Purolator

Purolator is the only carrier that doesn't follow delivery instructions. They don't read them. I've provided a code for the front door, and they go to the back door, which is locked, so the package gets sent back. I've had no issues with any other carrier but them. They need a better system so that delivery instructions are not missed.

UPDATE: I contacted their customer support email and received a quick response. Upgraded rating from 1 star for addressing the problem but left at 3 stars for the inconvenience.

UPDATE: It happened AGAIN a few months later. Back to 1-star.

Went in to ship a parcel with equipment worth $7000. It was a few kg in a case the size of a toaster. I waited an hour and a half to be told it would cost upwards of 300$ to make sure I had coverage for $5000 on the item I was trying to ship. They said it would be under 100$ without the insurance. As a business owner I could not image giving a client a quote for a job and then increasing the price 200% to make sure I did the job right.

Waste my time. We could literally have just drove the item there for cheaper. I'll never return to this place ever again. Your business model is a joke and you should be ashamed and trust me when I say the last response I want is some half cocked apology to make sure you look like you care about anything other than making money hand over first.

Horrible company. Bad service

First was told package was nowhere to be found by investigation unit as it hadn't been scanned in a week and told to contact shipper. Then all of sudden it was in Sudbury depot. Then on a delivery truck for today. Then was labelled as missed delivery and re-scheduled for 3 days from now. Have a video doorbell and nobody from purolator even attempted to deliver package. Do they have a wheel they spin and whatever comes up that's what they put on their tracking info. What a joke for delivery company.

Every time I call it says wait time greater than 45 min. REALLY! Maybe you need more staff

Waited all day for a signed package just for it to be rescheduled at 5pm, after it was stated to be on a truck at 7: 30am. How many more drivers are going to be allowed to just leave packages behind because they don't feel like doing a delivery that day? For now I'll remain on hold, until I'm reimbursed for time lost this 1 star review will stay.

I went to deliver my documents and Claire helps me so much and even explains me everything, really helpful staff there.
Thanks again Claire.

The constantly pretend i am not bome. When i told them i am disabled and am always home Then They began to deliver but publicly deny the valudity of my visual disability. My son heard them talking about me HOW DARE THEY! Now they have stopped delivering again Because I complained. They deliver to my neighbor and the man down the street but not me. Human rights lawsuit?

Sudbury Purolator hires agents from time to time to handle their overload. Unfortunately, the agent that they used this week after Thanksgiving 2022 to deliver Amazon packages in Elliot Lake left them in our apartment building mailroom, instead of delivering them directly to the customers apartment and knocking on their door. Leaving them in the mailroom allows anyone to pick them up. The agent never even bothered to scan the parcels to tell customers that they were out for delivery nor that they were delivered directly to the customer's door. Sudbury Purolator used a similar agent earlier this year who literally threw the packages into our apartment building foyer for anyone to pick up. Elliot Lake is a retirement community. With the number of handicapped seniors in our building, they have difficulty coming down to the mailroom on a daily basis. The message I have, therefore, for Purolator Sudbury is doing the same thing over and over and over again and expecting a different result each time is the definition of insanity. Please don't use agents who don't even bother to deliver Purolator parcels directly to your customers. The agents probably aren't even bonded. In other words, Sudbury Purolator isn't delivering promises as they should. I have also reported this problem to Amazon Canada. They are seriously looking into resolving this ongoing problem. From all the posts here, it really looks like the Sudbury Purolator depot isn't serious about resolving this ongoing delivery problem in Elliot Lake themselves.

Worst courier service
Deliverymen are so irresponsible, sometime they don't even showup

By far the lowest experience with any shipping company.
I was receiving a gift from someone, as I didn't pay for the items, I wasn't given the tracking number or any information. Purolator doesn't leave any sort of notice that they tried to deliver a package, whether it's a notice on your door, or inside your mailbox like they've done for so many years before. You just have to hope someone told you, that you're about to receive anything.
Now the gift has been returned to sender. I would avoid this business at all costs if you are sending to someone as a third party.

Driver consistently leaves parcels in the lobby of our 300 unit apartment where they are prone to being stolen. Called the HQ twice to complain. Was told depot manager would call but never heard from him/her. Creates a very difficult situation for the many seniors in the building to know they have a parcel and to have to go to the lobby to retrieve it. I rated with one star only because I couldn't rate with zero stars.

If I could give a -10 I would. This is by far worst place I have ever dealt with. They are lazy, unreliable and by far the most useless delivery service ever. Please do yourself a favour and go anywhere but here because they cannot get anything right or deliver when they are supposed too.

