Public Storage

I just wanted to say thank you for the awesome service at this location, the staff are very friendly and super nice. The premises and building are absolutely clean. I had rented a small unit for about 6 months for my business. I would most def come back here again in the future.

The staff was kind, courteous and very knowledgeable. They knew exactly what we wanted and provided it for us. As a longtime customer, they treated me like royalty, and once again provided me with exactly what I needed at the time of my agreement!

Best customer service! Anooshka and Kelly are amazing! They're very friendly and patient. They explained everything clearly and in detail. The storage looks great too, very clean and spacious.

Wow! I had the best experience with the best 3 ladies in the world. All 3 ladies at the office were so nice and helpful. I truly am grateful for all their help and kindness when I was in there. Thank you so much and God bless you all richly.

Anouska, was wonderful, she took time to show me different units and the premises, she was very clear and considerate with costs. Place is spotless, well laid out and very secure. Thank you to the team for being very helpful and polite. I’m very comfortable storing my goods for the next six months, ;)

Amazing team they have, went beyond the call of duty to help get the right unit at a great price, explained everything to me and did not leave anything uncovered for any surprises in the future.
They have better pricing that the other storage companies.
If you need to choose a storage company pick Public Storage you will not go wrong.

Very clean, convenient, storage. Friendly, professional stuff. Ghadeer and Helen very experienced and nice. They just save as in difficult time.

Hey guys I just wanna thank you so much for helping me! Kelly and Anoushka I am grateful that you both stayed behind on a Sunday to help me book a storage unit. I was helping a friend move and needed a unit asap. They stayed behind 35 mins after closing to help me get set up. Kelly showed me 3 units while Anoushka did the paper work! Such teamwork. You guys had me in and out in no time! Thank you! God bless!

Ehh, the facility is ok.just had incredible horrible customer service here in my entire life.
The employee was yelling in the phone ' OMG! How easy it is, why you dont understand? ' lol, thanks for it, you just haven't said 'you am stupid' in your word.
To be honest, I almost talked to all employees there, I just had a hard understanding in that employee who signed contract with me at the last. I understand all the words she said, but I cant understand when she put the words together. There's another lady beside her when we sign the contract and noticed I dont understand her words, she explained to me in one sentence, I understand it directly.
I feel the reason is whatever your question or concern is, she just saying the same words instead of explaining, and she keeps saying it is policy. You know what, it has been 4 months, you are imaging customer can memorize your policy in their life? I tried to understand something on 7th of every month, I asked what it is.she kept saying after 7th and before 7th without explain what it is and in rude, inpatient tone and yelling at me.if she didnt receive any other complain from other customer, I can say she is racist, it is not possible for treating a customer like this. I gave up, whatever you wanna charge me, just go ahead, I just want to end of this disaster.

Staffs are nice and services is good, especially Kelly is very helpful. Price is reasonable and the facilities is good. Location is good for me. Overall is very good.

Simran, Kelly and Anooshka made the entire process stress free. They went out of their way to make sure the unit was what was needed and were very friendly and welcoming.

The girls at the Romina location were amazing! Helped with whatever I needed and where very professional ️

Very friendly, knowledgeable and took their time to answer all my questions. Kelly was super nice and took her time to take us through the building and made sure we understood there rules and how they operated. Excellent

Excellent personnel and top notch customer service!
Anooshka and Kelly were extremely accommodating. I got there during a very busy time, but they handled the situation wonderfully and were incredibly kind, patient, and helpful.

Had a really great experience with P0059 branch staff. They were very helpful in providing support and assistance when requested.

Kelly was amazing! A friendly attitude goes along way whenever it comes to customers. The units are clean and well kept. Great Job Kelly, keep it

We being renting Public Storage on Romina rd.over a year. Amazing service very helpful, friendly and professional. Kelly, Anushka and manager Ghadeer so lovely and kind.
The place is clean and well organised. I recommend Romina location to my friends and they also satisfy with service and helpful staff.
Thank you guys.

This is my first time using self storage service. The price is reasonable, the facility is clean, and the staffs there are so friendly. During my first visit, Kelly helped me to find a suitable unit. She and other employees Ghader and Rita helped me with the paper works the next day. Overall the whole process is straightforward, friendly and efficient.

Best location, with great promotions, very clean, the staff is very helpful and friendly. I highly recommend this location.

I had a reservation for a storage unit and when I called to drop off my items they turned me down. The employee at the time said they were closed and it was only 4: 28pm and they close at 5pm. Perhaps it has something to do with being the long weekend. Regardless communication and customer service was poor. Also beware of the specials. The 50% off means it’s probably on the second floor. They leave all the good spots downstairs at full price!

This public storage has very good customer service. Anooshka is really nice. She is very patient and helpful. I highly recommend them.

Excellent service from start to finish! The whole team is so pleasant to do business with, that I feel sad from ending my rental (but I got to move to my new place).

We went in to change the size of our storage unit. Been a customer for over a year. The staff was friendly and very helpful. Very pleased with the service. We were also informed of a great promotion without even asking. Highly recommend

Very professional and friendly staff, clean, air conditioned, almost new place. 50% promo with 3 month rental and low srandard price srarting Nov 2022.

