Purolator

This company is worst
They just sent my package in first attempt in there facility for pick up. What a shame. Why they don’t bother to sent it to my address these delivery driver is Lazy.they should drop off or sent it to the closest in my area. Why they give a hard time. Next time don’t take any of delivery package if you’re not doing your job properly

I was home all day. Saw a note outside my door that I was unavailable and that they will attempt delivery tomorrow at 9 am. I waited till 12 pm and Noone turned up. Both times I was home and Noone turned up! I have paid 7 dollars for this delivery and I'm left with no choice but to spend more money to reach this God forsaken center to collect a parcel I PAID to get delivered to my doorstep. Pathetic!

One delivery attempt followed by sending a parcel to a warehouse a 30 minute drive from my home is almost worse than useless. I don’t know what I would have done if I didn’t have a car, it would have been an hour’s journey each way. In Toronto, if I’m willing to take an hour of public transit I almost certainly could have gone to a specialized store, rather than ordering online in the first place. UPS, for comparison, has small pickup outlets all over the city.

Out of words to explain. I was expecting a parcel delivery and driver without an attempt he said it was refused and they sent it back to shipper. I was home all day and I’m living in a condo where receptionist will be there 24/7. Both unaware that someone tried to attempt delivery as per this refusal. If they can’t deliver atleast they should tell hey I can’t deliver and you can only pickup. Now I don’t know where is my parcel whether it is returned to shipper or not. Looking at the comments below looks like everyone experienced the same and still no changes. Waited more than 1 hour on call to speak to someone just to know they don’t know where the parcel is. Sorry actually very bad service with my experience.

How about you ask or call before you leave a note saying I need to come pick up the product further away from even the shippers location?

Parcel awaiting me when I arrived. Just need d to show appropriate identification, as one would expect.
Great service.

Couldn't put a 10$ pen in my mailbox. Made me go all the way to the shipping services to tell me they don't have it yet. Stop wasting customers time.

Update! Worst Carriers. Once again they left another note stating to pick up my item from shipping and receiving even though i placed my phone number for updates. I will go out my way every time now to not use Garbolator.

The worst courier in existence.
I only face delivery issues with Purolator. The latest was a package being returned by the driver as he couldn't get a signature. The package is marked no signature required!
On top of that they scheduled delivery for Wednesday, I then got a notification after I'd left my apartment on Saturday that it was out for delivery. I can't understand why this company is so badly run.
The only information I received is that the delivery was unsuccessful and to consult the notice left behind. There is no notice left behind. Disaster yet again with them. Customers should not have to rely on Purolator to deliver their packages as it goes wrong far too often.

Where do they hire the people here. Just dropping off a package. Woman at the counter looking at screen. I say “Good Morning”. She doesn’t look up and just says “Wait”. Really? Can’t say “good morning, please give me a minute”?

I also really dislike you drop packages off but they give you no receipt or acknowledgment of your package. If it’s lost, it’s lost. You have no record with them. Ridiculous.

Worst courier service to deal with. Booked a package pick up 1 week ago for today and pick up time was scheduled for 10am to 2pm, i did chat and confirmed yesterday just to be sure and no one has showed up for pick up till 230pm. They have stupid chat that doesn't work. Customer service is super rude, after getting connected to someone holding line for over 30 minutes and deal with this kind of customer service. Please use

Driver left a note to pick up the package from a location 25 kms away without even ringing the door bell to see if we were home

I wouldn’t even give Purolator 1 star. Every single time I order from them there is an issue. If I dont wait at the door for the order they drive right past, never call although there is a policy to call, never leave a note. I have to waste 30 minutes at a time waiting to speak to customer service. I had to take an uber to pick up an important parcel that cost me 60$ because they wouldn’t deliver. I will REFUSE to order something when Purolator is the service.

The shipper at this location is extremely rude. Two of my packages suppose to come together, but the man only gave me one. When I asked for my other package, he was so rude and asked what do I need from him? I ended up have to pick up my other one by the end of the day. Pay $10 shipping for nothing.

