Purolator

Important shipment did not come on time and it was critical. It would have been nice to talk to a supervisor to rectify the issue right away….

Delayed for 4 days, not updates online.when you try to call the customer service, waiting time is over 30 minutes. What a joke.

Friendly staff but system is never working. Customers never get their receipts for drop offs

The delightful lady who served me at this Purolator location was very informative, fast and efficient.

First, package was delayed by a day because my building was “inaccessible” although I live in a high rise on a Main Street, next day it was taken out of the delivery vehicle because they had too many deliveries, on top of that I got all these information from a customer service representative in a “ non apologetic deal with it” attitude. Very frustrating experience, two days past the deadline and still no delivery, and this is a 1-2 business days express delivery. Unbelievable.

I just went to ask for my order and one chineese lady was so rude, i don't know what's wrong with her she start telling for no reason.
Bad bad bad service and very bad experience
0 star

Did not want to print a receipt for an item I was returning. I insisted and asked why? Lady said it's an Amazon return we handle SO many of theirs. So I said they pay you so print the receipt and she did finally. Why they wouldn't pring a receipt to a client is beyond me.

Another garbage service that won't die. They have to do more then just throw your package at your door? GHOSTED!

It was fine. They totally just leave a notice at the door no knock, but I was able for same day pickup.

TOTALLY SERIOUSLY BAD SERVICE NOT RECOMMEND!
I totally have the same problem that the delivery guy is too lazy that they did not even reach us even when we were at home the entire day. I did not receive any notice from the building, email or phone. If I did not contact them and check the order status online, they will just leave my 84 lbs bed in their pick up spot and ask me to pick up.

Bad experience, i was at waiting to receive a laptop for my work at home on Friday morning, they updated the status as went out for delivery in the morning, after 6 they updated as no one at home. But no one came. I called the support center and told no one came to deliver, now they updated like this, then i requested to deliver to the neary purolator center on next day, when i went there no use, again on Monday they updated as went to deliver, in the evening updated as my address is not there. Then i asked how come on Friday they updated as no one at home, now they updated like this then they escalated. Finally on Tuesday i went in person and received the laptop

Just a shout out thanks to the friendly and helpful service person today. Good experience with thier customer service

5 minutes ago
NEW
I haven’t dealt with this location yet BUT i will most likely have to tomorrow. I’ve been awake since 8 am and so have all of my 4 other roommates, apparently they made an attempt to deliver my package but some how none of us heard them even though I was on the main floor beside the door reading while waiting. The note they left on the door contradicts what they said on the website, one says the attempt was made at 9: 45 and the other says 9: 25… and then when I told them about my situation (what happened and why I need it today because it was already delayed so it’s Been 2 weeks since I was supposed to revive it) they said they’ll let the driver know to come back if there is time but no guarantee and the website won’t update if they are Gonna come back and they can’t let me know. So I just have to sit here and wait for my package even though I don’t think it is going to come considering they couldn’t even make the initial delivery. This is a terrible delivery company and just like the reviews below many people I have spoken to in person say that purolator is known for this. Very upset and stressed about this

Staff was polite and knowledgeable at location. I could not pick up an envelope for my spouse, they needed her signature- only hers. Asked for re delivery. Tracking shows envelope put on truck and then dropped back at the counter 1 hr later! No delivery attempt! Called for another re delivery. This time the driver tossed the envelope on the porch- under the mail box! - rang bell and left- no signature with an exposed envelope to potentially blow away in the wind! Envelope clearly states "Do not leave- signature required". Horrible driver!

Ordered an item that was being delivered by purolator. They have me a delivery date. I had someone home all day. Purolator claimed my house was inaccessible. When I contacted them to find out why I got no answer. My house was accessible all day and someone was home. Sounds like the driver was lazy and wanted to end their day early. However I have them a new address. Then they claimed the area was incorrect. It is not incorrect. Tried contacting to find out and all the agents stated was they had no information. I requested to talk to manager to find out what is going on. And all the agents ended the chat. Not impressed. I'm paying for express delivery and they can't even tell me what the problem is.

One of the most terrible courier services there are. They don't bother waiting 5 seconds until you open the door and just put their "sorry we missed you" sticker on the door, regardless. Oftentimes they don't even bother calling.

"ZERO RATING ONLY IF I CAN RATE IN NEGATIVE". Pathetic service. If you want your package to be safe never ever use PUROLATOR.they never left a note saying that they attempted delivery and unless I asked on chat there was no update on this. Their customer service is also pathetic no one really gives any proper answers and they are taking more than a week now to actually make my package available for pickup still no update. At this point I think that they don't even attempt any delivery and just say that they did so customer can pickup. WORST DELIVERY SERVICE EVER!

