Pro Physio & Sport Medicine Centres Bank

Responding to request for feedback:

The physio interrupted me several times while I was attempting to communicate my condition. It seemed like he was in a rush to get through me to the next person who was already at the next bed waiting. There was a quick glance at my body and an almost instant judgment and direction that didn't help for what I needed it to at all and ultimately made it worse. My story and description was ignored, diminished, and invalidated. The modality of treatment was completely inconsequential. I have since purchased my own accupuncture and stim kit to get breakthroughs I needed to not feel chronic pain and discomfort.

I had the opportunity to undergo a health recovery plan at Prophysio Rehabilitation Center, where I received exceptional care from Brianne (PT), an outstanding physiotherapist. Brianne's attentive listening skills and clear explanations showcased her expertise in various physio techniques. Her personalized treatment approach perfectly aligned with my rehabilitation goals and timeline, effectively addressing underlying related to my severe neck, shoulder, and rib injuries. With her extensive knowledge in chronic pain, musculoskeletal, and neurological conditions, I highly recommend this center and its friendly personnel. Thank you, Brianne, for your invaluable assistance.

Office was clean and staff was polite and friendly, save the front desk clerk. I had an appointment a few days ago and have not received the diagnostic response from the appointment, and the clinic has been unresponsive by email.

Great physio therapists. They solved two serious issues I had over the past few years. I highly recommend. I worked with Ilia Fridland and Brianna.

Wonderful service and great staff. Bhumika was very thorough and helpful, and the rest of the staff were all very friendly and helpful.

Highest recommendation.

I highly recommend this clinic; recommended to me by my son. Physiotherapy for a chronic ankle problem, first; currently back, hip and leg permanent degeneration issues. The front-end staff are awesome: professional, friendly, helpful to no end. Brianne Parnell, my physiotherapist, is professional, knowledgeable, thorough, and super friendly and understanding. Her treatments and recommended at-home exercises keep me working and functioning at a point never anticipated; changed my life. Thank you Brianne and ladies at the front end; you're amazing. Interaction with others on the staff there also lead me to believe that this clinic is the best care for anyone needing it's help.

Ruth McGraw

This is a wonderful clinic! Highly recommend coming here for all your physio needs. Brianne, in particular, is absolutely fantastic at what she does! Big thank you to the ladies at this location, for helping me heal after I was rear-ended in a car accident.

I highly recommend Chris, Brianne, Sylvana and Lee

They are highly professional, knowledgeable and very caring. This team is the one to use to get you healthy again.

The staff at pro physio are so friendly and patient. Chris is my physio and is helping me with my injured shoulder with exercise, needles and manipulation. He understands me as he played volleyball.
I also got a great massage from Kim and i still feel amazing.she loosened my pain and emotions that were stuck. Thank you.

Chris and his team are fantastic. Explains the science behind everything thoroughly and the path ahead to get you healthy again. Highly professional and reassuring. Always trying to accommodate my schedule and very friendly. Would not hesitate to recommend Chris and staff to anyone. Thank you!

Very pleased with my whole experience at Pro Physio (Bank St.). Immediately following surgery, and for about 8 weeks thereafter, Pro Physio delivered top notch service. Friendly front desk staff, high Covid protection standards including mandatory fresh mask at each visit, flexible scheduling, and most importantly, outstanding Physiotherapy. Huge shoutout to Brianne for allowing me to realize the full potential from my surgery through excellent recovery physiotherapy. 5-stars.

I have had the good fortune to use the services of the talented people at Pro Physio Bank St.for extended periods on two occasions in the past couple of years to help resolve some serious shoulder and neck injuries. The treatments, advice and guidance I received were first rate and got me back in the game. They were always respectful, friendly and delivered their services in a very professional manner, with on occasion a much appreciated touch of humor thrown in. Thanks you to everyone involved in my care.

I’ve been going to Chris for over 10 years and I wouldn’t trust anyone else with my health. He has diagnosed issues that even doctors and experts didn’t see until he mentioned it. I highly recommend this clinic and I his staff is outstanding. Both courteous, friendly and efficient.

