Purolator

Never wrote done my unit number so they left rescheduled never rapped on door or send confirmation they were here as I should have let them in so they left so I have to go pick it up

It’s disappointing that we have one single Purolator office for a city the size of Ottawa.
But if it wasn’t for the pleasant and friendly woman working the counter today, they’d get a big fat zero.

I don’t ws waiting for a package all day Wednesday. A package that specifically stated it could not be left unattended.

Now my home office is but 30 feet away from my front door. And so I waited.
And waiter.
And waited.
And no package arrived.
Finally I received an email. “No one was home to accept delivery”.

The driver had come, choose to completely ignore ringing the door bell or even an old school knock on the door.
Rather, he simply stuck his little card to my door and left. Without notification.

I had to drive across the city first thing in the morning, 45 minutes one way, and an hour back with traffic, to pick up a package myself that the shipper paid to have delivered.

Purolator should be forced to reimburse full costs when they choose to not properly deliver.

Thankfully the woman at the sept was pleasant and friendly and she alone is the reason I’m giving the company 3 stars. In my opinion drivers should be held accountable, when they don’t do their jobs.

They don't tell you in advance around what time they're gonna be at the door. And they don't contact you if you're not at the door!

Negative stars for these scammers! They delivered my expensive electronics to wrong address which they don’t even know about where! And sent me a picture of random door with the parcel delivered! No assistance from store employees! Be careful while using these scammers who’s drivers will steal your parcel if it’s expensive and tell you it’s delivered!

They never notify when they arriving wether day or time, they never pick up the phone when you call them, instead to drop it at my nearest location, they drop it far away, the worst of the worst company never seen.

I didn’t receive the delivery package notification and it will be delivered on the same day. I suddenly received a phone message informing me that no one has signed for the delivery and I have to go to the logistics station to pick it up. The problem is that the pickup logistics station is very far away from my residence, and there is only one pickup logistics station in Ottawa, is really inconvenient.

Walk up to your door and don't even knock just put a note on your door and walk away making you go pick it up. It happens all the time so it's not just a certain driver.

I’m yet to receive a package from Purolator on time. When I buy something online that is expensive and I find out they used Purolator to ship it I become very anxious and worried because on top of delivering my packages late, the driver doesn’t even bother ringing the bell after they dump the package outside for anyone to steal. Everything became clear and started making sense when I learnt that they are owned by Canada Post. I now call merchants before hand and ask if they have different shipping options, and if they only ship with Purolator then I don’t buy from them

If could give it 0 stars I would. Worst experience I’ve had trying to ship something. I got there before about 15 people but received very little help before they dealt with anyone else. Had to reenter shipping info 3 times in the computer before it actually worked. All the info was already on a label I made but I had to make their label for some reason. And for whatever reason the employees couldn’t do ship it themselves when everything there. Should have taken 2 minutes but it was 30+ minute ordeal. Lady on the phone said that it should take the package 2 days, but when I got to the centre they said 3. The call was placed within 20 minutes of me getting to the centre. Flight leaves Monday night either way so the system they use is not reliable.

Good service over the phone and in person. Agreed to hold my package for an extra few days when I was out of town.

The lady that worked the front desk was extremely rude. She even tried to not give me the package because there was a slight error in the pick up address. I hope future packages dont go through this location. I prefer driving all the way to Gatineau to get my packages via Purolator

Spent almost an hour waiting for a representative one time. It hung up after. Aside from that, the driver that delivers to me is nice.

This is definitely the WORST delivery company in Canada. If they ever close their doors no one will ever miss them. Good luck with receiving your package its a nightmare.
I gave them benefit of the doubt few times but nope, never good service, always need to run around for your package, call 100 times.incredible, never have these issues with other companies. Will avoid ordering anything delivered by them.
Update: still horrible service, they never ring the door call or try to contact customer any way, just stick theire paper at the door and leave, the worst of worst.please Purolator close your buissnes or hire people who will do their job.

I join with others in my frustration with purolator policy.i get no notice that something is being delivered to me let alone what it is.people can have more than one purchase they've made recently.why don't they email us that a delivery is coming and confirm address? When they fail to deliver when i was home, they call later saying they need more info eg ring number.that's something that they could have taken care of before-they're a shipping company-they should anticipate this.they tell me they'll be by the next day, i am there all morn but no one comes so i go to shop locally at noon thinking its the least likely time purolator will show up-wrong! They did and then i get the robo call-'your item is now half way across the city at one of only two pickup locations'. I have health issues and for my to go out for 3hrs there and back at 7.50 dollars bus fare when i've already paid for shipping is beyond inconvenient.why do companies like this maintain policies that are obviously turning off 'customers'?
Nov. 18/22 this time its amazon using purolator-not my choosing! And again, purolator can't deliver after 3
'attempts'-they don't know how to use the buzzer the way amazon delivery people have every month.of course, they can call me to tell me to go across the city to pick up from them but naturally they can't call me to tell me the item is in the lobby nor ask someone to open the door for them nor have a customer service line you can actually get through to talk to someone. I was able to get thru with the chat agent eventually to confirm my address and still delivery failed.

