Purolator

Basically: incompetent. For months they won't deliver saying our house is under construction which it isn't. We receive deliveries from Amazon etc without issues, Purolator doesn't even try, just ghosts on people.

Plenty of parking, friendly staff, and fast processing of shipments. It can get busy though and location is isolated.

Very bad service, i ordered airpods from amazon, they are supposed to deliver my order before 2 days but they held it for pickup, i don’t understand what is this? If i have to go for pickup then i would have buyed it from store itself…! Very ridiculous situation and very bad service! I cant even connect with them properly…! Hope by seeing this review they might deliver my product soon…! ##Amazon

Purolator only attempt delivery once! If you are slightly slow to the door, you will have to drive for half and hour and wait in line OUTSIDE for half and hour. If you buy from a business that uses Purolator, think again!

Staff onsite are pleasant. TBH, if the driver's weren't so lazy and actually showed up at my building to deliver instead of just marking my package undeliverable at 5pm, I'd love this service so much more. Sitting home all day and not looking after my business needs to not even see a purolator truck is really frustrating.

I always afraid to get the delivery through Purolator as the only company unable to deliver to my apartment. All other companies like Canada Post, Amazon, Fedex, UPS, DHL, Ali Express and others are delivering regularly. Now I have to drive 30 km with minimum 1 hour to collect the parcel.

Delivery not attempted for priority envelope. Proof video on doorbell at time noted showing none came. 7 day courier can't redeliver same day or next day. Terrible.

Am I missing something here, I wasn't home on Sunday when my delivery arrived, on the note left behind, was stated that the package will be ready for pickup on Monday at the Scarborough silverstar location, so drove there Monday to get the package, lady informes me that the driver was just at my house and again no one was there. So my question to you is why did you make me drive over for nothing? Why didn't the notice say that the package is going to be re delivered? This is obviously a very confusing question as the lady at the location could only tell me that she's very sorry for that, I just need an answer here.

Do you guys ever answer the phone it’s always on hold for hrs
“Please hold you will be connected to one of our costumer service”

Lost my return package with Amazon. Could not get a return with Amazon afterwards. Easy way to lost 230 dollars.

Driver didnt even knock on the door, left a note saying we missed the delivery and we need to pick it up from this branch which is 56km away from us.waiting for customer service for over an hour to answer my call. What a trash company

The delivery guy dint even call me while delivering my package and left me a note saying we missed you. And the package was almost 20km away from my home. I need to drive there to pickup my package even when I paid extra money for delivery. When I went to pick up my package from their breach I dropped off a package for return to Amazon. The lady at the counter took my package and told me It’s all done. However, on my Amazon account it still shows the drop off is still pending. I tried calling the branch but they don’t have any number listed. The only number listed is customer service number which is taking me forever to get connected. This is not at all professional. How can I trust this company when I can’t even reach someone when required. Any one going to this branch Please make sure they scan your return items in front of you.

System is down, I've been told for the 2nd time that the system is down and we can't give u a receipt. Same declaration in 2 weeks ago.

I gave two stars
Because in person customer service was good. Automated customer service -0 stars

The driver never knock i put back door, and waiting for my package and never coming super bad service

Satisfied with many time visit. Only this time.the young girl are so rude when a customer asked her politely, she just choose to no answer and keep hers head down especially when a customer just literally standing in front of her.

The drivers are absolutely incompetent. Always and I mean ALWAYS have an issue when purolator is our carrier. Ship with anyone else, literally anyone else, the neighbors dog would do a better job than this sorry excuse for a company. Bunch of stooges posing as employees for a subpar company.

Without attempting any delivery Purolator says delivery attempted and no one was available. I was sitting outside my house whole day. Purolator running a scam

I visited this location to return Amazon product. I was greeted with a friendly knowledgeable customer representative. I totally recommend this location. For your shipping needs.

I just dropped 3 return packages today. The female staff was very friendly. It is very friendly and has a faster drop speed than Canada Post.

This is the 2nd time now that Purolator rang my doorbell and immediately left the 'we've missed you' note without waiting for me. Both times I was at home and they drove off without even waiting a single second. I have a camera on my front door and proof of them doing this. I think they just have those notes ready and leave em to save time and meet their qouta. Purolator must have the worse delivery service compared to the other known companies. Purolator needs to have this checked ASAP because it seems like this is happening to a lot of people.