There is a lady here she is so ready to help she took my items should me how to fill it out on the computer weighed my box and taped it with care.thank you

Do not "drop off" your Amazon returns without watching them scan it. I come to this location often and most of the staff members are fine. I had a bad feeling about one of them, I should've trusted my gut feeling. She was helping another customer and repeatedly said "don't worry" to me (I should've worried) and that she'll scan it. Insisting that I didn't have to wait. Over $200 worth of return has still not been issued because Amazon has not received the return items even though I dropped it off a week ago. While another item I returned just YESTERDAY through Canada Post has been received and a refund has been issued. I don't understand why Purolator is the ONLY option for most product returns.

If Purolator drivers left a message, I would call back. I get endless telemarketers/spam calls. If I do not recognize the number, I do not pickup. Purolator has done same thing 3 times and a friend as well. Then it is time consuming and frustrating to reschedule delivery or have to go get it. Also, the wait time by phone to speak to someone is also time consuming as to auto schedule is not user friendly.

It was such an honour to be the first person to send a package using this service. Or at least I assume that was the case given that staff seemed completely paralyzed with confusion when I showed up looking to send a small box. After about 30 minutes of faffing around, I just took the thing to Canada Post.

7 days business open for express. Use normal post Canada it will be more faster no update on the system B4 11.30 h. I have to still at home every morning for if they come. I can't know if it still in Ontario or in Quebec. Nothing. We call and wait on line 45 min

I'm honestly left laughing at how ridiculously bad this company is.

They don't have any information at all about how their own processes work. They don't know when packages will be ready for pickup, where they will be, if it's going to be today, tomorrow, or next week.it's all just a huge guessing game.for a logistics company, they have no grip on how a package gets from A to B.

When trying to get info from them in chat, they hung up on me.just said "I can't help you" and ended the chat. It's hilariously bad. Shockingly. I can't even be mad since it's so ridiculous - like, I look at companies like this and wonder how they exist.

Honestly Purolator is the WORST courier company in Canada. Stick to FedEx or UPS friends.

I bought an item that I need for work through a company, who then later arranged shipment of said item between their two stores through Purolator, and I was provided the tracking number to follow the item across the country. The package moved pretty well on its initial day of scanning within it’s origin province, and then it stopped moving altogether for 4 business days, and it never left it’s origin province after the first day. Once I called into customer service to inquire about this, the tracking was updated with a notice, ‘delayed in transit due to missed connection. ’ The last time I checked, boxes don’t get on planes by themselves, it’s PEOPLE who put boxes on planes, so this situation is telling me that someone at Purolator isn’t doing their job.

I called back to into customer service, and after sitting on hold for nearly AN HOUR, I requested to speak with a supervisor to try and sort this situation out. When this guy came on the line, his replies were just NASTY and full of attitude, and he barely even let me speak. He talked all over my responses, would not allow me to speak, nor would he give me any updates on my shipment as if a problem simply didn’t exist. It was just “on it’s way”, with no room for questions or digging deeper to find out why this occurred. Un-freaking-real! His attitude just floored me, considering that he’s supposed to be a problem solving “supervisor/manager”. His attitude was truly disgusting, and because that is the type of person Purolator chooses to have represent their company, they have now lost me as a client, and can surely count on me to NEVER encourage others to utilize their service either. Simply disgusting customer service from start to finish.

For some reason they could not deliver amazon package. Even though I get 3 packages a week. Never a problem, they usually toss them in mailroom, send a pic. So they send text telling me to pick up package at Purolator. Call the 1800 # virtual helper cannot understand what I'm saying.so I'll just leave it there. This isn't the first time issues Purolator. Amazon is so smooth, however they should drop Purolator

My overall experience for drop offs have been amazing. Their front desk people are amazing. LASH (the employee) is extremely helpful and cooperating. Not shy away from going extra mile for the customers.

Terrible Experience.