Avoid at all costs. There is much better shipping options to use. Never had one shipment go right with them most of the time they dont even bother coming to the building

I have now had two shipments of meat completely wasted by Purolator. We order from an online meat service in Ontario that ships the frozen meat in an insulated box with ice packs, that keeps it frozen for 48 hours. Every delivery so far has been completely ruined by Purolator. The shipments are scheduled to arrive on either a Thursday or Friday. Multiple times now, the package doesn't arrive either days, is marked "undeliverable" by Purolator, and then delivered the following Monday. The package then arrives the Monday completely thawed, blood coming out of the box, and the meat ruined because it has been sitting in a heated warehouse for a few days. I work from home and my office window looks over the driveway. The trucks never come on the days marked "undeliverable" but always arrive on the Monday. The package is also marked as a drop off, so there's no need for anyone to be here to receive it. Because of the consistency of the issue every time, I'm lead to believe that this is purposefully delayed by Purolator for logistical reasons like route planning, etc.

I'm beyond frustrated and disappointed as this is a massive waste and disrespect of animal life and the work of the farmers that raise it.

I cannot recommend Purolator to anyone, based on this experience.

The worst delivery service Amazon uses. I don't think they even bother going to the addresses. They never leave the package or even a pick up slip. I'm home all day on the days they're suppose to deliver my package and it'll always be marked "delivery attempted"? ! Where? I never saw or heard any drivers? Like I said before they don't even leave a pick up slip. I'm pretty certain the drivers just go directly to the Purolator ship center and mark all the orders for pick up.

It's enough I had to wait 3weeks for my package to be available to Purolator, so that it could be delivered. I leave specific instructions for the delivery person & they completely ignored the first half of those instructions, that specifically said ring one of two buzzers. They called me like I asked but from a British Columbia number, I live in Sudbury, I know no one in B. C.so why the heck would I answer a B. C number

Amazon used purolator on three of our shipments. We have Amazon prime and expect 2 day delivery. I should say Amazon should take half of the blame for this since it is their two day shipping. However, we waited on purolator to deliver for 10 days. I work in transportation myself and for product to take 10 days to go from Mississauga- 4 hours to my door is rediculous. They had it on the delivery truck for three days and didn’t deliver u till we finally called and complained. As you would expect it was damaged. I will be not be ordering on line for a while

So far 4 orders from amazon didn't get delivered from these guys everytime i get the email that it says delivered no pictures was taken and no packages are delivered they must hire crooks.

1/10/2022: It was delayed again! I paid for the fastest delivery, I've been quarantining for weeks so I could have a movie night with two other members of my family, one that may not have that much time left, and they just keep delaying it. This has been a sad and frustrating experience, overall.

I was really counting on you guys to get this one right for me. When I get a text at 10 AM telling my my package is on the way and I rush home from work so I won't miss the delivery, I expect it to be delivered. Not to go on the website to see someone decided to say my package missed its connection despite being /in/ my town already, and arriving earlier than 8 AM. All without any kind of notification.

I feel bad because this kind of thing is going to push people away from local suppliers towards global giants like Amazon.:/

I've had some positive experiences and the staff has always been friendly, so I am going to give three stars instead of one, but my god am I ever disappointed.

They "say" they attempted to deliver but don't actually even try, they can't even be BOTHERED to leave a note.
Apperently delivering is "too hard" for them.

Horrible company to use if your needing parts at a critical time line. Always delays, Always late.the service is horrible. Even when you call customer support, they have no leverage to fix any issue. It was just "wait sir for an update" the whole point of paying a premium for shipping is to get it on time. You can tell its a government ran business. Never again.

Packages never arrive on time. My package has been out for delivery 3 days in a row then returned to the facility due to external factors.
Every negative review gets the same generic response, I'm sure computer generated. Wish this company cared about its customers.

Ordered my graduation gown rental which was delivered via purolator. The box was in shambles and parts of the box were missing upon delivery. Thankfully my graduation gown was intact. Not impressed with the lack of care taken with packages.

There's a reason its not called PURO-NOW. Incredibly slow if it gets there at all. 3 days of tracking so far and still waiting for "overnight express" shipping 5 hours away from the shipper. If your a business and value your customers, Use an alternate shipping company. As a consumer, I am fed up with these slow shipments and will begin only dealing with companies using alternate shippers. Company should be called Puromuchlator. Standard postal service would have been much cheaper and likely faster.

Horrible experience every time because they deliver to a Home Hardware that is 40min away and every other company delivers right to our address. In my opinion you all false advertise. I just growl every time Amazon purchase ends up being Purolator. I buy from Amazon to avoid leaving the house.

BVG005889150 it was scheduled to be delivered yesterday still it missed delivery we were at home all time). Hence turend out driver missed it as he ran out of time.
I have complained about this new driver in past and he does it on purpose. Today also my item is rescheduled for delivery but yet not delivered. If its not delivered today also. No excuses will be accepted and an action will be taken. These new drivers are super lazy and take this union positions for granted. Purloator managemnet also doesnt take any strict action.
I mean how can a driver take parcel and go out for delivery and come back with out delivery and gives excuse that he ran out of town. How can purolator management let such excuse fly?