Good customer service by phone. Good on most delivery promises. A tad bit expensive however. There should be bigger discounts for small businesses.

Worst experience at Purolator in Canada ever, will never go to this location again. The front desk admin is very disrespectful and unprofessinal. I arraived at the parking lot almost at the same time with a gentleman and I walked to the drop off office before him. Apparently this is first time to go to this location for both him and myself, we stepped into an "employee only entrance" at the same time again. One employee came out and pointed us to the correct direction, this time that gentleman was one step ahead of me but we were literally walking to the office together. The gentleman is nice, he opened and held the door for me, I said thank you then I stepped in and standing before him. When the front desk admin came out from the inside office, she said to my face directly "he is ahead of you". I was surprised and asked "what? ", she repeated herself and this time I understood she wants to help that gentleman first. I did not argue since I am running out of time in the morning so I asked the man to go first. Honestly, the whole drop off process for both him and myself only took less than 2 mins in total. When is my turn, she said " I don't know what happend, but he came in first". As a professinal employee who represents for Puralator, IF YOU DO NOT KNOW OR COULD NOT FIGURE OUT WHAT IS THE WHOLE STORY, PLEASE SHOW SOME RESPECT TO OTHERS AND STAY QUIET. You made me like a person who cut off the line and you did not even ask before criticizing me. If I cut off the line, he will said it to my face instead of you. You have no right to criticize me in front of others especially when you admitted "I do not know what happened between you". I just became angrier and angrier after this happened and you ruined my day. Puralator may not care for one tiny customer like me, but please, AT LEAST show some repsect to others and do not judge or comment withought knowing the whole story.

I really loved the customer service from the 2 women working there on April 4 very speedy service too.

They need to start giving receipts for Amazon returns. I was asked to leave the box and told to that since Amazon gives receipts on app, we don't need to give you one. But what if they lost of damaged the product? How do I prove to Amazon that I did my job? This is rediculous and they need to start providing receipts.

Response to Vanessa's comment: the person who took the box from me didn't give me that info, they just said you don't get any receipt. The point is that we want some proof that you got the box from us at xyz time, we don't want to track it.

The front desk officer was excellent. But this is the third time, I was at home all day but they left a sticker that they didn't find me. They didn't even call me or knock at the door. Their delivery people are just Irresponsible. As a result I have to find time to go to their distribution center to pick up the package. Why? Their delivery people didn't make the effort to deliver the package properly. It is bad

Worst service ever, they have a printer there but she refused to print the label and showed me the signboard for a printing shop beside the office to go and print there. When i went that shop they asked me $5 to print the label. I think the receptionist and the shop are mutually beneficial about it.
Went there to drop off a Amazon return, first there was no one in the reception, after waiting sometimes the lady came and was was so rude. Not sure why this kind of people can work there. Avoid this place if you can.

I would have 0 stars if possible. I haven’t seen this type of terrible service they are providing.
The driver came at my home to drop off the parcel and claims that he knocked the door and tried to call on the given cell number but nobody responded to it.

The weird part is I haven’t received any call from unknown calls neither missed any call.
Also I don’t think so that he knocked the door or not.

Very bad service.
NEVER EVER CONSIDERING THIS COURIER SERVICE AGAIN AND WILL RECOMMEND OTHERS TOO TO NOT USE IT.

Poor customer service. The lady today didn't even greet or acknowledge the customers in line. She held my ID as if it was the dirtiest thing on earth. Dont think she spoke at all. Poor service

Went there to drop off a Amazon return, the front lady was so rude for providing a receipt. Not sure why this kind of people can work there. After checking the review of this place, everything was explained. Avoid this place if you can.

Fast, quick pick up of item at their depot. Not happy with their home delivery though - come only during the day

Worst postal service in the world. While there are six people in my house, they didn’t ring the doorbell for a single time, left the ticket saying no one was home, ask me to pick up from a store that’s 20km from my home.

People seem to be reviewing the company rather than the location. My review is for the location. Quick service and friendly staff

Great customer service. There was a bit of a wait but the ladies made every effort to get to customers in a timely fashion and were nice enough to give me a discount on my shipping for waiting although I didn't mind the wait.

Apparently Purolator drivers can't locate an address in Scarborough where DHL, Amazon and other services delivers without any issue. Pathetic.

I had to spend extra time calling to find the address as NO note was left at the door to advise of the pick up location. Once there service was quick.