Ordered an item that was being delivered by purolator. They have me a delivery date. I had someone home all day. Purolator claimed my house was inaccessible. When I contacted them to find out why I got no answer. My house was accessible all day and someone was home. Sounds like the driver was lazy and wanted to end their day early. However I have them a new address. Then they claimed the area was incorrect. It is not incorrect. Tried contacting to find out and all the agents stated was they had no information. I requested to talk to manager to find out what is going on. And all the agents ended the chat. Not impressed. I'm paying for express delivery and they can't even tell me what the problem is.

One of the most terrible courier services there are. They don't bother waiting 5 seconds until you open the door and just put their "sorry we missed you" sticker on the door, regardless. Oftentimes they don't even bother calling.

"ZERO RATING ONLY IF I CAN RATE IN NEGATIVE". Pathetic service. If you want your package to be safe never ever use PUROLATOR.they never left a note saying that they attempted delivery and unless I asked on chat there was no update on this. Their customer service is also pathetic no one really gives any proper answers and they are taking more than a week now to actually make my package available for pickup still no update. At this point I think that they don't even attempt any delivery and just say that they did so customer can pickup. WORST DELIVERY SERVICE EVER!

Friendly Efficient staff️Inviting atmosphere. Busy parking lot. Door needs automatic button open. Offers copy service too️

As I sit in my living room, reading the updates on the tracking page I'm laughing at the blatant stupidity of an excuse as to why my delivery of an infant car seat and stroller were not delivered AGAIN- as being a natural disaster in Ottawa today, May 26,2022. A drop of rain does not a disaster make, especially since your lazy driver left a note Wednesday saying to pick it up at another location- then called twice today and got two different reasons! For the love of god, I wish you people would stop lying and making excuses and start working. I've never encountered such useless couriers with no pride in work performance!

I dropped off two packages for a return, and only 1/2 got shipped. It’s been 2 days now and I am VERY CONCERNED! How did the other package just disappear? And now I’m on the phone trying to get a hold of a customer service agent and I’ve been on hold for over 25 minutes. This is ridiculous and there is no phone number for this exact location either. So I can’t even call the location that lost the package, I have to jump through hoops

Much prefer to deal with UPS for amazon deliveries and other deliveries. Half the time the driver doesn't even attempt the delivery and I have to drive 20 minutes to pick up my parcel.

Twice now I've been there Saturday morning and the place is closed, despite office hours staying to the contrary.

Customer service reps lie all the time. Company delayed my shipment multiple times (still don't have it), and each time it's a different excuse. Absolute joke, they're literally giving people the run around so they can shorten the routes on their trucks and save money. Someone needs to audit these people.

Purolator is among the worst shipping companies! After checking online as OPEN, I dropped off to notice they’re CLOSED on a Thursday afternoon.

They never deliver my parcel to my registered address, I don’t know delivery person know my address or not. And sometime my parcel has been returned without noticing me. It’s hilarious

I’m writing this as more of a review of the entire company.
I was expecting 3 very expensive packages on the day of delivery I noticed the company (not puraltor) had made a mistake of the address of one of my packages. I called and spoke with 2 very helpful team members. They contacted the driver and corrected the mistake and all my packages were dropped off safely. I’m beyond happy and the staff went above and beyond to correct a mistake they did NOT make!

I came in to drop off my old router, I was given great service and explanations without even having to ask.

Lazy delivery workers. Didn’t even attempt to deliver the order. Didn’t enter the apartment building. Just sticking the notes in the entrance of the building. Just wasted my money paying for prime membership if I still need to pick up the item. 0 star for your lazy delivery workers.

I had a pickup scheduled for yesterday morning and no on one ever showed up. Mind you it is a test that is mandatory I called multiple times. Just to be told the driver marked it as picked up. How are you guys telling me my package is picked up but it’s right in front of my face. I can’t keep putting my package in and out of the fridge. Plus to get into the building you must be buzzed in so how did you pick up my package if I never buzzed you in. And you can’t even file a complaint it tells you to go to the virtual assistant.

Pire service de livraison, ne laisse pas d'avis de passage, ne sonne / toque pas à la porte, n'appelle pas et laisse les colis au centre de ramassage, vous etes sensés etre une société de livraison, pas une société de stockage, on paie pour avoir les colis chez nous, pas pour allez les chercher nous même.

