Procare Pharmacy
11 reviews 2245 Kennedy Rd Unit 3, Scarborough, ON +1 647-352-1111 www.procare-pharmacy.ca suggest an edit
20 August 2023 11:37
Been there 3 times, first time after seeing doctor one of the ladies sitting on her phone waited 10 mins for her to take my prescription then wait another 20 mins for them to slap a sticker on it. 2nd time coming was fine 3rd time they said I had one refill left so I was waiting to see doctor the pharmacist said she will do a request for me it’s been almost two weeks later I came back for inhaler she said the request hasn’t been filled yet which means she didn’t do it, I’ve had request filled from other places within the day for inhaler. Incompetent staff here go elsewhere.
20 August 2023 5:30
I have tried my best to work with them. However I have been given the run around twice now. Originally I would be told I could get my daughter’s prescription same day, by the end of the day. If not it could be delivered the next morning. When morning would come I would only then be informed I would not be able to get the medication until tomorrow, with no room for me to try to be flexible on my end at that point.
I was patient and I waited it out incase maybe I had just given my address details incorrectly or it had been a particularly busy day.
But then we needed a refill and the same thing happened. Before I had gone in in person my mother did for me. So this time to make it easier and hopefully quicker I went in myself and brought the script in in person. I was told again that I could either get it same day or I could have it delivered the next morning. I opted for the morning since I had some other things I needed to do and I count not wait from 10: 30am to 5pm at the pharmacy. Which is how long minimum I would have to wait.
I called near end of day since we did not get the medication by morning and I was corrected again that I had to wait another day, that the driver already had my daughter’s medication but that it would not get to me until the morning. I was hesitant because it needs to be refrigerated but she told me she has put it “on ice” for the night and it would be fine by the next day.
I was really uncomfortable trusting that, I don’t think anyone would want to give medication to an infant that would have no guarantee was even refrigerated, let alone in someone’s car over night. My mother (my daughter grandma) called another Procare a bit closer that we will be switching to and wrote a review about our experience, frustrated that our limited time was spent this way.
Out of nowhere someone showed up and dropped off her medication when we were told we had no other option then to wait for tomorrow. The bag was soaked through with melted ice, and it would most definitely not have made it to the next day. And we would likely have been put through this again to get new fresh medicine.
None the less I got a phone call from a random number, it was Rosette from before who had orchestrated today. She was harsh and raising her voice at me asking that I had got my daughter’s medication, if it was still cold and then she started to yell at me about why I had left that review assuming that I had done so. I was clearly getting overwhelmed so I put the phone on speaker and my mother heard her yelling at me over this and took over for me since I was speechless.
I had not left that review, and I have been quite passive and compliant during all of this and now I was being attacked. Mind you this was at 9pm well after closing hours.
She yelled at, interrupted, corrected and insisted to my mother that she was not calling about the review. As well as the fact she claimed she was raising her voice because she was outside. I am incredibly upset that she was discussing my daughter’s private medical information outside of the office, outside office hours and that she confronted us over a review, while using the cover that she cared to make sure she got a baby her needed medication.
This was incredibly unprofessional and honestly I would have been left in tears if i had heard out her rant. I’m an exhausted new mom and I didn’t do anything to warrant this
I was patient and I waited it out incase maybe I had just given my address details incorrectly or it had been a particularly busy day.
But then we needed a refill and the same thing happened. Before I had gone in in person my mother did for me. So this time to make it easier and hopefully quicker I went in myself and brought the script in in person. I was told again that I could either get it same day or I could have it delivered the next morning. I opted for the morning since I had some other things I needed to do and I count not wait from 10: 30am to 5pm at the pharmacy. Which is how long minimum I would have to wait.
I called near end of day since we did not get the medication by morning and I was corrected again that I had to wait another day, that the driver already had my daughter’s medication but that it would not get to me until the morning. I was hesitant because it needs to be refrigerated but she told me she has put it “on ice” for the night and it would be fine by the next day.
I was really uncomfortable trusting that, I don’t think anyone would want to give medication to an infant that would have no guarantee was even refrigerated, let alone in someone’s car over night. My mother (my daughter grandma) called another Procare a bit closer that we will be switching to and wrote a review about our experience, frustrated that our limited time was spent this way.
Out of nowhere someone showed up and dropped off her medication when we were told we had no other option then to wait for tomorrow. The bag was soaked through with melted ice, and it would most definitely not have made it to the next day. And we would likely have been put through this again to get new fresh medicine.