First, they received my package.only to send it back to Quebec. Then when it gets returned, I get a notification to "contact them". After 5 chats of the agents not being able to identify what the problem was, they finally tell me "Oh, we broke some of the containers, do you want the remainder? ". I asked them if there would be compensation, they said no. I asked them to return it, but now I have to deal with the seller company for returns. It took them 4 business days just to tell me "yea, we broke it", What should have been a 2 day delivery turned into a 2 week ordeal of many chats and phone calls just to find out what happened.

It really worries me that the logistics in Canada is so lackluster. It's no wonder our productivity is lagging other countries so much, with companies like Purolator.

Update: Saga continues. I had asked Purolator to send the remains back to the seller so that I could be sent new ones (out of stock.so maybe refund). On the following Monday, it gets dropped off at my door. Great. Now I must have them pick it up, ship it back, further delays. /Slow Clap

Edit: Added one star for Purolator responding, and because some of their staff were decent individuals.

Edit 2: They lost another parcel. Shipped from Oakville (25min drive) week later after delays due to “mechanical issues “, they lost it.

I highly discourage shipping through Purolator. I just found out that they no longer offer receipts when you drop something off so there is no proper chain of custody to ensure you dropped off some thing. Tracking numbers are not the proof that you actually dropped something off. I’m not I’m not sure when this stopped but it must be in the last six months or so. Very poor experience and even worse when I called in asking about this policy change. I will definitely be choosing another shipping company going forward.

I came in last Friday at 5: 30-ish. It was busy, but the staff was amazing! They greeted everyone that came in with a cheerful "Hello, I'll be right with you" - they were helpful and kind and were working quickly to get people on their way. Jahmaine & Lashree - you two are fantastic! Excellent customer service!

I was expecting my mom’s medical devices and unfortunately, I was not home when they tried to deliver. There was NO note left anywhere that a delivery attempt was made. I waited few more days thinking there might have been a delay in shipping. Finally, I called the company that I ordered from and they told me they shipped it via Purolator a while back. I then called Purolator and I was informed that the package is in their warehouse in Etobicoke (totally out of my way). I said I’d pick it up he next day. After driving an hour and wasting $ on gas, I was told that the package was no longer there and that they sent it back to the company. Are you serious? Terrible service.

Always great service here! I am in here a few times a month shipping items for my job and the customer service is always on point. Special recognition to Lashree & Zia - thanks for all your help last week, for being so patient and helpful! Cheers to the entire team:)

All the negative reviews about this place is correct. Didn’t think it would be terrible but they’re actually rude and incompetent without any instigation. The workers here must hate their jobs. The girl working on May 25th around 7pm was especially terrible, apparently it’s my fault their system wasn’t working.

Excuses, excuses. This is what this company is all about! I am fed up and disgusted with the way purolator operates. There is no professionalism in this company. This is not my first experience with them, never got my first item and now I am having problems in
receiving my second item. Don't know why any supplier would recommend that they deliver anyone's parcel. Apparently you have to put a star in order to post it. But my rating is really 0.

Most dissatisfied customer.

I am living on the same address fie the last 15 years and in the first attempt the driver reported delivery attempted and in the second attempt reported address is incorrect. I never get any order from Purolator and I had to pick it up. I strongly believe the drivers do not take a little better orders to the building apartments, They just write what they want and make you pick them from the warehouse.

Called Purolator two days ago, to have a package, which had been on-route for delivery, re-routed to my address. I spoke with Jemi (employee# 60256921) who was so very nice and helpful. She put in a request to have the package re-routed to me and then signed me up for email updates. She advised me on how to track the package and told me what to do if I saw that the package was still shipping to the original destination. Everything worked our exactly as I requested, with no further action on my part. 10* Jemi was fantastic!

I have just discovered this locations after driving by hundreds of times, and it is a great spot for Purolator - it's quiet, there ample parking, and it is never crowded. The customer service service is great - if your packages are ready to go, you can plan to spend less than 2 minutes here and be on your way.