The customer service here is despicable at best. My page has been in my city for over a week and no delivery or request for pickup. I've been calling them for 2 days attempting to rectify the situation and to no avail there has still been no update on my status despite numerous attempts to request pickup. I'm absolutely flustered and feel ignored.

Management refuses to deliver to our address (or our entire street) and even though you pay them, theyt offer no discounts or refunds for non-delivery nor do they tell people that they don't service our area. They are horrible to deal with on the item and we can't stop people from shipping via purolator. I highly recommend almost any other carrier in Sudbury Ontaro.

Edit: It was unfair for my previous review to say the workers generally didn't care. In all honesty, I can understand why many of them don't invest emotionally considering the cruelty of many of their customers. It is unfortunate how often I have to go out to the centre to pick things up, but honestly that's the system, not the workers, and deliveries hi much better now that my building has a functioning buzzer. (The other didn't!)

Great experience! Sending an important letter. The lady who was working there was very helpful!

Absolutely terrible service. My current order has been "out for delivery" and cancelled three times now. The driver in my area also refuses to actually make a delivery. All packages are taken directly to a pick up location without any attempt at delivery.

Never once had them deliver something. I've /always/ been home when they try to delivery, and never once did they knock. I was blamed for not hearing stuff almost immediately upon calling as well. Unfortunately places I order from use these people. I'd never in my right mind choose them.

Edit: No Purolator I will not send the tracking number. I already spent 3 hours on the phone trying to get even a basic level of customer service, only to be denied at every step. You are the second worst courier next to CanadaPost for parcels. If DHL can fly something from Japan to Sudbury and deliver it in 2 business days, there is zero excuse for you making a customer wait over a week for something shipping in the same province.

Purolator is a joke. Item is already 4 days overdue. They hand off deliveries to "authorized agent" who will then load the item and claim "nobody available" 10 minutes later. Refuse to give contact information for the 'agent', refuse to redeliver until a week past due date, refuse to give any explanation or file complaint. F U Purolator.

Not that I am adding anything new to the reviews, but Purolator is probably the worst delivery service ever. 4th time a company used Purolator to deliver a package, like the last three times I didn’t receive my package. They don’t call on arrival, just leave a notice that they couldn’t reach me, how am I supposed to know when the delivery person will be at my door, I am expected to wait by the door 10am - 8pm. So I have had to pay $50 for a taxi to pick up my package from Kelly lake rd.so that’s $150 I’ve paid to pick up packages that they couldn’t deliver. This time I finally decided to wait at the door from 10am until at 5 pm I receive an email, “delayed due to missed delivery, will deliver on next business day”. 7 HOURS I SAT AND WAITED FOR A PACKAGE! NOW I HAVE TO DO IT AGAIN? Cuz the driver forgot to deliver my package? I don’t want to pay $50 for a taxi to pick up a bloody package that I shouldn’t have to in the first place, ASK YOUR DRIVERS TO CALL ON ARRIVAL! SEND A TIME FRAME WHEN THEY WILL ARRIVE! HOW IS THIS COMPANY IN BUSINESS WITH SO MANY NEGATIVE REVIEWS!

In the last 2 months I have had to wait for puro"late" to get may items to me … first time # days late only cost me 4000 dollars.this still no here 2 day late so cost 3000 dollars.my suggestion get in the car and take there yourself … the only reason they get one star is because it won't post with 0

If your looking for slow unreliable shipping this is the place for you, if you like your package to sit in facility's for days this is the place for you. Only reason an extra star was given is the driver's are usually always nice.

We ordered a package, express from Toronto. It will now be at least a week late (ordered Monday, to be delivered by Wednesday). It has sat in the Sudbury Terminal for two days (Although we were not allowed to go pick it up) and has now been transferred to a secondary delivery company, which estimates delivery by this following Wednesday. This is very poor service, regardless of holiday delays.

Frequent delays and no option to pick up until they've attempted to deliver. Frustrating service.

Absolutely atrocious. Every time purolator delivers my packages they take forever to show up, and they barely ever leave a slip at the door if you miss delivery. Good luck receiving the delivery, the drivers will either knock once and run back to the truck (saw the guy writing the delivery notice as he was walking to my door, without my parcel in hand) or they'll simply pull up to the address, mark the package as "delivered" and straight back to the facility it goes. I've literally seen them do this, after sitting by the window on a day off to receive an important package. I've caught them a couple times not making an effort to deliver properly. All they ever do is ask you to contact their "customer service" so you can jump through those hoops only to get virtually nowhere. If I could give zero stars I would. Avoid them like the plague.

I order a parcel from Amazon and purolator has put it out for delivery supposedly three times and it still hasn’t been delivered.