The two ladies who work at this location were very helpful and patient. They work well together to get all paperwork done quickly and efficiently. Thank you Ghadeen and Kelly

Very helpful and friendly staff. They ensured everything was taken care of and explained the process well. Newer storage facility and is maintained exceptionally well by staff. Happy to find this location.

I have booked a storage at 201 Romina drive location and it's been very pleasant experience. These storages are tempreture climate, very clean and well managed to fit any item comparing to a different storages that I've seen at a different companies.the property manager (Gadeer) and her team went all her way and beyond helping me getting the storage on time before I loose my promotion and explained all the requirements that I needed to know for future booking, I was extremely happy with her service. I definitely recommend this company.

Just got a small storage at this place, I was amazed the place is very clean, easy access and very informative staff. They’ll tell you exactly what u needed to know.

Extremely friendly staff and great customer service! The facility is new and maintained well. I’ve been with different storage companies in the past and this place is truly the best experience I’ve had for service, access and security.

We have booked with Public Storage Vaughan location for our temp storage.
We were really happy with the services / suggestions received from Public Storage, both Richmond Hill and Vaughan location.
The staff were really professional and helpful on helping us choose the best option. Also the visit to Vaughan location is very pleasant.
The Richmond Hill location manager has introduce us to their sister location when there's no availability of our choice in RH. Thank you for their warmth help.
Would recommend Public Storage to our family and friends when they are in need for self storage.
Ellen

Great staff.
Extremely clean climate controlled storage
Very easy to move in and out huge elevators and carts
Excellent security
Reasonable rates
Location just off 400

This storage facility is exceptional. The employees who work here provide outstanding customer service experience. I recently rented a storage unit, and their service wowed me from the start. The call center employee was polite and empathetic; she got to the job immediately. Within minutes of my booking, I received a call from the staff. They are super friendly and explained everything in detail. They gave me the best deal and the best unit. A special shout out to Ghadeer and Helen for providing an outstanding customer experience.

It’s my first time renting a storage so I don’t have enough knowledge about it. But I’m thankful to Helen and Kelly for they explained to me everything that I should know about renting a storage. Facility is well kept and is secured.

The 2 customer service representatives were friendly and provided all the details we needed. The place is clean, well lit and easy access.

Customer service is excellent, price is excellent, caring staff and clean and safe environment.

Nice and clean place like the The transition was fast and clear I would recommend to my friend

An exceptional service from Helen and gang. They wasted no time in explaining the process, and getting the most economical unit to your needs. Thank you.

One of the managers named Helen was very nice and polite answered our questions in a kindly manner and I really appreciated her service.

Great customer service received in the Vaughan location. Ghadeer and Helen were of great help in picking the right units for my needs. Great experience signing up! Would definitely recommend!

The staff at PS Vaughan location were courteous and knowledgeable. They listened to our needs and provided us with alternative solutions. In light of covid-19 they let us feel safe as possible by maintaining necessary protocols.
Keep up the great work.

Thank you to Kelly! Extremely helpful and professional. The entire process was seamless. Exceeded my expectations.

My experience with Public Storage was very pleasant. Kelly and Helen patiently explained me every detail of the rental. They are very accommodating and helpful. I will move the stuff in 2 weeks and I trust things will work out well and my stuff will be in good hand. Thank you Kelly and Helen.

I went there looking for storage.
I was treating with respect from all 3 of the staff members.
Ghadeer, Helen and Kelly.
Went there today to seal the unit.
Very professional staff.
The place is well organized and clean.

Very nice, pleasant and patient people
Answer all my questions and made sure that I was comfortable with the unit that I rented

The stuffs in this facility are amazing, very friendly and helpful. Have a joyful experience with them, will come back again if needed for sure.

What can I say, I truly and honestly believe that this is the best place one could wish for for their storage needs. I must start of by saying that this place looks and feels like a brand new condo smells so nice and is 10-10 clean.
Staff are incredible this is the second year I am using this place for storage and both Ghadeer and Kelly remembered me even when I called to inquire for availability second time around, they went out of their way to find exactly what I was looking for and made sure to ask so many times if I was ok with what was found or I needed other options. I can’t begin to tell you how special they make the customers feel, wonderful place that I personally will always use for my storage needs Kelly and Ghadeer thank you so much for everything.

This is a top-notch facility with top-notch property manager and personnel. New, clean, and very well maintained. Add to this, the property manager, Ghadeer, is so helpful, patient, and attentive. She provided clear details and instructions, very flexible, and sympathetic.

Helen and Kelly was very helpful. They explained all the procedures throughly. Definently will use public storage again.

We arrived at 4: 30 on a Sunday. 30 mins before close, and Kelly and Hellen were amazing! They were very helpful, pleasant, and knowledgeable. Excellent experience!

It's my pleasure I am really satisfied very professional courteous service and excellent behaviour and attitude I recommend all those requiring storage space must come to this excellent facility

Awesome staff, explained details well, both ladies were friendly and helpful. The building is super clean, and well secured.

Ghadeer was awesome and super helpful! She helped me decide on the perfect size for the storage space I needed. Her patience was greatly appreciated. I highly recommend Public Storage Vaughan. It is super clean and well-organized.

What a great location and the staff are remarkable. They are all so kind and go above and beyond to help you with all your needs. Highly recommend this location!