I worked here before. I love this workplace, I love my workmates but I need to leave to fit things the would work for my family.

First they updated a pkg delivery from yesterday to today. I was home all day. No one buzzed me. No one called. Now i have to oick my pkg up far away when there are canada post locations nearby. There waa a huge sign at the lobby that said to leave it at the lobby. Even more fun is trying to get through to call. Better know their hours first cuz the machine won't inform you and will keep you waiting all night. I almost want to change supplies just to avoid fhe hassle with Purolator

Nice place. Not more than 2 customers.but 6 ppl of workers doesn't count. And this is calling restrictions.

I don't know what changed, but before when Purolator wants to be lazy at least they had the courtesy to drop off a slip and lie about attempted delivery. Now you can't even spare the effort to at least driving by to leave a slip and instead just claims clients giving the "wrong address". There's no worse feeling than being notified that Purolator is your courier, nowadays it's like a gamble to have stuff delivered because you might get Purolator.

This is the worst company I have ever had the misfortune to have to deal with. If you ever need to send or receive a package don't even bother with them, spend your money literally anywhere else. I needed to get a package on time, with urgency. Paid for speedy delivery, spoke to 5 people including a supervisor and explained the situation. My package did not make it to get on a flight the next day. They didn't even have the common decency to call me back to inform me why and apologize. Customer service means nothing to you. I even offered to go pick up the package from whatever facility it is being held at because that is how urgently I needed it and nothing from you people. I will NEVER use you again. I will avoid buying anything from a company that uses you as their provider.

Was waste of time going to collect parcel prulator location almost 30 mins drive (one way) from my place. Representative said sorry though it is in warehouse still we can not give it to you as it is set for delivery tomorrow and you can expect at home. I explained all will be at work tomorrow and there won't be anyone that's why I came to pick and it says on tracker available for pick up. Just a robotic answer no sir we can not pls call customer care number (they have 2 hr waiting). Had to return empty and today took day off to recieve parcel. Where is customer service here?

Miscommunication on Purolator’s part led to my 2.5 hour round trip for nothing to this location. Their text message dated Wednesday last week said the item would be held here for 5 business days. That means the following Tuesday, most convenient for me, would be a safe day to pick it up. When I arrived I learned from the customer service rep at the location that my package was returned to the sender last Friday. No notice was sent to me by email or text indicating this. Posting this message here may not dissuaded people using Purolator, but hopefully someone in the company looks into their customer communication and fixes this problem before it becomes SOP.
Edit: The phone number the receptionist gave me to contact the shipper was not the right one. It’s a completely different company. Purolator, why are you making my life more difficult?

I will never use Purolator again. They said they tried to deliver, but never came to my house, THEN I was told that I could only pick it up from their hub (I live west end Toronto and had to go to middle of Etobicoke 1hr by transit) where I was told that the package was in the building behind the one I was in and no one could bring it across the parking lot for 1.5 hours, and they still took an extra 20 min on that. The customer service rep gave me attitude the whole time too, like I was unreasonable for being told that it would take 1.5 hours to get my package from a building 20 meters (400ish feet away). She even asked me if I wanted an apology from the guy who brought it across the parking lot.

My package was deliveried to the wrong address. I found it in front of the neighborhood door. I took it back, but I started to worry that they might have surveillance camera.
When I contacted for a tracking enquiry, she just confirm my address without asking buzz code. I need to actively give them buzz codes.
Then I asked redievery. She told me it was a delivery request and asked for anything else.

Gave instructions on what to do, but like everyone says here the drivers have no concern. Now I have to waste my time to pickup my package.

A bit of an inconvenient location, and really tricky to find if on food, but once you find the spot; they’re quick and efficient. A trip here is usually penance for ignoring the Purolator delivery person while they’re knocking on your door.