Ultimate service and results.unfortunately I have become a regular with Chris and Lee and they never fail to provide fast efficient and best of all great results for the multiple injuries and repetitive strains that I have had over the years. They always ensure an accurate diagnosis and plan for the best recuperation and results. I highly recommend Chris to All my friends as he is known and respected as one of the best Physio Therapist in Ottawa

I herniated a disk and it sucks. The therapists and staff are just fantastic. My physio treatment I cant compare how good it is. I highly recommend treatment here.

Started my physio for knee issues and I wish I had started a long time ago because Chris and Leah are fantastic. Not only have they helped me move without the constant pain but also taught me exercises to do at home that really have made a great difference. Highly recommend them!

John J.

After a shoulder injury which resulted in surgery, the staff at Pro Physio on Bank st have been working on me for almost two years. Not only are they always accommodating, their direct insurance payment is incredibly convenient. I have had emergency adjustments needed, and have been able to be seen within the hour of calling! All the staff are friendly, supportive, and most importantly, results are consistent.

Chris, Leah and Vildana are awesome! The atmosphere is very friendly and relaxed. Everyone does their best to make your physio as pleasant as it can be.

Over the last few years Chris Lang has treated several injuries, including lower back (sacroiliac), achilles tendinitis, IT band and hamstring. I have been so impressed with his knowledge of what is happening under my skin. He and his staff have provided me with a range of treatments which have helped me make a complete recovery each time. I am extremely grateful for what Chris has done to help me return to a normal life without pain. I would certainly recommend him.

Excellent staff and very knowledgeable. I have been treated for various injuries By Chris Lang and always received expert care and top-notch service. I highly recommend Pro Physio on Bank Street!

All of the staff at Bank st location go above and beyond to ensure you are taken care of professionally and efficiently always willing to accommodate my availability as best they can. Chris was my physiotherapist and he is very well known in the ottawa area by others in his field and doctors as top notch. He has helped me overcome many sports injuries including achilles, tendinitis and bursitis I recommend him to anyone who is suffering and has pain or discomfort. This place is awesome. Highly recommended!

Great pre-hab before knee surgery from Mike. On another occasion, I got great a shoulder treatment from Minish. In both cases, I was able to resume sports very soon after, thanks so much!

Staff and therapists are of the highest quality! I was in a lot of pain when I first started with Anil and though I transitioned to another therapist, I must say Brianne has only improved on my therapy! My sciatic pain has gone with fewer reoccurrence! Although I live with constant pain, it is tolerable thanks to pro physio!

I have been treated for many injuries over the years by Chris Lang, physiotherapist who has been affiliated with the Bank Street location since its inception. At the outset for each issue (and there have been too many to count!), I was professionally assessed, the results of the assessment explained to me and a treatment plan was put into place. During my treatment visits, the service provided by Chris and the physiotherapy assistants was excellent; the team working there were knowledgeable and always caring and efficient. I have and will continue to recommend them to my family and friends when the need arises for this type of service.

The folks at Pro Physio are so kind and caring. Even with the current restrictions in place, they go out of their way to make you feel comfortable and at ease.
Their commitment to keeping a "Covid free" location is above reproach.
Mike worked and worked with me to get my back to the point where I can walk without pain again. He was patient, knowledgeable and never made me feel rushed. As a senior, that is very important.
I would recommend Pro Physio to anyone. Too bad the stars are only to 5, it deserves a 10.
Jamie Fisher

I have been in the care of Physiotherapist Chris Lang and his team on and off now since 2012. Chris was originally referred to me by name by my GP who said there was no one more effective in getting patients back to health. He was right! Chris helped me in a matter of months return to my normal activities following my L4-5 back issue and excruciating sciatic nerve pain that radiated down my leg. More recently I have seen Chris for knee and L2-3 joint issues and he has helped me to bring back mobility and strength to be able to resume my activity level again. There is nothing fun about being sidelined from what you enjoy doing. Getting the right treatment, at the right pace, ensures returning to those activities in a safe and sustainable manner. Chris and his team are extremely knowledgeable, professional and highly dedicated to each patient and their healthcare and recovery needs!