They don't even try to deliver. I'm always home and the day I got the notice I had received no knock, no doorbell ring, no call, nothing.

I literally was waiting to get my package that day and yet they dropped off a notice in silence.

And when you go to pick up the line up is massive and you're looking at waiting in line for at least 1 hour before getting your package. The service has gone from hero to zero for this company.

What is this neglect?
There is nothing worse than this company. Is it reasonable for the postman to leave me a receipt to receive my parcel and not call me knowing that I am waiting for it empty-handed and when I went to the center the next day I did not receive it because the postman left him with him in his car.

I’d give a zero.

I’m always home, no bell ring, no phone ring, no knock on door. Just left an unreadable note. Questions are:

1. Where is my package now? !
2. Are you coming back tomorrow again or not? !
3. If not, where and when do I pick up by myself? !
4. I really don’t want to call you guys because it never go through!

I mean, seriously guys? You cannot do this to your customers. I’d rather drive all the way from Ottawa to Toronto, pick up my new phone, than wait for your fake service.ridiculous.

Delivered my package to the wrong address, the package was delivered to me by a neighbour. They insisted they delivered it to the correct address. Blatant lies, poor customer service, and terrible delivery service. Never would I recommend Purolator to anyone.

IT WOULD BE FANTASTIC IF YOU ACTUALLY ANSWERED THE PHONE. YOUR COURRIER "ATTEMPTED" TO DELIVER MY PACKAGE WITHOUT EVEN BOTHERING TO LEAVE A NOTE LIKE THEY ARE SUPPOSED TO IN THE LOBBY. I CLEARLY STATED MY APARTMENT NUMBER. I AM HOME. THAT WAS BARELY AN ATTEMPT.

So now they don’t even “attempt” to deliver the package. If I enjoy pickup, why would I buy things online? I call them the whole morning, no one picks up the phone. The virtual assistant lets me fill a detailed form then when I click submit it tells me there is no people to handle it.

I’ve had two experiences with them and both were terrible. In both the delivery driver did not call me
through the buzzer. When I got to my mail box there was a note saying that they were sorry they missed me. The first time I need my package for work and I had to delay. The second time the guy didn’t even let the tracking number at the note and there is no way for me to contact directly the store, I have to call their central. The problem is, without a tracking number they cannot find my package and they did not try to delivery it back. Which means that will go back to the sender and it will take forever to send it back. Completely unprofessional and inefficient. I don’t know what is the problem that the driver cannot do a proper job.

Where to begin? The package was not delivered after waiting 2 weeks for it. They charged 3 times for the same shipment. The first attempt was made when no one was home, but no information was left. The second attempt said that the address was incomplete (which begs the question how did the first attempt figure out we weren't home?) Attempts to resolve by phone didn't result in the package being delivered. No slip with information about where to find it was ever given. The ONLY phone number available was the 1-888- number which I sat on hold for hours at a time. I can't say enough about how BAD this service is.

I've literally waited in front of the window all day, and nobody came. They just updated the tracking info to say that they attempted a delivery. THEY DID NOT!

I’m not sure who’s in charge of delivering packages in my Nepean area with Purolator, but they NEVER attempt to deliver my package and always say that an attempt was made. I am always home at the time of the “attempt”, my shipments are never large, never require a signature and can easily be left at the door or brought up to my apartment. They have all of my info (name, address, buzzer, apartment number, phone number) and not once have I ever had a shipment delivered successfully by Purolator. As someone who doesn’t drive, it is extremely frustrating to have to constantly pick up my packages that I’ve had shipped to my house for a reason, ESPECIALLY when I’ve paid for expedited shipping. Given the other reviews, this experience is obviously not unique and something needs to be done. When I see my packages are being shipped by Purolator, I automatically know that it won’t get delivered. There is absolutely no excuse.

Driver never attempted a delivery. I clearly wrote an instruction to call upon arrival, but that lazy guy even didn’t try to contact. What’s the point of paying an extra for fast service? There was no option to give 0 star, otherwise definitely i would have given rating in minus. The WORST COURIER SERVICE EVER!

Once again, purolator fails to deliver.if i had a choice i would never use them. I've been waiting for a week for an item and the last update was 4 days ago.what's worse is, we've been waiting at home held captive waiting to see if and when they show up. Home all day today and receive an email saying they attempted to deliver but nobody was home. Nobody attempted anything;nobody knocked, they didn't ring the doorbell, and my 2 dogs would've let us know if anyone was within 20 ft of the door. This seems to happen all the time with them and now it'll probably be another week or so if i'm lucky.