Ordered a package from Amazon didn’t arrive on the guaranteed date. Was informed by purolator that the package is too heavy to deliver. 129 pound treadmill. Lmao. You are a shipping company RIGHT?

Worst shipping company in Ottawa, and location for pick up is on Hawthorne road in the middle of nowhere - inconvenient for people without cars (why we opt for delivery).

Well you know I've actually worked as a courier beforehand and it's not an easy job but it pays well

Never ring a bell and left a note for pick up. The pick up location is in a middle of nowhere, so I need to spend 1 hour to get a cable shipped by my company. Terrible service

Friendly, helpful and speedy service. You dont have to print your return label before going their. Can be generated for you.

The location is about 12 minutes to the bustop so might not be easily accessible for some. Especially during winter. The pick up option might be a better alternative

Another garbage service that won't die. They have to do more then just throw your package at your door? GHOSTED

Horrendous service. I don’t think their drivers actually get out of their vehicles on “deliveries”. They don’t see a light on so they keep driving. Then they send you and email saying they’ve left your a slip with a pick up location when in fact there was NO SLIP.
Try calling their customer service line! Lol 30min before you’re connected to someone who has no idea what’s going on.
How are companies still using this organization for deliveries? How is this company still in business?

I had an Amazon return, they printed the label and packed it for me. Didn't even need to buy a box or any supplies

The Purolator office on Hawthorne has great customer service.
If you have a large volume of waybills to make on their website the postal codes are a major pain.
Billing can not give me an answer on the cost of over 800 deliveries. They say you have to put in the postal code for each delivery. Really? Wow.

Why use Purolator they are so far out takes over hour to get there by bus and u have to walk 24 mins Canada Post so much better with so many locations. Purolator make more locations my god.

They have great customer service! I will definitely use Purolator more often

Edit: The folks at the shipping center go above and beyond to try to help. It's rare to see that level of dedication. Kudos!

**I did however have a bad experience with a delivery where the driver didn't even attempt to deliver my package because I didn't have a buzzer in the address. There was a phone number so they could have called or even looked at the buzzer list my name is literally the first name.anyways I won't change my rating because my experience at the shipping center made-up for it.kinda

Great service and always found the agents friendly and pleasant to deal with. Have returned a couple of Amazon packages here, the agent have been great with printing and attaching the label on my half. Open hours are always great, recommend this carrier.

Horrible, n impossible to talk to a person they'd rather let you stay on hold for 20 mins than answering a phone

Too far out of the way, annoying to pay for shipping and have to drive 25min to pick up my item

Great friendly service. Adhering to COVID protocols. Knowledgeable staff. Great for Amazon returns.

They put me a delivery notice on a sunday morning. When I came back I had to drive 100 km to go & come back empty handed. The parcel was on a truck. They could phone me before delivering this.important package.

By far the worst carrier in Ottawa; I’m always disappointed when a business chooses to ship with them. Oftentimes their drivers will not attempt a delivery or even leave a pickup slip. I’ve wasted days going to the city limits (3330 Hawthorne) to pickup packages from them. Just awful, avoid them if you can.

The procedure of receiving returned amazon items needs immediate review as the customer requires at least a receipt upon dropping the parcel. As for now, clients are requested to drop the items without any acknowledgement of receipt and this is a big room of fraud, missing items, etc.

This has happened twice, ironic that a delivery company doesn’t even know how to do it’s main job

Very poor service. I went to 3300 Hawthorne and paid a high price to get christmas gifts to my children on time with well over a week's notice and was guaranteed 2 business day delivery. Now they can't get the shipment through customs and I won't be able to keep the promise I made to my kids based on their guarantee.

I went back to ask for explanations. The person who served me immediately became very aggressive and claimed didn't say guarantee 2 business days said estimate. I was yelled at and told it's my fault I should have sent it sooner. The receipt doesn't say estimate it says transit time 2 days. Not only do they not keep their promises, they yell at their customers and try to blame to blame them for their own shortcomings.

The package was finally delivered mid-january, 15 business days after I shipped it. To be fair, some people did their best to help me but overall this was one of the worst customer service experience of my life. One of their staff tried to intimidate me, they falsely claimed the receiver refused to clear the package with the third party comany Purolator chose to deliver it, they blamed customs for their own lateness (the package was indeed held at customs for 2 business days. This means it should have been delivered in 4 business days, well before Christmas, not 15 business days) and giving cyclical and irrelevant excuses to justify their incompetence. I had to explain to my children every day for almost a month why their Christmas gifts still hadn't arrived. I was promised a $100 credit to compensate for this debacle and to this day I still have to run after them to get that completed. I'll never deal with them again.

