sandwich wasn’t cooked properly and gave me food poisoning. Also the people who work here are very unsanitary- touched the inside of my cup with his bare hands. So disgusting. Do NOT eat here.

Navdeep provided with a very warm welcome her way is taking made me feel comfortable and a sense of belongingness in the place.

The ambience was really good. The staff was really nice and warm. I really liked the services provided by Ramneet kaur

I love this Popeyes!
The employees are always so kind
Efficient with my order and as quick can be
Anyone who visits this Popeyes —- knows it can get quite busy.

Even during those moments when the lobby is filled and orders are coming in through their delivery systems

They remain professional, friendly and continue to provide fast, fresh, delicious quality chicken

Such delicious chicken. It was fast and friendly. And the kind service from Ramneet was amazing.

Amazing stuff and great food. Always served with a smile. I strongly recommend this restaurant.

I enjoy Popeyes but this location should be avoided because of the service level. The cashier over charged but did correct it but not without giving attitude. The food preparation took an inordinate amount of time and the sandwiches were just thrown together and ended up in a mess when we tried to unwrap them. The sandwiches were good but everything else was disappointing. My overall impression is that this location performs to the level of serving tourists that won't return. I, for one will not return to this location.

Manager is really good…. The way she took my order and the service provided at closing time is really impressive….

The service and atmosphere was great but the food GAVE ME FOOD POISONING. The first time i went there they tried to serve me nuggets in my sandwich instead of tenders. And now i went again today i came home and threw up twice and my stomachs been hurting.

Just a little shout out to Popeyes at Lundy’s Lane. My first choice for chicken. Staff greet you as if you have come home, they are so friendly, chicken is always fresh and delicious and cleanliness is a top priority. Check them out!