I only have issues with Purolator. I am at home doing nothing, no one buzzed and yet I have a delivery attempt notice.the drivers literally don't care.

They don't allow people to choose a time when to deliver. When I got a notification to pick up my package, I was told that the message send to me was a mistake and should come back tomorrow.

Not genuine attempt of delivery at the door. For most of the packages shipped through them, those end up getting picked up from pickup location. Seems like it's a common occurrence of leaving the pickup notice on the door a without actually putting some effort to deliver the package at the door! You can see this from other reviews. I'll probably request my merchant not to use Purolator for any package delivery of mine next time!

Purolator is a complete and utter disaster. It should be shut down. It took them a week to get a package from Mississauga to Scarborough, and then they refused to deliver it. The tracker says "Address incomplete or incorrect". There is nothing incomplete, incorrect or ambiguous about my address. It is a house, the only house with that number on the only street with that name. The number is on the wall of the house in 10-inch high black numbers. I called at 6: 30 am to "correct" the perfectly correct addess. They told me it would take some time to "process" the correction and that it was too late to make it on the truck for delivery that day. Total complete failure of a joke of a nightmare. Farcical really.

Very frustrating! I'm sitting at the front of my front window from where I get a clear view of my front door. Working on my laptop. I get to hear every sound so even if the door moves I know. GUESS WHAT? I'M WAITING TO RECIEVE MY SHIPMENT AND IN TURN PURALATOR DECIDES TO GIVE ME A FAKE DELIVERY ATTEMPT! LIKE I WOULDN'T KNOW. GET BETTER DRIVERS YOU GUYS! AND DON'T TURN A BLIND EYE ON OTHER REVIEWS WHEN THEY SAY THAT YOUR NEED BETTER DRIVERS AND YOUR DRIVERS DO FAKE DELIVERY ATTEMPTS AND REPORTINGS! IMPROVISE AND GET NEW DRIVERS!

They just did not try to deliver to my house, then claimed i was not at home when they tried to deliver it despite never knocking or even leaving a note

I drop off the box returned back to sender after 1 day they send me the my package without cover, and the package should be back to the in sender not my home.

They didnt try to deliver, just 1 missed called, they just brought back to the facility, and i was 1 day late to pick it up and now they are sending it back to the sender, purolator needs to go bankrupt already and let another company take over

The driver didn't even come to my door but said there was a delivery attempt. They didn't ring the doorbell or leave a notice. I scheduled a redelivery for both my packages for the next day but only one of them came. I proceeded to spend the next 5 business days trying to track down my other package. Turns out they got the tracking numbers messed up. They continued to track the package I already got and started to count it as my missing package instead of the one that was actually missing. I was in quarantine at the time so I was definitely home and couldn't leave to get the package. Customer service was nice but they didn't get any results at the end of the day. CS tried calling the location (no answer) and tried to schedule redelivery 3 times. Still nothing. Now that my quarantine is over, I can go pick it up but what if it wasn't? I would be without my package AND have wasted hours on the phone with multiple representatives. I hope I can get my package tonight. It is the last day before it gets sent back. What a horrible experience.

Went to pickup a package and the staff followed the law and did not ask me about mask expemption. The two ladies working the counter were extremely professional. Need more employess like them dealing with the public during these unfortunate times.

The sheeple in line outside on the otherhand are upset because i have a condition and cant wear a mask.

I was at Purolator to pickup my package. The driver was too lazy to drop it off at my house. Don't USED PUROLATOR driver are lazy.

The delivery is very bad, They don’t press the door ring just leave the notice list and ago away！！！

People were nice once they eventually showed up at their post. Site was under construction so it was very dirty.

I never get worst service like this. Dilevery person refuse to inform when they arrive at location if in case you are not at home or your buzzer code not working. Why they take Contact number?

Need to be more responsible. Didn't get a call at the time of delivery and needs to be picked the item from their store.