Have been Waiting for internet modem to be delivered for 3 days.
Monday - the tracker says that my address needs to be changed because they couldn't get in my building (which is fine, makes sense). So Monday evening i called AND texted through chat telling them to make a note on my file to have the delivery driver call my cell on arrival so I could meet at the entrance.
Tuesday - nothing. Called again and confirmed the delivery driver would call my cell, 100%.
Wednesday - delivery driver leaves with my package in the morning, track the package all morning and before noon it says the package was undelivered because "receiver unavailable". THE DRIVER NEVER CALLED MY CELL PHONE.
Pure laziness and incompetence.
Tomorrow I have decided I will waste my own time to pick up my package from the facility. I have a feeling it won't even be there and I will be stuck using phone data once again. Waste of time, effort, and money.

I had a package I ordered which i paid extra to next day delivery. It never arrived so I checked the tracking number and it said "attempted delivery, client not home" which was a lie. I work from home since Covid started and didn't see anyone attempt to come to my place on that day and time. Especially didn't see foot prints or tire tracks in snow. Also I didn't get the attempted delivery knocker on my door so it's all lies. I contacted head office and they were useless. They said they would get the depot manager to call me back and to expect it on Friday (got my package on Wednesday). Well surprise surprise. I didn't hear back from them. I called back Monday and it seems the depot used the excuse of "too busy, will call when we have the time). So the head office sent another message insisting to call me back. I did finally hear back from a Brandi who was extremely unhelpful, useless and unapologetic. Instead of trying to help out the customer, she proceeded to only try to give me excuses why the driver didn't attempt the delivery (even though he clearly lied on his notes) and abruptly hung up the phone. I asked head office to speak to the regional manager. The next day someone from head office called me back stating the regional manager wasn't going to call me back because it was beneath her to do so. Someone named Carolyn Hardie. I mean if you're too lazy to do anything then why keep working there?

Avoid this company there's a reason why Purolator isn't doing good and it's mostly due to poor customer relations. I've been reading other complaints about this depot and they all seem constant. I mean, what kind of idiot leaves a $1,000 laptop in plain sight to be stolen and forge a signature?

They can’t even be bothered to deliver a package. I have 3 dogs at home and they didn’t make a sound, so I know he didn’t try to knock. I’ve been sitting across from the door all morning waiting! The best part is that customer service is almost as bad as the delivery! If I wanted to have to pick up my package, I would have chose that option. Sad that they get paid 2x more than minimum wage and they can’t even be bothered to do their jobs! Thanks Purolator!

Update to add: They just sent an email notification saying my package was out for delivery… an hour after “try to deliver”. What top notch service!

Poor service and answers, they just waste everyone's time, people at the call center are just not knowledgeable enough in what they can deliver and where. Tell me one day and send a messege you will be there next week.

I went in on Saturday to return two packages from Amazon. I never use Purolator but Amazon has a new thing where if you choose Purolator or UPS you do not have to package your own items they'll package them for you. So there's a Canada Post very close to me but knowing that I don't have to package my own items I took the trip out to Purolator for this specific reason. As soon as I got to the counter, I gave her the items, and the the first thing she said was "did you not keep the boxes in the packaging materials"? I told her literally the only reason I came to Purolator is because with Amazon you don't have to repackage in the original Box which I already recycled. She said "okay ill go find some packaging"? It was not worth the gas to go to this Purolator, bad location, next time I'll keep the packaging materials and judt go to the Canada Post closer to me.

Highly disappointed by the delivery service. On usual days if buzzer code is not available, delivery would be attempted next day, because they don’t care to call person on phone as FedEx or DHL does. On the other days, when complete address with buzzer code is mentioned, the delivery guys don’t even attempt to enter buzzer code, n schedule it for next day, without even getting out of the truck. Had to request them to make it a pickup. Very poor service, highly unreliable.

I wish I could give less than 1 star to this company. They always fail to deliver. We are two people in the house and working from home, yet never received any package at home which is delivering by Purolator. I always had to go to pickup location. Their drivers don't even bother to ring a bell or contact like other delivery services do. Also when we went to pick up our package the lady over there was so unresponsive. Thanks to your poor service, now we have decided to cancel all our order if we see its coming through Purolator.

Bad location, difficult to access by public transit. The lady at the service desk was very presumptuous when my girlfriend told her that she was picking up a package that wasn’t hers. She immediately said that she couldn’t do it before even hearing that my girlfriend had all the necessary documentation and that we could in fact pick up the package. I think just a little more patience with the customer would be nice, especially after we took an hour and a half long triple-transfer bus ride to get there.