I'm giving two stars ONLY because the woman I spoke on the phone with was very friendly and helpful. However, it took an email, three calls to two different numbers, and waiting on hold for a total of an hour and a half (at least) to reach somebody. Their online chat doesn't work at all and they don't call to make sure you're home before they deliver a package. I feel sorry the nice employees at Purolator have to work for such a bad company.

Only one attempt at delivery before having to drive to a distant pickup depot. And they don't give any advanced notice on delivery time. This company is stuck in the dark ages and should probably not be in business

Horrible service. I've been waiting for a new phone for 2 months, and it was sent out on December 1st. It was to be delivered Friday the 4th, but sat at the warehouse for another week for no reason. To top everything off, I chose the option to leave my package at the door without a signature as they never knock loudly enough. Instead of leaving it like they were supposed to, I now have to go to the facility to pick it up where it sat for a week and where they would not let me pick it up.

My package has come from Washington. Never stayed at any location longer than a couple hours till it reached sudbury location. Now it's been sitting there for 2 days. I've been waiting for my package for 3 weeks. And sudbury location just let's it sit there? Wow.

One of the worst experiences ever. I ordered a $50 item from BestBuy.ca. It was promptly shipped out but never arrived. I have done thousands of dollars in actual shipping cost with Purolator and can only imagine someone that does very little may be treated worse. I went online and tried the virtual agent. After 20 minutes it referred me to a live agent. No live agent available please use email. I emailed along with all tracking info and order numbers etc. I filled in all the lines and answered all the questions. I received a phone call saying there would be a follow up phone call. I did. Again I had to go through every detail and was then told I would receive an email. I got the email and each time a different person and explained every detail. I was told on each occasion Purolator would check their GPS record to confirm it was delivered. No email contained previous conversations. That last email I got basically said their GPS co ordinates confirmed delivery, have a nice day. I made two requests for the GPS co-ordinates they say it was delivered to with no response. I strongly believe two weeks of frustration wasn't necessary.
This item was for my daughters birthday in May. I had no other option than to order the same item which arrived today. I paid twice and got it once. BTW, Best Buy did not reply to my request to assist me as its their choice of courier. No response from them but it was not their fault, only in choosing a terrible company to service their customers.
Ward Edmonds

I want to add that I know about 5 or 6 of Purolators drivers and they are terrific. Professional and always drop my stuff at the same door. I have security cameras and there is no picture of a truck the day they confirmed in their GPS it was delivered. Most people are not aware.
Purolator Inc.is a Canadian courier that is 91% owned by Canada Post, 7% owned by Rainmaker Investments Ltd.and 2% by others.

Worst delivery company PERIOD.the level of incompetence between staff and delivery is appalling

There service is awful can talk to anyone locally. I have numberous packages in the local depot for 4 days and counting. I have had enough of Purolator BS. Avoid this company at all costs. Send your business elsewhere.

The desk clerk tried to locate my package but told me it was still on the warehouse and that she was gonna have it for me tomorrow.

They don’t feel like delivering packages to my house like all other shipping companies so they make me go and pick it up at their place.

They literally deliver within 1 km of my house but refuse to deliver to me. Instead, I'm expected to drive 80 km round trip to pick up my packages from them, no exceptions. They should NOT accept packages that they are NOT willing to deliver. That's the whole point of delivery! Terrible customer service!

Hi - I received a call 5 days after the date I was supposed to received the parcel - The call was to notify me that Purolator do not deliver to my house address (Not sure why -All other delivery company does). I re-routed my parcel to my wife's work for pick up with CLEAR and PRECISE instructions to drop it off between 9: 00 am and 3: 00 pm OR leave it in the secure box outside
Well Purolator left a note at my wife's work that they tried to drop it off at the premise at 4: 30 pm and now to go pick it up at the depot. The depot is 45 minutes away.
Could someone reach out to me to discuss

The worst on earth. They don’t want to work. Poor home delivery and office Close before closing time.

How can products be sent to the wrong city on a daily basis?
How can products arrive crushed and soaking wet?
How can you charge people for this kind of service?
I have come home and found items dropped off at my house, and the card said it was signed for! ISNT THIS ILLEGAL?

Package Scanned in town on Thursday, rescheduled delivery till Friday, so I stay home Friday.at 3: 30 on Friday package is rescheduled until Monday. On Thursday I asked if I could just pick it up and I was told no. On Friday I was told maybe that they would "try" to have it available for pickup. I can order something from amazon and get it delivered the next day by a different company but purolator takes 4 days to deliver something that in town.

I have not received any of my packages of yet, they always saying delayed missed delivery they will deliver a next business next business day it's the same thing worst experience ever!

Parcel pick-up. Had to take a lon drive to south end because purolator on Lasalle Blvd closed permanently. Wait was long although the office wasn't busy.