One of the most pathetic delivery services I have ever experienced.
1. Without any intimation, the delivery was randomly attempted at my apartment. Though I was home throughout the day, I did not get any call, no buzzer ring, no delivery attempt note was even left in the mailbox or with building security etc. When I checked the status a few days later, it mentioned "Receiver not available".
2. So I messaged on their Live Chat - the agent could only show me the same note "Receiver not available" and told me that their delivery agents do not have phones to contact the Receiver. And I kept wondering as to how that's possible in today's world.
3. Called the Contact Centre to check - got some very rude responses as to - "There is no buzzer code on your file", "There are no delivery instructions on your file", "We don't give cellphones to our agents", "Any delivery issues need to be managed between the shipper and the receiver" etc. Again, I am thinking all the other delivery agencies - never faced any issues ever with anyone at all.
Only saving grace, they said that they can attempt re-delivery - but I decided I will pick up myself.
I will also contact the online portal from where I had made the purchase to let them know of feedback and that they should look into their business relationship with Purolator.

Purolator is synonymous with shipping in Canada, yet the Scarborough side of things need better support.
The location feels isolated but there are ample signboards to get you there.

If you are coming to pick up a package, call before you come to ensure that you don't waste a lot of time.

No greetings when I entered. I must have inconvenient the 2 staff's on going gossip. No eye contact and just gave me an machine while I continued to listen their gossip, and that i am supposed to sign for receiving the goods, while I feel completely ignored. I am certain the behaviour is unacceptable to any standard, but perhaps when it comes to Purolator, there is no such thing as customer service.

Purolator is the worst delivery service I have experienced. Packages are consistently "unable to be delivered" to my condo that has a full time concierge.

Amazon Could Soon Be The World's Biggest Shipping Company, and after dealing with Poor or later on several occasions I can see why.

Get a pencil, some paper, call Jeff and take notes.

Nothing against this location, I had good service here by the staff.

But for some reason Purolator delivery struggled finding my address 3 times and then I had to go pick up instead at their warehouse. I thought Canada Post owned this company. And they can't find an address? C'mon, are you serious? I moved in to a new construction and Purolator, a large courier company cannot find the address lol. Let me say this, All other delivery companies I ordered stuff from found my address.

Worst delivery company ever! They treat their employees and costumers as subhumans. This 90 Silver Star Purolater department should be closed forever.

Quick service. Could have more welcoming approach when a customer comes in (although I went in an evening I'm still a customer). Has enough parking.

Went to pick up a parcel, I walked in and nobody greeted me. Just terrible customer service. A business should always greet their customers, without them they wouldn't have jobs.

Was a bit hard to find due to a lack of signage. The staff member on site was both friendly and knowledgeable. I was able to retrieve my package without any issues.

I gave them an incorrect address and it took them more then a week to update it. Package at the end took one month longer then they told me it would.

Counter services must improve, specially at peak times should have more than one person to serve you.

I missed out my package so went to collect it here. A little difficult for me to find. But, service was quick.

Package was finally delivered 2 weeks after the scheduled date. Called customer service and went in person multiple times to resolve the delay, each time being fed false promises of resolution. Once the package was actually delivered, it was immediately noticeable that it was completely destroyed. Wouldn't trust these guys to deliver a bag of s***!

Absolute lier. I was home and they said no one was home for delivery. I came to pick up at their distribution center and they said they couldn’t find it.because it’s weekend so the staff had no clue. Let’s use DHL next time.ridiculous

Completely useless. My item was shipped without the unit number so it was undeliverable. Yet they tried to deliver it 2 days in a row. Called the customer service line multiple times and got a different answer every time. Some said they would change the address some said they couldn't. Employees definitely need training. An employee told me I need to contact the company that shipped the item in order to change the address. They even offered to give me the phone number to the company.except they gave me a number for a completely different company.

One of the worse shipping services I have experienced ever. Horrible service, if you have a choice DO NOT choose them to deliver your package. I paid express shipping to get it the next business day after they got the item. Did not get it the day after. Called to change it so that I could pick it up the next business day since it wasn’t delivered they said that was fine, they gave me a reference number for the change. Since it was a sensitive issue and I needed to catch my flight I went ahead and went to pick up at 10: 30 the Monday morning - package wasn’t there. They sent the package out with a driver when I already called and said I would pick up. Rushed back home before it arrived - if they did and I wasn’t home they would not leave the package cause it is sensitive material. Called to track the driver, they left a note to the driver but there is no guarantee that I get it. Plus they lied and said when I called they said it was no guarantee for the pickup. This was never discussed and I asked several times if I can pick it up, Monday at 10am. Ended up missing my flight.

They deliberately never deliver packages as their motive is to make the customers visit them to collect the product.

Excellent customer service! I wasnt thrilled about having to drive out to this location but was very pleased with the customer service i had once in the building