Popeyes Louisiana Kitchen

During my visit to Popeyes yesterday with friends, we enjoyed the good food and pleasant atmosphere. However, our experience was marred by the behavior of the staff member who took our order around 10: 30 PM. She appeared disinterested and was somewhat rude when I politely requested to add an extra side dish to our order. Additionally, when my friend inquired about available side options, the staff member directed her to check the screen herself, lacking helpfulness. Despite our calm demeanor while ordering, the attendant's demeanor remained unpleasant. While acknowledging that everyone has off days, her attitude was disappointing and could have led to a less enjoyable experience for others less patient. Despite this, overall, our experience at the restaurant was enjoyable.

Not great. Ordered sodas with the meal and got carbonated water instead. Tenders were suppose to come with sauce, but didn't receive. Food was so, so.

Visited the store, lady at the front seemed not interested at all. Did not feel welcomed! A smile or providing info on the menu is free, servers should learn! There was a Monday special that I saw after exiting the store they front counter help did not say anything. The two ladies were more interested in their personal conversation then the customer

Food was delicious and well cooked. I highly recommend chicken sandwich, working staff were polite, courteous and quick in service. A must go for quick and delicious food.

Ordered 3 piece chicken combo looks like they had left over chicken from weekend smells bad & blood worst customer service

Great staff, fresh chicken and Quick service.front cashier dikshah was super nice and paitence as my kids made it difficult to place an order!

It was really good location for me to eat fried spicy chicken. Very nice staff and location too. I went there many times this location but for last i was really impressed with food and management. I heard Manager is changed now so there improving service and food Quality. At the end i was really good time with friends to spend your valuable money at right location with tasty food. I loveeee spicy chicken sandwich.

I ordered 16 pcs family meal. The size of the Chicken legs was a bit big with my thumb! I asked the girl if its the regular size of a chicken legs and she said said it comes in different sizes but this small? Its really substandard chicken size! 16 pcs chicken and it fits in 1 box so imagine how small the chickens are.

Well I was a regular customer here but now I think I would come back here. The person who took my order was continuosly touching her clothes and hair and then went to make my food without washing her hands. I was stunned when I saw that she didn’t even wore gloves while preparing my food. This is totally unacceptable

I recently visited Popeyes Chicken with high hopes for a satisfying meal but ended up deeply disappointed and frustrated. My experience was marred by multiple issues, ranging from receiving cold chicken to encountering rude service. Needless to say, I will not be returning to Popeyes and will be exploring other options for my chicken cravings.

Upon ordering a 16-piece family meal, my expectations were for a delicious, warm feast. Unfortunately, that was far from reality. Out of the supposed 16 pieces, I was given 10 pieces of cold chicken. Dissatisfied with this, I kindly requested the employee to avoid giving me cold chicken when she was preparing the remaining six pieces. However, despite my explicit request, I was still handed more cold chicken. This lack of attention to my request demonstrated a clear disregard for customer satisfaction.

To make matters worse, the customer service I received was abysmal. The employee responsible for serving me not only failed to meet my reasonable request but also displayed a rude and unprofessional attitude. Even before I approached her about the cold chicken issue, she gave me dirty looks, which was both uncalled for and disrespectful. Such behavior from an employee is unacceptable and reflects poorly on the overall customer experience at Popeyes.

Additionally, the composition of the meal was highly unbalanced. I discovered that my box was filled predominantly with drumsticks and wings, leaving me feeling cheated in terms of variety and value. The lack of assortment in the chicken pieces further added to my dissatisfaction with the entire experience.

As someone who had planned to celebrate a birthday party with Popeyes Chicken, this experience was not only disappointing but also left a sour taste in my mouth. I expected a reliable and enjoyable meal, but instead, I received cold, inconsistent chicken, encountered a rude employee, and faced an unbalanced distribution of pieces.

In light of these significant shortcomings, I will not be returning to Popeyes. Instead, I will be exploring alternative options for my chicken cravings, such as Mary Browns or churchs chicken.

Popeyes has failed! To meet the basic expectations of a customer, and I cannot recommend it based on my personal experience.

I wish I could say any better but It is very important that this message gets conveyed to the owner of the store. It was my sister in law's first day at work, it is very sad and unfortunate to say how she got tortured and mistreated at work. An employee name Raman (Store Manager) was training her and she was using very abusive and unprofessional language. One should never cross line and stay respectful to new staff no matter how experienced you are. Due to such rude employers/managers the new comers are even afraid to join the work as well good talent gets wasted. I urge to the owner to train the staff again so they behave well. Otherwise how they behave to the new staff, they will do same to the customers. STOP OVERULING JUST BECAUSE YOU STARTED THE JOB BEFORE AND GAINED A LITTLE EXTRA EXPERIENCE. USE YOUR KNOWLEDGE AND SKILLS PROPERLY TO HELP OTHERS GROW. LEARN TO SET GOOD EXAMPLE, DONT BE A BAD INFLUENCER

I ordered lunch now at the Popeyes on Wilson street near the CIBC bank today 6/6.2023 1: 33: 25 PM, 1 combo 3pc chicken, and lunch was ruined all 3 pcs were stale couldn't even put in my mouth because of the horrible smell, why are you selling poison to people, if the chicken is bad please trash it.

Halal, this seems like a big part of it's success in GTA.but it's important to recognize that the food can leave stomach issues, it's great for a rare occasion, while it's halal and flavourful food just keep it once in a while

I love their chicken. Not greasy, lots of flavour. Good size portions. My husband got the bucket for Mother's Day. He and I had a good feast for two nights. This is the only chicken I will buy.

Ordered a nuggets meal and was not impressed. Firstly, once I placed the order. The cashier went to the back and said something to the cook, as I watched and looked on. The cook was about to take use his hands to put the frozen nuggets in the fryer when the cashier said something to the cook and he took up the thongs to pick up the frozen nuggets. That was one issue I have. Don't these employees have proper training to understand the issue of contamination?
It makes me wonder how often do they change their oil?
And how they handle our food when we are not watching.
These employees need to follow proper protocols when no one is looking not just when someone is watching.
Once the cashier observed I was watching them, the food handling protocol changed. Once I collected the meal and went to my car to taste the nuggets. I was not impressed with lack of flavor again. I'm not sure what is going on with the batter they use to put on the chicken, however it was definitely missing.
If you look sketchy workers and bland food. This place is for you.
Restaurants need to step up as food prices are increasing everyday. Invest in your reputation and consistently produce the same quality and favorable food no matter which location a customer goes to.

My too sense again. These chains need to step up and ensure their quality control people are holding the chain locations accountable to produce consistent good food. Otherwise, it will hit their bottom line. This is a turn off. And I will not be back to this location, first and last.