Worst place. Wait a whole day for my PS5. Hear nothing, just leave a note. After driving 20 min to the location during the day, They couldn't find my package. Wait for another 20min. Totally ruined my excitement.

Was home at the time of delivery, the deliveryman did not buzz my apartment, despite specific instructions to do so. It was my wallet being delivered, so without my license I can't even drive to puck it up. Disgraceful service. Ship with anyone else if you can.

If I could give 0 I would.
Worst service ever
Very lazy delivery people, they came to the apartment without noticing neither par email, call or sms, than just sent a message to tell us know we missed the shipment. A SHIPMENT THAT WE HAD NO IDEA WHEN IT WILL ARRIVE, they think we do not have nothing special to do in our lives.
I called back to have that delivery same day, they send a message letting me know that I have to go pick it up at their warehouse wish is 1 hour from my home.
Never will do any business with that no responsible or professional company

Purolator’s slogan “It’s not a package. It’s a promise” should be read as “It’s not a delivery. It’s a pick-up”. At least the pick-up at Hawthorne was fast but I would’ve appreciated not having to drive in the first place. Wishing you a wonderful day.

Purolator is by far the worst shipping option available. I have never had a successful delivery or pick-up. It is the same in every city.

They did not contact me, just left a card at the entrance; very lazy staff. FedEx when they come in my building, they are much more professional.

Quick service, minimal wait. It's a parcel drop off, what more to say? I like the idea of the pickup lockers outside, not sure I'll ever use them.

I cleared my schedule the day my package was supposed to be delivered so that I could be there to sign for it when they showed up. We'll I waited all day and then got a notification saying missed delivery even though they never came. This is a really expensive package and I didn't want to risk anything so I called them and changed the delivery to a pickup location right by me. The next day I get home in the evening and there's a missed delivery notification on my door and it says they've tried to deliver it but have now re-directed this package to a pick up location across town. I called again to see if this was a mistake and I was assured that I needed to ignore this, they were still delivering it to the location I selected beside me. I wake up the next day to check the shipping and they STILL delivered it to the pickup location across town. This is a 30 minute drive one way for me, and not the 1at time this has happened. Terrible service and communication. Get your customer service and local dispatchers on the same page!

Constantly dealing with "delivery attempts" because delivery persons don't try to call/ring upon arrival at an apartment building. Also, the DC being an hour outside of town by transit with no other pick-up options has been a lot to deal with.

I was there to return an item to FIDO. I was treated like a King by the lady that attended to me. The office is very clean and COVID-19 protocol was well observed

Driver won't just leave package at my door, and can't find the buzz code either which they should have got from Amazon address additional info.

Waited on hold for 25 minutes after getting a notice my package was here, very excited because I had been checking every five minutes for it! Needless to say extremely disappointed when I saw a notice that I had to go to Purolator the next day because they didn’t even make an effort to deliver it and just left the note there. And then I couldn’t speak to an actual human about it, very unreliable delivery.

My package was delayed for 10 days. Then they said it was delivered but I didn't hear anyone ring my doorbell. So I had to pick up my package at the depot.

Three times now I am home all day they leave a slip and don't ring the doorbell. I don't have a car to go pick it up either. Ridiculous.

If I could give 0 stars, I would. They are so inconsiderate! They don't even bother to ring your intercom and say they "attempted delivery". The worst part of it all is that after 1 "attempt", they bring your package to the most RANDOM location that is far from my house. I don't own a car so now I have to chose between an hour and a half bus ride or a 20 dollar Uber just to get there to pick up my stuff. So much for "free shipping"! Outrageous. This is not the first time this happened to me. I've purchased from Zara and Best Buy and had the same experience with Purolator. I will from now on never order anything online without knowing for sure they don't use Purolator. The only thing is that the people that work at the pickup location are fine, it's just this whole experience that ends up being stressful, time consuming and expensive.

It was ok. First of all they said they came to my house and didn't so the package ended up there. I know it's not this particular location's fault. However this location has a call from your car and pick up option but they don't answer. Going inside was fine, not a big deal. But just a comment that they have the option but it doesn't work.

Terrible service. Now that they are using 3rd party to pick up with the demand is even worse. Got a TV from Best Buy and the driver left a note on my door and never rung the bell so he won't need to unload the big TV. Took me 5 days to get my TV.

I was told that they do not deliver to my home yet recieved a package from them the same day. Spent 3 hours on the phone talked to 4 employees and 1 supervisor still no help. Supervisor ID: 71043 his name was Gaston. Everytime I have to do deal with them I get frustrated!