My notice left at the door says one address that I have been going to for 3 days and they don’t have my packages. I finally get someone on the phone and I’m told my packages are at a different (very far) location. Thanks for wasting so much of my time Purolator

Our package has been in and out of sorting facilities for the past week. Lost in transit multiple times. Wasted hours on hold with the phone centre and received no results.

This is the WORST delivery company in Canada! Every time I order something and this company is the responsible for making the delivery I have issues.

I called ahead and was told the Purolator would be open on the Sunday of the long weekend. Several people had shown up and the doors were locked. No note, only that the location would be closed on Monday. Was on hold for 10 minutes to figure it out and even the agent on the line did not know.

Purolator didn't deliver my package because I was made to update the job info to include my room number and buzz code, which I was fine with updating. The following day, the technician buzzed up to my buzz code and then must've proceeded to enter my building, only to not deliver the package AGAIN. I have now had to call into their dispatch THREE times for this in two days, and I still don't have my package.

If you want to be a hack delivery service, we in the populous don't need you, we already have Canada Post for that.

The only reason I gave you a star at all was because your dispatcher, Sean, was understanding and polite over the phone. Sean, you deserve a much better job at a much better company my friend.

Left my computer at my door but took the monitor with them. Left no slip. Go to pick it up and they want proof of address which they never told me in the phone call to pick it up. Horrible service.

Bad customer service.

I dropped off five Express Packs and asked for more. The person there wouldn't give me any and the reason was unclear. I was told to call an 800 number and have the supplies delivered to me. As a result, I couldn't courier anything else that day and Purolator lost business.

I called yesterday where is my package, they said ok we gonna keep it in depo and you can pick it up next morning. I was there but package was on truck. Nobody's have access to call driver, Nobody's know about anything. Never more use this company

So upset about this company. My parcel is delayed for a week. There's always a "Delivery attempted" status, I don't receive any phone calls and notifications. I even ask the concierge in my condo they said no parcel arrives. I called many times. The first time I waited for one hour and no one picked up the call. The second time, the staff told me my parcel would be delivered in 1-2 days, but after 2 days I still not receive it! I called them the third time waited half an hour still no one picked up the phone. Where is my parcel? Now I still waiting for them to pick up the phone. Ridiculous!

I ordered a package through Amazon, and Purolator was the shipper the sender picked. Purolator failed to deliver the item to my door, and then lied and updated the package on Amazon as 'delivered. ' I then get an automated call from Purolator saying that I can pick up my package, but get this, I have to go all the way to Etobicoke AND they will only hold my package for 2 days. I was extremely busy and didn't have 2 hours to travel there in those 2 days to pick up the item so I'm out of luck.
Since they lied to Amazon about delivering the item I can't get a refund through Amazon at all.
Bottom line is, I lost my shipment and can't get a refund. Terrible service.

Not sure how they still manage to get business when literally every other courier out there offers better service. Had to wait in line for 20 minutes to pick up a package they didn't even attempt to deliver. The line would seem to indicate they just don't deliver packages, since everyone else was there for the same reason.

For some reason Purolator couriers don't knock on people's doors anymore, they just post a tag. Have video to prove it. Then it takes forever to get it when you're at the pick up office.

One of the worst shipping companies I've dealt with. Horrible practices and rude attendants. Spent time calling ahead and only finding I was given the wrong information resulting in a large waste of time and not getting a needed package in a timely manner.

I was forced to pick up my item here. I should just bought my item in store than ordering online with this shipping company. Whats the point of ordering online to ship it to your place if you gonna ended up picking 2 hour far from your place.

Really disappointed with this company. Other courier company like Canada post and UPS are better because they left your item near your place.

Choose Purolator if you want to see incompetence in action.

Absolutely the worst "delivery service. " It'd be more accurate to call them a "come pick up your package at a remote location after we fail the delivery service. "

Every time I deal with them I want to shoot myself. Everything about them is awful.