None the less I got a phone call from a random number, it was Rosette from before who had orchestrated today. She was harsh and raising her voice at me asking that I had got my daughter’s medication, if it was still cold and then she started to yell at me about why I had left that review assuming that I had done so. I was clearly getting overwhelmed so I put the phone on speaker and my mother heard her yelling at me over this and took over for me since I was speechless.
I had not left that review, and I have been quite passive and compliant during all of this and now I was being attacked. Mind you this was at 9pm well after closing hours.
She yelled at, interrupted, corrected and insisted to my mother that she was not calling about the review. As well as the fact she claimed she was raising her voice because she was outside. I am incredibly upset that she was discussing my daughter’s private medical information outside of the office, outside office hours and that she confronted us over a review, while using the cover that she cared to make sure she got a baby her needed medication.
This was incredibly unprofessional and honestly I would have been left in tears if i had heard out her rant. I’m an exhausted new mom and I didn’t do anything to warrant this
22 January 2023 4:28
Horrible service. Annoying customer service receptionist I don’t even know why they hired her, they hire anyone at this point. I wait 2 hours for a 10 second long appointment, I already know what prescription I need and they make me wait 2 hours so they can make some extra money. Unprofessional and a waste of my time
13 October 2022 23:57
The best pharmacist on earth is Ms "Rosette Habib" so friendly so helpful so professional
19 May 2022 19:14
I went there on Monday, April 18 2022 to ask for the covid testing kit.
One of the 3 staffs answered “We have 2 kinds of testing kit, one is free and the other one you have to pay”
I asked what is the difference?
She said, both are the same
I said then can i get the free kit.
She said we’re out of it
You have to pay $45 plus tax to get it
They are so rude, one was on the phone with her boyfriend, other one is playing on the nails
End of story
Never coming back here, rude staff. What kind of pharmacy is this?
Im going to report them!
One of the 3 staffs answered “We have 2 kinds of testing kit, one is free and the other one you have to pay”
I asked what is the difference?
She said, both are the same
I said then can i get the free kit.
She said we’re out of it
You have to pay $45 plus tax to get it
They are so rude, one was on the phone with her boyfriend, other one is playing on the nails
End of story
Never coming back here, rude staff. What kind of pharmacy is this?
Im going to report them!
23 November 2021 5:34
This is the best and most caring pharmacy in the whole GTA. If you get a new medication they always take their time to explain things very thoroughly even when they are busy. Oh and most of the time I will be there right for when they open at 9 a.m. And Rose will have my prescription filled, billed, and I will be out the door before 10 after 9. Unfortunately I have been forced to use a different pharmacy closer to home for now due to an illness and this new pharmacy I literally sat there feeling as if I was just going to keel over for almost an hour waiting for my prescription to be filled. Can’t wait til I feel well enough to make the drive to Scarborough and ProCare pharmacy.
06 November 2021 21:22
If i could give a zero i would. Worst service i've ever received from a clinic especially in the pharmacy. EXTREMELY RUDE AND UNPROFESSIONAL. Go somewhere else if its a serious matter
01 March 2021 0:36
Waited there for 2 hours, they give priority to their old customers who can just walk in. And new people with appointments can just sit there all day like owls.
10 November 2020 16:12
The medical team works directly with the pharmacy staff inside the same clinic. My doctor's prescriptions are sent to the pharmacy electronically, and I have my medication within minutes. They also do free deliveries by the next day. Just today, I needed a prescription refill, so the pharmacy staff Rahim, told Dr. Ramzy to call me for a follow-up, which he did within an hour or so. Then, he sent the prescription to Rahim for it to be filled, and it will be delivered the next day.
I truly appreciate their help, as it saved me precious off-work time, that I can spend relaxing, after treating 40+ hours of physiotherapy patients each week, during the pandemic.
Truly, I feel like I have found my medical team home at this clinic. I hope you will give it a chance despite the reviews, since these may just be one side of the story! Thank you to the amazing team at Pro Care Clinic and Pharmacy!
I truly appreciate their help, as it saved me precious off-work time, that I can spend relaxing, after treating 40+ hours of physiotherapy patients each week, during the pandemic.
Truly, I feel like I have found my medical team home at this clinic. I hope you will give it a chance despite the reviews, since these may just be one side of the story! Thank you to the amazing team at Pro Care Clinic and Pharmacy!
15 October 2020 14:26
I see the staff were not wearing gloves or mask. I saw person was coughing while preparing medicines.
In this covid time, they should take more care.
In this covid time, they should take more care.
18 May 2020 1:54
One of the greatest pharm i been to. Staff is super friendly, and they explain everything to you. Catch mistakes if there are any. Super responsible.