Provident Energy Management

Disgusting company. They threaten to put a lien against your property for not paying your bill for like 1 month. They also lie about heating charges when your heat has been off.

Seriously scum of the earth business.

Kubheran was very patient and he helped me in setting the provident account. He made the process very smooth.

Somya dealt with my issue promptly and was very helpful.
I had been issues with Billing since August 23. Not only did she quickly addressed the problem but also e-mailed me the latest
e-Bill. What a joy it was to work with Somya.

It was easy to call and resolve an issue with my billing.

Kubheran was helpful.

Thanks

Support i received from Surya was excellent today. She is very polite and clarified all my doubts over the phone. I give 5 stars for her. Thanks

Opened my account September 1st and provided my bank account information for pre-authorized payments. Three weeks in, I start getting automated calls requesting for a call back due to billing issues. I called their office three times between end of September and beginning of November and each time, they told me every thing’s fine and the payments would be withdrawn soon. Today is Nov 21 and they have still not taken a single payment out of my account and the automated calls wouldn’t stop. As someone else pointed out, the customer service representatives are either not properly trained or they just don’t care. This company needs to get their billing issues sorted. I will be calling their office tomorrow for the fourth time in 2 months and I’m sure nothing will change.

Open an account is very easy and happy, But it's horrible when you deal with the wrong bills. The builder confirmed the new occupancy date, but they refused to adjust the bill.they Said it's final bill - so it's final.they ask builder to credit back to owner. BUT How can we seperate the bill without any reading information? ! It's ridiculous!
Provident should give adjusted bills for builder and us. It's simple!

Manpreet is very good service. She help me to set up online account and answer all my question very clear & helpful.
Thank you very much Manpreet.

Customer service reps are not aligned with the information they provide. Provident has been providing me with different information every time i call in to deal with a billing problem. It seems their reps are not trained properly. Still dealing with a billing issue after 2 months and after more than 3 reps told me they had solved it and it shouldn't be a problem. Good luck to anyone that has their energy bill with Provident.

I had an excellent experience. The agent Surya helped me to set up my new account and explained me all the procedure details.
They have an excellent customer service team.
Thank you.

It was a pleasure to talk to Somya today. I am trying to figure out a question regarding the monthly statement, her patience really helped, she explained details and provided me with a solution quickly. I am so happy to deal with her, she respected my concerns and we understood each other. It highlighted my day with happiness. Thanks again Somya.

Based on my recent interaction with Somya Sharma, she was an extremely knowledgeable and helpful agent and assisted me with all the processes that needed to be completed. She was courteous and patient with all my queries and made sure I fully understood the information provided. My overall experience was just fabulous and I wanted to express my gratitude for her efforts. Her dedication to providing excellent customer service reflects positively on your company.

I called 3 times only to not get a answer and get hang up on.when i just have a simple question to ask.

Akhil has a very professional manor, he answered all my questions very patiently and directed me to the website for the closing account.
It is a very pleasant experience to talk to a knowledgeable agent.
Thank you
Akhil

Akhil assisted me with closing a previous account and transferring bill payments. He was very quick, knowledgeable and pleasant. My issue was resolved immediately with no follow up required.

I had Manpreet to solve my billing issues this morning. She is patient and very professional in solving the problem for me. She is really a gem in the industry. I will recommend her to any employers looking for a real professional!

Angelica answered all my questions and made my experience with Provident a smooth transaction. Very professional and courteous.
Just the name I needed for the rough day I was having.

Manpreet Kaur, was very professional, efficient, friendly and excellent customer service. She took care of my issue and I was very pleased with her service.
Eden

Customer Service is responsive and understanding. However, communication from the Collections Department could be more prompt.

Manpreet was awesome on phone support. 1st time on 1 call ring the team.she helped me with tenent act information. She sent email to tenant thanks Provident team

Needed help with a account setup for my tenant, Surya helped like a breeze and issue was resolved. Thank you for being so understanding and commitment to customer service