I was forced to come to this Puralotor since the drivers were not competent enough to deliver my daughter's mattress to my apartment. This location is really small, and I went on a Saturday and it was busy. I found that the employees there were nice enough, but.had a certain aura about them. Very.strict? Not sure if I'm using the right word. They don't play around. They talk very sternly to the customers, as I observed, but they weren't being disrespectful, from what I could see. The place just seems lifeless and a bit dingy, located in a very odd area. It's easy to miss, if you're not paying attention when you're driving.

If you want your package guaranteed delivered never, use Purolator. Not only are they inconsistent and are worse than Canada Post, they should be reported to God himself or whichever creator you believe, for being the antiChrist of delivery companies. I'm ashamed to have requested this as an alternate to Canada Post as the 4 day guaranteed delivery is now into the 6th day. Apparently they need to pick up deliveries in hell before coming to deliver your package.

Worst customer service ever. This company needs to invest in customer service. After meeting the manager who works at 4 on Friday, I am not surprised why the rating is 2.

Three packages were sent together and it took over a week to actually get them.
The lady who helped get them to me (Patsy) was absolutely awesome and the only reason they got any stars.

Terrible company to ship with. I paid for Express post to courier a document from Whitby, Ontario to Queen Street West in Toronto.

I dropped it off on a Friday at about 12: 00pm; the guaranteed delivery time was for Monday by end of the business day.

Not only did they fail to meet that time frame, but they also have lost my parcel. After numerous calls they finally located my item and have given me an additional delivery date.which has passed and again they failed to meet.

I tried to use the Live Chat option to talk with a customer service rep to find out more information. Extremely unhelpful and rude.

They have had the parcel for a total of 6 Business days (8 calendar days) and have still not delivered my item.

Was given a slip to pick up my package at the staples near my house, they didn't have it, called, they said it was at this location and they closed at 4pm (on Saturday) arrived at 3: 20pm, the doors were locked and the actual cut off time was 2pm. Absolutely ridiculous

Do not go with this company ever. I missed the delivery and they took the package to a location 20 KM away at this address, 800 Kepling, While i live at the beaches on the east of Toronto. So do the math and see where i am coming from and i do not drive.
There are numerous Purolator locations including 11 Morse Street close to my area.even on the delivery notice they stated 11 Morse Street as the pickup location and when i go there the staff tells me "it's driver's mistake, he should not have taken it to 800 kepling".
A same day delivery has turned into a 1 week. My package is lost and i cannot trace/track it at all. No one knows when it is going to be available.
DO NOT DEAL WITH THEM.
Go with Fedex/Canada Post/DHL/UPS they are decent enough to leave it at your closest pickup point.

I Scheduled a pick up recently, But no one showed up, and they are taking advantage of the canada post strike, Since Canada post was on strike they got most of the business in Canada, Basically Purolator is swamped with the packages.

Really unfortunate experience. I was initially supposed to receive my package anywhere from the 26th to the 30th. I didn't, due to a "missed delivery" which was supposed to be reschueld for the next business day. Which again, I didn't receive within those two following business days. Then they attempt to deliver my package on the weekend, which isn't expected and I'm not home and I'm working. Granted, I realize it can be busy during the holiday, however I don't expect my package to be sent to a a shipping Centre in etobicoke that's over an hour away from where I live and now I'm expected to pickup said package, at said location within the next 5 business days. I don't understand the logic. I just want my package delivered to my home, like I asked. I understand if it's MY fault IF I missed the delivery but that's not the case. The Purolator courier missed the window in which they were supposed to deliver my package. And now it's my responsibility to pick up my package after paying for the delivery service? Absolutely unacceptable. I just want my package delievered to my home at this point. I am not making the 1 hour commute to etobicoke from my location to pick up something that was supposed to be delivered to me.

I am so completely fed up with Purolator.

Like almost every other review here, multiple times I’ve not been buzzed nor have notices been left. Yesterday was the final straw.

I was expecting some medication to be delivered and I chose Purolator as there are currently Canada Post disruptions. I even paid twice as much as what Canada Post would have been. And imagine that - an “attempted delivery” without my being buzzed to be let in and no notice left.

