Pristine Pools - Pool Opening, Closing Services

I work in condo management and they do great work managing our pools and providing professional lifeguard services

Thanks Jackson and team for closing our fiberglass pool and installing the winter cover.
Great job. Looking forward to next season!

I never used this company
I préviously mistake them with a different company in Florida

I had an assessment of a closed, dilapidated pool in a house that my family and I recently purchased. Overall, we were very impressed by the professionalism and thorough dedication that was extended towards the assessment. Shoutout to Raquelle for always being responsive in a timely manner and to Jackson for his extensive knowledge and thorough attention to detail. Thank you Pristine Pools!

Updated June 2023: this is to say, yes, the great service standard continues. Jackson, himself, came down to fix our pool lights today. He is really caring, communicative in the right way, honest, and so good to have on your side. As a matter of fact, starting with Racquelle in the office (prompt, courteous, always helpful) just every one I’ve dealt with so far on that team is stellar. Keep up the good work. In this day and age of “take it or leave it “ customer service, Pristine pools are a standout difference of a good product and customer experience.

Original reviews:

As far as customer service goes, Jackson and the Pristine team are just fantastic. Pristine had done a great job with the pool closing last Fall. This is only half a review, as the Opening service this year (yesterday, actually) could not be completed because a/my filter handle was broken and b/Jackson discovered that there was a bad leak on the filter head and it needed replacement. So, he will come back with the urgently ordered parts and start off our pool tomorrow. But so far, Jackson and his team are thoroughly professional, courteous, friendly, knowledgeable – and their services are very cost effective and probably one of the most reasonable in the region!

There was a delay in finding the handle part for the Hayward filter system, but Jackson actually took the time to come out himself, and diligently, patiently worked rather hard to fix it on what seemed like a very badly jammed head assembly. He just did not give up until it was done – and done properly. Sadly, only to discover on testing, that the entire head was leaking. So, that has been ordered and I am waiting for him to come back.

Jackson is a young man, but his experience goes a long way, and he does know his way around pools. From speaking with him, he has a tremendous amount of commitment to his current roster of customers, and I quote "I’d rather offer better service to 1000 recurring annually than just ok level service to 2000. " That attitude and his tenacity have led to a lot of loyal customers over the years. What's best is when you watch him at his job, you see a man who entirely loves his job, so just does it well. No short cuts there. Jackson is also committed to find the right people for his team, and that is reflected in the overall quality of service.

Pristine's prices are great, work outstanding and customer service responsive and exceptional. They set a gold standard for all pool service companies in the region. Highly recommend.

*I will add an update to this once the job is complete, but even half done, this is very promising. And, BTW, all this in the middle of a rather unfortunate emergency in Jackson's family, as I found out.

Racquelle is always available to respond to any queries and concerns you might have.
I had various problems with my pool this year therefore work with few members of Pristine Pools. All of them were extremely knowledgeable and patient with me. They answered all my questions and even showed me some extra tips.
Without a doubt, I would recommend them as the must go for all your pool problem. Their price is also very competitive.

Pristine pool services are quick and efficient at what they do. I would highly recommend them.