I had already complained twice in the past few months alone to their social media reps and each time was given the “we have forwarded your concern to local management”. Last night, aka Friday, I started my complaint the exact same way. Their resolution? “We can have it delivered on Tuesday”

I stated that wasn’t good enough because of the urgency of the package and that I will just pick it up at the depot on Kipling. They actually had the gall to say to me, “Does your notice say the package is ready to be picked up? ” meaning they did not even read my original complaint where I said no notice was left. I forwarded screenshots of my previous complaints and it took them about an hour to respond with “We have let local management know and you can pick your package up. ”

I am letting my supplier know to no longer do business with Purolator as they do not give an iota of s*** if your package is time sensitive. The courier’s only job is to attempt to deliver a package but it seems as though they leave the depot and do everything but what their job entails. #youhadonejob

Worst set ever. You’d be better off using any other service but Purolator. They kept telling me my order will be delivered since the past 5 days, and When I couldn’t wait longer and asked to pick it up, they said it’s out for delivery already. What’s going on? I’m here still waiting until God knows when!

Have phoned 5 time. Each on hold for over 15 minutes gave up. Currently on hold for 1 hour and 12 minutes and counting. 1 star

***update***
Got thru after an hour and 20 minutes. Giving it 2 stars souly on the fact the women who answered was friendly, quick and truth full about there processes. However this did not help me get my package. Still have to wait on a late delivery.

You WILL always get stuck driving to the Kipling warehouse. No notice on the door.a Friday.my wife was home (day off). I was home.less than 2 hours "on the truck" before" need to schedule a delivery". I now just phone up and confirm it's in the warehouse and arrange for a van to go pick it up. Sadly some sellers don't tell you they are sticking you with Purolator. 2018 Update: happened again a few months ago; another Purolator, another drive to Kipling. It doesn't happen with other companies, just Purolator.

Ordered through Amazon for expedited shipping. The night before delivery in in see the tracking page saying incorrect address could not deliver even though my address vwas perfectly submitted. Purolator did not even contact me. I called them to tell them it was fine and to ship it on time. I had only one day off to be home to receive it. And they refused to ship it next with enough notice. Now I have to spend more money to go pick it up in some far away warehouse. And it's a big tv and heavy which cost a great deal. What's the point of me paying extra for guaranteed delivery if you can't own up to mistakes on your end and ensuring you deliver on those promises. Amazon really needs to switch to a better company becuase they consistently miss deadlines.

I wonder if Mr. Vincent is tired of copying and pasting the same response and the company not making any improvements on their delivery. Ordered home shipment, received a call this morning saying THEY RECEIVE ITEM FOR DELIVERY, and that WE HAVE TO PICK UP IT ON THE OPPOSITE SIDE OF THE CITY! Seriously? I live in Kitchener, my sons live in Toronto, do not have a car, THAT"S WHY I ORDERED A DELIVERY for crying out loud!

3 Express Day expensive package sent out of Canada. Took more than a week.
We, as customers, value your service, the least we can expect is that you value your customers’ time and money.

Delivery attempt with no notice given (Thursday, roughly 2 pm). Called twice to figure out how to get my package and my options were to either travel 11km to their sorting facility in Etobicoke or wait until Monday to get my package from a closer facility.

Given that I don’t have a vehicle, the first option is not reasonable unless I’m going to pay for a very expensive cab or Uber. Not to mention this totally defeats the purpose of the delivery service itself.

The second option is also unreasonable. It shouldn’t take 4 days for me to be able to pick up my package from a facility near me. The items are time sensitive and once again, this defeats the purpose of paying for the delivery itself.

Very poor business model and I hope I never have to deal with puralator again. Offer shorter turnaround times like Canada Post does.

Ordered a stroller on Amazon. I have Amazon prime. So i receive my 2 day shipping. Driver does not complete the delivery. Now i was forced to pickup 5 days later with a 25 min drive to puralator address. Some drivers need to be held accountable for failing to do their jobs.